Hehe, my present job is the same as that of your restaurant, and it is also a service industry. In my previous job, people often invited me to dinner, and I worked as a waiter in a restaurant for a few days.
Just say a few words, which is not a slap in the face.
First of all, as you said, as a consumer, I think the first impression is as important as the good taste. Only when guests come in can you order.
Restaurants are not like box lunch on the roadside, and the environmental sanitation is guaranteed. When many people choose restaurants, they can directly decide whether to stop the car and walk in at first sight.
Like when people often invite us to dinner, there are only four or five restaurants in a street, and there are dozens of middle and low-end restaurants in Kokodaka, such as goats, Sichuan cuisine, Hunan cuisine, Chongqing hot pot and fishing village. Cordate telosma Brother Fat. Scented all over the building. . . .
There are many different names in different places. At first glance, you will glance at any restaurant with a more eye-catching signboard or a better name, won't you?
If you look again, there are some specialty dishes that you like or haven't eaten, so you will probably go in and have a taste.
Since the guest has decided on your restaurant and walked in, it means that he has a preliminary goodwill. If there is no big problem (detailed analysis below), he will sit down and consider ordering. After eating, he thinks that you are delicious here, and he will find a place to eat next time when he passes by. On the one hand, people keep coming into your restaurant, and on the other hand, they bring friends when they feel better after eating, so you will have customers back.
Business will naturally be good.
Here are some points I want to talk about, which are "service attitude, serving time, etc."
When a guest comes in, he will contact the waiter before sitting down and ordering. If he feels that the service is not good at this time, he may change his mind and suddenly go out. Since then, you smile, take the initiative to ask the guest to sit down and pour water for him. I think these three points are necessary.
There is an old saying that the guest is in a good mood. If the guest is not in a good mood, he won't suddenly lose his temper when he sees your waiter coming forward with a smile, unless the person is sick or really has no quality to the extreme.
On the other hand, if you go into a restaurant to eat, everyone is busy greeting the guests when you go in, how long will you stay there, one minute or two? Even if the restaurant tastes good, your mood will be greatly reduced first. If you encounter that kind of temper. Go directly to the house next door for dinner, I'm too lazy to wait for you to see him.
Remember the chef with bitter gourd face in the Stephen Chow movie Gourmet, and the ugly chef who cooks goose. Of course, customers can't see the chef, but the waiter who greeted you in front was the face of your restaurant. Originally, he had a good appetite, and a sad face or listless yawn or bad breath came up. Would you have a good appetite if it were you?
Like us? There are clear rules, the image must be good, otherwise you can't go out to see customers, you can go back to rest if you don't have a good holiday, and you can brush your teeth immediately if you don't brush your teeth. In short, you must appear in front of the guests in high spirits and give the brightest smile. < P > It is certainly better to serve food faster. Who wants to wait for a meal for more than half an hour?
My cousin owned a restaurant. It was the Spring Festival, and I had nothing to do during my college holiday. I went to help him. After serving dishes for a few days, I met two tables of guests complaining that the service was too slow. The most embarrassing time was that all the guests at one table had finished eating. Only three or two men were drinking before serving the last dish, and the guests directly asked for a refund, so I didn't take it out. To be a
As the saying goes, the county magistrate is not as good as the current manager, let's say that I am here now. The boss of the district police station directly gives him a card, and people can come and play whenever they are happy. The most direct effect is that there has never been a theft in our business for more than three years, and no gangsters have made trouble at home.
On the other hand, customers are worried about our environment, and they often see people coming in and out, and they also hear that so-and-so's property has been stolen.