Wansheng Communication Industry Co., Ltd. was established in October, 1993. It is a service provider specializing in call center outsourcing application and management operation. Adhering to the experience of customer relationship management service operation in 2114, Wansheng Company's vision is to become a customer-oriented consulting service provider with high cost performance and leading in the industry to help our customers create better business value.

Introduction of China Enterprise Customer Service Center

The "China Enterprise Customer Service Center" established by Wansheng Company and telecom operators provides a complete customer service center platform connected with enterprises. Enterprises can set up their own customer service centers without building their own platforms. Customers can dial into an enterprise's call center system in different ways, such as telephone, fax, Web／WAP, Email, etc., and enter different subsystems according to voice prompts to complete data query, get faxes, communicate with human seats and other services. And every incoming call operation of customers is completely recorded by the call center system, which provides direct help for the service and decision-making of enterprises through statistical analysis.

Wansheng Communication Call Center Technology Platform

Wansheng Communication experts develop and manage a high-end and highly scalable call center technology system platform. Our platform adopts the Customer Interaction Center System (CIC) of Interactive Intelligence Company of the United States, which is known as the world's first leading brand, and its most remarkable feature is converged communication. In terms of network integration, CIC system fully supports multimedia access. In terms of business application, it integrates all the functions required by the call center. More importantly, it represents the development trend of the latest technology and the advanced concept of customer relationship management, and can quickly and effectively build a call center outsourcing service solution for our customers in the era of converged communication.

Operation scale of Wansheng Communication Call Center

Wansheng Communication has established a nationwide distributed call center operation platform, which makes the number of seats reach more than 911, and realizes cross-regional operation of call center outsourcing business. Our headquarters has a call center with an operating area of 5,511 square meters, with more than 811 seats. Our Guangxi branch has a call center with more than 211 seats. Wansheng Communication's customer service personnel serve customers all over the country. Considering the regional culture and other differences between the north and the south, we have several call center operating platforms in Shandong Province and Guangxi, which can meet the different needs of customers in the north and the south.

Wansheng Communication's service support

Wansheng Communication provides a one-stop service solution for call center outsourcing. We provide personalized solutions throughout the planning-implementation-operation cycle of outsourcing projects, from design to implementation to continuous expansion and support. Wansheng Communication provides customers with 7x24-hour operation monitoring and management of outsourcing projects, so that customers can focus all their attention on their core business.

mobile magazine

mobile magazine is a short message customized service for mobile phone users, and the system sends short messages to users every day. At present, there are more than 111 service columns in ten sections, such as news, sports, finance, weather, entertainment, education, lottery, health, fashion and life. The service is fast, medical and can be used anytime and anywhere, which is favored by the majority of users.

Xinhua SMS

Xinhua SMS, a customized service brand of news information launched by Xinhua News Agency in cooperation with Wansheng Company, is aimed at users who have higher news requirements and are more subdivided in Russia. Xinhua SMS has now opened more than 41 subdivided columns, and sends information to users through short messages every day, which meets the requirements of party, government, enterprises and institutions and news-sensitive users.

MMS Magazine

"MMS Magazine" is a customized MMS service developed for users of China Mobile and China Unicom G network. With the advanced MMS technology, information can be expressed in many forms, such as words, pictures, sounds, animations, etc., with stronger expressive force and richer content, and the capacity of a single message can reach about 51 K. One MMS can cover news, entertainment, sports, fashion and many other aspects, which is more in line with mobile phones. Users can receive MMS as they used to receive SMS, which is in line with users' habits and has been welcomed by users as soon as the service is launched.

CP information hosting center

Wansheng Company, as a business integrator (SI), provides information service platform for industry information providers (CP). The information hosting center is an efficient communication bridge connecting CP and its members, which enhances the information interaction between CP and its members, improves the service level and closes the customer relationship. It will reduce the service cost and become an important channel for information dissemination in the future industry.

clients

administrative institutions

government, industry and commerce, taxation, public security, transportation, prices, municipal administration, customs, government bidding, various industry associations and societies

public enterprises

banks, securities, insurance, gas, electric power, hospitals, schools, talent markets and civil aviation.