In 20XX, under the guidance and strong support of the company's leaders, our cleaning department carried out a series of high-quality services according to the company's work requirements and the property service tenet of "service first, customer first", and won the unanimous praise of the leaders through the concerted efforts of all the staff in the department, Qi Xin. The following is a brief summary of one year's work.

I. Personnel management

At present, there are X employees. This year, X people were dismissed because their work failed to meet the requirements of the company. At the same time, the team leader responsibility system was established.

According to the actual situation, the work scope has been adjusted.

Second, training.

Train new cleaning staff in cleaning theory, learn the cleaning requirements of related positions, and conduct practical training for different positions. But in the following aspects: the classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning lampblack, cleaning wallpaper, cleaning and maintenance of elevators, wall treatment and so on. , need further training.

The training of employee appraisal system has been strengthened, and the sense of responsibility of employees has been established. At present, employees have been able to work hard and complete their work according to the prescribed standards. However, it still needs supervision and management in observing work discipline, behavior and other details, and the next step will be to strengthen training in this area and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

The mode of "fixed salary+performance salary+overtime salary" was implemented, the cleaning content was refined, and various cleaning indicators were carefully assessed, which achieved good results.

Fourth, the completion of the clean-up work

1. Complete the establishment of cleaning personnel and timely revision of working mode. Signed a labor contract.

2. Complete the daily maintenance of public areas, office buildings, conference rooms, leading offices and dormitory areas within the scope of property management.

3. Complete the centralized cleaning and rectification of the layout and sanitation in the hospital, and clean up a number of sanitary dead corners.

4. Complete the removal of domestic garbage and construction garbage in the compound.

Summary of personal work of cleaning staff in Erlian Company

In the past 20XX years, under the unified leadership of the company and through the joint efforts of the employees of the department, we have completed all the tasks arranged by the company and won the approval of the owner. Cleaning is only a 1 merchant in the property service management industry. It embodies the clean image of industry units, and also leaves a first impression on the owners and the use of visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health.

First, clean standardization.

On the basis of last year, the work content was refined and the big grading standard was strict. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.

1, according to the standard training, in view of the job rotation and more new employees, the training is conducted by means of regular lectures on theory and on-the-job demonstrations. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent and quick (that is, do it diligently and quickly); Coarse first, then fine. 1 Step by step, people will clear things (that is, they will do it thoroughly at once, and people will take away all garbage, sundries and tools).

2. Do it according to the standard. Divided into two parts, the responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in their hearts, and the daily worksheet is arranged in an orderly manner and operated accurately. Master Zhou is one of the best. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carried forward the work style of striving for perfection and cleaned the trash cans on the floor, which was not inferior to men at all and kept the main building clean and tidy. Du Ming Building is being renovated now. In the case of small manpower and heavy workload, several masters also consciously take the standard requirements, move closer to the standard, and strive to approach and reach the standard. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master Lao Fan's responsibility area is the most thorough and clean at present, and it is a standard model that is difficult to see from the decoration stage.

3. Check according to the standard. Don't go through the motions in the inspection work. Put an end to chaos, even if problems are found, we should pay attention to the weight of expectations, try not to hurt harmony, and provide assistance in many ways. There are only 1 purposes, and the standard will not give up. Routine inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.

Second, put forward strict requirements for health.

Creating a sanitary city is an important decision of the municipal party committee and municipal government. Over the past year, we have always tightened this ambition and never dared to relax. The situation in this area has been very good.

1, the time required by the superior, strictly implemented; Do it strictly according to the standard. The cleaning time of the square used to be from 8 am to 8 pm. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6: 30, and then arrange vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, which extended the class time and met the time requirement of creating health care. Admittedly, although the class time has been shortened, the workload has doubled. However, the two masters accepted the assignment without saying anything. At the same time, it is difficult to see cigarette bands and scraps of paper in the huge square without lowering the standards. On a hot summer day, you sweat on a sunny day and water on a rainy day. In winter, I came to work with stars, street lamps swept the square, and went home with cold wind. It's past supper time. It's not easy every day. It's common and commendable. Their professionalism and fighting spirit are worth learning from our owners.

2, the superior requirements for long-term management, we from beginning to end. From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "What to do when checking, what to do at ordinary times", 1 sample was checked at ordinary times. In the process of numerous inspections and unannounced visits, it has also proved one point. The Milky Way is very good, we can rest assured. The leader of the neighborhood Committee said so.

Third, unite as one and stress righteousness.

In practical work, we always remind and ask everyone: don't say anything that is not conducive to unity (don't talk about the length of others behind their backs); Don't spread words that are not conducive to unity, don't gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially when on duty and handing over, don't be clever, don't perfunctory, don't fool your companions, and live in harmony. Will be upright, bad style is difficult to exist; Emphasize justice and reduce suspicion. Cohesion of mood and spirit. Take the words of female compatriots as an example: now I am in a good mood and my work has an end. We are willing to suffer a little, and the fees advocated by the leaders are all public. We resolutely obey and are willing to do it. The long-standing practice has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. That is to say, it reduces the psychology of mutual suspicion and intrigue and increases the income. Although insignificant, it embodies 1 spirit and realm. What is more important is to promote unity and enhance team awareness. Many of the company's surprise missions can come at once, and they are willing to work without complaint.

Fourth, feeling and helplessness.

In people's imagination, cleaning is common, but anyone can do it. Others can do it, but not necessarily. According to our standards, we will never do it at the meeting. We should have a process and feel it with our heart. Having said that, some people may think that cleaning is reasonable, so don't sell yourself short. Some people don't understand cleaning.

Summary of personal work of Sanlian cleaning staff

20XX 10, our company won the bid to enter Jingting Tiandi. Under the guidance and strong support of your company's property, according to the company's work requirements, in line with the outsourcing property service tenet of "your satisfaction is our eternal pursuit" and the shopping mall cleaning management concept of "people-oriented, customer first, honesty as the source and quality first", the company's development is "improving the level, creating benefits and building brands". Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we briefly summarize the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the 20XX clean-up work.

1, cleaning personnel management.

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel. At present, there are 14 employees, and 9 people left and transferred this year (1 person transferred to other departments and 8 people left). )

2, cleaning personnel training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning.

On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3. Cleaning mode.

Cleaning is divided into two classes, and the day shift mainly cleans toilets, public areas and outdoor squares; Night shift mainly carries out sanitary cleaning as planned-canopy, toilet, elevator, square cleaning, indoor ground cleaning, fountain cleaning, etc. Efforts have been made to ensure the quality of hygiene, and the frequency of cleaning inspection has been strengthened. At present, one cleaner on each floor can basically solve health problems at any time within 30 minutes. However, in 1, a building with dense personnel, frequent use and large cleaning area, sometimes there may be cleaning staff who can't follow up the cleaning in time, resulting in messy toilets. The overall environment on the second and third floors is dusty. Although cleaning has been strengthened, the overall sanitary condition is general and the cleaning cost has increased. With the completion of each tenant's construction, it will be thoroughly cleaned to meet the overall hygiene standards.

4. Completion of cleaning work.

(1) Complete the establishment of cleaning personnel, modify the working mode in time, and move in.

(2) Complete the land reclamation of the newly settled floor.

(3) Complete the cleaning of the external wall of the building.

(4) Clean the B 1 parking lot twice a month.

(5) Complete the peripheral ground scouring work.

(6) Complete the daily health maintenance of the x * * area of Jingting Tiandi Palace.

(7) Once a week in summer and once in spring and autumn. Disinfect and kill insects once a month in winter.

(8) Clean the night shift plan.

(10) Complete the maintenance of floor tiles and bathrooms on the first floor every month.

5. Pest control.

According to the description of property disinfection work, cleaning thoroughly disinfected Jingting Tiandi, which met the national health regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results.

Disinfection: once a week in summer, once in spring and autumn and once in January in winter.

6. Health quality supervision.

With the implementation of ISO 9001-2020 quality system, cleaning has strengthened the quality supervision at work. The company specially assigned the cleaning quality control supervisor to the site to guide and supervise the daily cleaning work and the implementation of the cleaning plan, completed the form, controlled the quality of the work with various records and systems, summarized the problems in the work and further corrected them, and achieved good results.

7. There are problems in the work.

(1) Peripheral East Plaza 100 1 Supermarket is seriously polluted and cannot be cleaned up in time and effectively.

(2) There are many restaurants in the peripheral West Square, and the garbage waiters in the coffee shop are not cleaned up in time, which is easy to be blown away by the wind. The cleaning staff should follow up in time.

(3) There is a certain gap between the daily cleaning frequency of existing personnel and the frequency required by the company, so it is difficult to reach the standard without increasing the number of personnel.

(4) Fountain design is flawed, which brings some difficulties to cleaning and wastes water resources.

(5) Toilets still need to be reinforced in time.

(6) The ground of the underground parking lot is uneven, which increases the cleaning workload.

In 2020, the overall cleaning work will be improved, but there are still some shortcomings in the details of the work, and the cleaning quality can be gradually improved. We believe that under the strong guidance and management of Jingting Tiandi property leaders and the efforts of all cleaning staff, there will be better performance in 2020.