1. The switchboard is called invisible service in star-rated hotels, and it is mainly responsible for transferring internal and external calls and answering guests' inquiries. Bookers mainly book rooms and meals, and don't answer calls. Generally, the working hours of the switchboard are 24 hours, and there are three shifts. It is absolutely not allowed to leave the switchboard during working hours, and there must be someone to cover for eating and going to the bathroom.

2. It is mainly about transferring internal and external calls, wake-up service, answering inquiries, making long-distance calls in the first room, and spreading urgent notices. Star hotels will meet foreign guests, so it's best to understand some basic English conversations about hotels.

3. Deal with all kinds of chores, for example, when a guest calls for a pillow, the switchboard has to call Room XXX in the housekeeping department to ask for a cassia seed/buckwheat/lavender pillow. If the guest wants DND, he should handle it if he hangs up the phone.