The front office supervisor of a hotel needs to have good coordination and communication skills, a sense of responsibility, a lively and cheerful personality and affinity. The following is the responsibilities of the hotel front office supervisor that I have sorted out for you. You are welcome to learn from and refer to it, which will definitely help you.
Responsibilities of the front office supervisor of the hotel 1
1. Be fully responsible for all management work of the department, formulate business indicators, work plans and various rules and regulations of the front office, and organize their implementation.
2. Be responsible for the management of departmental assets, ensure the hotel property is not lost, and do a good job in the management and maintenance of departmental equipment.
3. Have a good sense of sales, strive to improve the front desk up selling, and assist in the sales of hotel rooms and other products in the front desk.
4. Cooperate with the Marketing Department to manage the revenue of hotel rooms and make the hotel profitable.
5. properly arrange rooms according to the guest's situation.
6. do a good job of coordination and connection between the front office and various departments to ensure smooth cooperation with customers as a whole.
7. Handle some complaints about hotel services and facilities when necessary, and listen to all kinds of opinions and suggestions of guests.
8. Coordinate with relevant departments to deal with the guests' accidents in the hotel.
9. Participate in or represent the general manager in the reception of VIP guests.
Responsibilities of the front office supervisor of the hotel 2
1. Fully arrange the shifts of the front office staff, ensure the normal operation of all aspects of the front office work, and supervise the staff to provide 24-hour high-quality and efficient services to the guests according to the service procedures and standards.
2. Participate in all the work at the front desk, give timely help and guidance to subordinate employees when they are busy, and organize the check-in and check-out of individual guests and teams to ensure the efficiency of service and meet the requirements of guests.
3. On behalf of the hotel management, receive and handle all complaints from guests to various departments of the hotel, and give feedback to the hotel management.
4. Check and supervise employees to abide by the rules and regulations of the Group and the hotel company, including employee gfd, behavior, post discipline, etiquette, etc.
5. Fully grasp the business contents of each department in the front office, and give priority to the reception business at the front desk. You can handle the business problems of each department at any time and assist the daily work of each department at any time.
6. Be familiar with the policies and regulations of the hotel finance department, and deal with the problems in time or report them in time according to the relevant systems and regulations.
7. Conduct performance appraisal and evaluation on employees every month.
8. Complete other tasks assigned by department manager or hotel leader.
Hotel Front Office Supervisor Responsibilities 3
l Assist the manager and be responsible for the daily work and management of the hotel front desk, the training of front desk personnel, the construction of operating standards, the management and refinement of the daily operation of the hotel, the management in the environment and customer service.
l accept different forms of room reservation such as telephone, fax, internet, etc., and input the reservation information into the computer and convey it to relevant departments and posts;
l handle the reservation form sent by the sales department or other departments;
l timely carry out data processing such as scheduled changes and cancellations according to work standards and procedures;
l check and verify the reservation information of arriving at the hotel on the same day and the next day, and make good preparations for the reservation;
l go through the check-in formalities for the guests and arrange rooms to meet the reasonable needs of the guests as much as possible;
l Accepting customers' opinions and demands
Responsibilities of the front office supervisor of the hotel 4
1. Assist the front office manager to do the daily reception work, be responsible for the reception of all customers in his shift and hand over according to the standard shift
2. Check and supervise the appearance, organizational discipline, polite language and work efficiency of the employees in this department
3. Be responsible for compiling the employee worksheet and reasonably arranging the work of subordinates. Manage and allocate various consumables used by the department
4. Grasp the reservation situation and the guest's situation on the same day, and sell instant rooms to the utmost extent according to the list of arriving and departing guests on the same day
5. Check the safety and hygiene work of the shift, and be responsible for the reception of key guests and the implementation and inspection of important messages
6. Supervise the welcoming service, implement the service procedures, and supervise the service of answering inquiries. Meet the reasonable requirements of the guests
7. Participate in the reception work of the front desk, effectively solve the complaints of the guests and the problems of the department, do a good job in coordination and contact with relevant departments
8. Formulate and organize the implementation of training plans, and correctly evaluate the work of subordinates
Responsibilities of the hotel front desk supervisor 5
1. Be responsible for the operation and management of the front desk, including reception, customer complaints, invoice management, etc.
2. Organize the formulation of annual business objectives, annual business plans and annual budgets, and implement business management plans and schemes to ensure the realization of business objectives;
3. Supervise the heads of subordinate departments, assign work tasks, clarify post responsibilities, and adjust work deployment at any time;
4. Be responsible for the assessment and system of the front desk;
5. Maintain good guest relations and be able to handle guest complaints independently and effectively.
6. Assist the hotel and the higher level leaders to deal with emergencies
7. Complete various tasks assigned by the manager.
Responsibilities of Hotel Front Office Supervisor 6
1. Check the appearance, manners and work quality of employees in all departments of the front desk, and check whether the front desk facilities are arranged orderly, neat and beautiful;
2. Check the appearance, appearance, manners and working procedures of the ushers and porters in front of the lobby and door, and whether they are considerate, warm and courteous to the guests and cherish their luggage;
3. Check the room reservation to understand and master the room status;
4. Check whether the voice tone and tone of the telephone operator are clear, soft and polite, whether the service is thoughtful and whether the work equipment is cherished;
5. Check whether the staff serve the guests carefully, whether the things assigned by the guests are completed and whether they can help the guests solve difficult problems;
6. check whether other employees, such as statements, reception plans, etc., have completed their work with due diligence and quality and quantity.
Responsibilities of the front office supervisor of the hotel 7
1. Make preparations before the shift, carefully check the shift handover records, pay attention to the important shift handover matters, follow up the things explained by the last shift in time, and do a good job in cashier handover;
2. Understand the room status of the day and the check-in situation of the night shift, and understand the pre-departure situation of the day. The morning shift is mainly about checking out, so be prepared to check out for the guests;
3. Help the guests to check in and check out, and make registration;
4. Answer/transfer calls in time and accurately, and record messages and convey them in time if necessary; Or cashier at the front desk;
5. Assist the front office manager to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere;
6. Check and supervise the appearance, organizational discipline, polite language and work efficiency of employees in this department;
7. Complete other tasks assigned by superior leaders.
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