So the waiter a slack answer and contemptuous eyes are very easy to cause customer dissatisfaction and even conflict, so that the enterprise to lose the customer and cause bad social reputation. So, how to let the waiter with full enthusiasm for customers to provide thoughtful and satisfactory service, is through the hard staff manual, or a variety of rules and regulations, we believe that this so-called written on paper corporate culture, most of them are just a kind of external slogan type propaganda, many companies do not really have it as their behavioral guidelines to carry out the implementation of attempts to internalize through rote memorization of employees into the enterprise's power of action is not realistic, only in the internal formation of the enterprise, and the enterprise can not be used for the purpose of the enterprise to provide the best service. Realistic, only in the formation of an internal enterprise full of warmth, care, respect for the value of the concept, through the improvement of the incentive system, so that employees have the motivation and passion to consciously carry out the rules of conduct of the enterprise, the staff will naturally convey the corporate philosophy to the customer. Enterprise employees as one of the elements of the market economy, its free flow and configuration is an important symbol of the market economy and modern civilization, it is undeniable that the appropriate flow of personnel, belonging to the normal metabolism of the enterprise, the new face can be injected into the enterprise with new vitality, especially the catering service industry, fresh blood injection is particularly critical. But when this flow is too drastic, resulting in the degree of "labor shortage", the stability of the team of enterprises and the healthy and sustainable development of the damage caused by a certain degree of damage, the enterprise is bound to suffer losses, to avoid or alleviate this situation, catering enterprises must change the concept of employment of waiters, through people-oriented management, the establishment of improved incentives for employees In order to stimulate the enthusiasm of employees, we believe that the following aspects should be strengthened to improve the incentive system for employees. 1, break the family management mode, update the business philosophy catering enterprises to enhance market competitiveness, to obtain long-term development, must overcome the personnel management of the family, with modern corporate way of human resources design and management, the establishment of a new type of labor-management relations, out of the circle of cronyism. Family business is first of all a business, and then the private sector characteristics, to recognize the contribution of employees to the enterprise, the status and dignity of the staff should be recognized, there is no such concept, to retain key talent is very difficult. For one thing, employees to join your business, is helping you *** with the development; secondly, after the enterprise is bigger, it is necessary to have a plan and planning, to have a strategy and long-term plans. And recognize that with the development of the enterprise, the expansion of the scale, the role of the absolute authority of the individual will become smaller and smaller, and the role of the team will become more and more significant. Therefore, the operation and management of enterprises must be institutionalized and standardized, and management should be strengthened through the realization of modern enterprise system. Only in this way can we give full play to the enthusiasm of operators and employees, and transform the business objectives of the enterprise into the conscious actions and efforts of all employees, so as to enhance the vitality of the enterprise and promote the realization of the goal of maximizing enterprise value. 2, the establishment of scientific performance evaluation and incentive mechanism catering enterprise staff loyalty is not high reason largely related to the treatment of employees in the organization, incentive mechanism. Therefore, the enterprise should pay attention to the employee's work performance, to be able to give objective and fair, comprehensive and accurate evaluation of the employee's work. Secondly, the salary should be directly linked to the work performance and the contribution of the employees, so that the employees are clear about the direction of their efforts. The establishment of scientific and reasonable employee performance evaluation and incentive mechanism can not only stimulate the enthusiasm of employees, but also attract outstanding talents to serve the organization. Therefore, in performance management through the job analysis, clear responsibilities for each position, rights and work standards, so that each employee is clear and organized in their respective responsibilities. So that employees can see both through hard work and get the treatment, but also to see their own contribution to the enterprise, and through an effective reward system, so that the two are fair and reasonable, so as to effectively reduce the flow of employees due to unfair treatment.