content of supervision: store supervisors should check whether the operating standards of all stores are unified and whether the unified operating standards have been arbitrarily tampered with by the direct stores and franchise stores during the tour; Whether employees have a clear understanding of the operating standards of the enterprise and whether the training of employees has achieved the expected purpose; Whether there are problems in the existing standard process and commodity layout, whether there is room for improvement, and so on.

the supervisor should not only check whether the operating standards of the store are formulated and operated reasonably, but also check the implementation status of the operating standards of the store, that is, whether the employees of the store strictly follow these standards. Without good implementation, even the best operating standards are just a decoration. Supervision, not only to supervise the implementation status of store employees, but also to guide and train them to carry out their work correctly, and don't forget to give necessary incentives and encouragement to store employees.

supervision form: after we have a detailed understanding of the supervision contents of stores, we should also pay enough attention to what kind of supervision methods we should adopt. A good supervision method can get twice the result with half the effort. Generally speaking, the supervision methods for shop assistants are mainly daily supervision and mystery customers. Daily supervision means that the enterprise service supervision department or various functional departments themselves regularly or irregularly supervise and guide the daily behavior of the employees of the store or their subordinate departments and the daily operation of the store.

supervision method: in the daily work of supervision, shop inspection is the most important and basic work. Special attention should be paid to the meticulous work in the daily shop tour, which requires us to find out whether the daily operation behavior of the store is standardized from the appearances we see, and also to find the traces of the manager's usual work from the actual situation objectively reflected by the store. In the usual work, it is required to use the "five-step method" as the basic workflow of shop patrol. "Five-step method" is the working method of seeing, listening, checking, asking and giving feedback.

Look, it is to judge whether the work is in place by observing the store site. Listening is to enter the store as a customer to fully feel the four-tone service of the staff: the greeting sound, the quotation sound, the singing sound and the farewell sound when the customer pays the bill. Look, every store has some basic ledgers, and the inspection of these ledgers can reflect the manager's usual management level, management depth and management effect. Q: We should communicate with customers, store managers and employees with great care during the shop tour. We should know the goods they need, the services they need and the problems in our work from the customers. Feedback, including the timely solution of the problems existing in the store, also includes the communication of some problems involving other departments, and feedback should be given to these problems during the next shop tour.