My name is XX, and I joined XX Company in 20xx. Since I joined the work, I have been keen on my job, strictly demanding myself, keeping my job in order, always maintaining the attitude of "modesty", "caution" and "self-discipline", always studying hard, making positive progress, striving to improve myself, always working hard, earnestly completing the task, and fulfilling my post responsibilities with the help and support of my colleagues. The work in 20xx is briefly described as follows:

First, strengthen theoretical and professional study, and constantly improve their overall quality.

As a newcomer who has just joined the company for three years, I am soberly aware of my lack of work experience, so only by constantly strengthening my study and accumulating and enriching myself can I work better. Since I started working, I have always insisted on studying while working, and constantly improved my comprehensive level.

1, that is, carefully study the work design at the beginning of the year and understand its design intent and working methods.

2. Seriously study business knowledge, always keep an open mind and be eager to learn, and treat business knowledge learning. In the process of discussing with leading colleagues, I learned a lot of working methods. In addition, take every job inspection of the company seriously, keep in mind all kinds of problems and suggestions put forward in the inspection, and promote the rapid growth of your business ability.

3. Seriously participate in the company's work summary meeting and technical training meeting.

Second, work hard and finish the task seriously.

I always insist on strict demands on myself, do my job diligently, actively undertake work tasks in the process of field work, record first-hand information in the field realistically, finish indoor sorting in time during the break in the station, communicate with relevant leaders and solve problems in time, and complete all work tasks assigned by the company with good quality and quantity.

Third, review the past and look forward to the future.

I will sum up the gains and losses in my previous work, draw lessons to strengthen my working ability and minimize mistakes in my future work. Through this year's work, I have accumulated a lot of work experience and methods. I believe that through my efforts, the cooperation of colleagues and the guidance of leaders, I will become an excellent employee and give full play to my personal ability. I would also like to thank the leader for giving me this suitable position and letting me make my due contribution to the company. Although I haven't done enough this year, I believe I will continue to work hard in the future. I believe that as long as I am in my post for one day, I will try my best to give full play to my ability in my work. I believe I can do it well!

2. Personal annual work summary model essay

Since the trial operation of the hotel in 20xx 10, under the leadership of the hotel management, the security department has established the safety management system and patrol inspection system of the hotel, and implemented the combination of full-time training and sporadic training to ensure the safety of the hotel.

First, a sound security system.

1, organization. Since the trial operation, a fire prevention committee has been set up to meet the needs of public security and fire fighting in hotels. The general manager is the director of the Fire Prevention Committee, the director and deputy directors are the deputy directors, and the managers of all departments are members. According to the principle of "who is in charge, who is responsible".

2. system. In order to ensure the safety of the hotel, we have established a set of safety prevention system according to the actual situation of the hotel, so that the public security fire safety work can be truly rule-based and evidence-based. Therefore, the fire alarm and fire disposal plan, the post responsibility system of each key post, the post responsibility of doorman, the post responsibility of patrol, the post responsibility of parking lot, the working procedure of emergency plan, the fire prevention plan and the prevention of key posts have been formulated. At the same time, the registration and transmission stipulated by the public security special line shall be implemented, so as to register carefully and transmit in time.

3. Training is in place. Popularize fire safety work, improve employees' awareness of fire safety, and conduct fire safety publicity, education and training for employees in a planned way. Since the trial operation of 165438 10 x, * * employees have been trained in the use of fire extinguishers 100, and trained in fire safety knowledge 100, so that employees can understand fire prevention measures and fire fighting methods.

Second, patrol inspection, hotel property safety

In order to implement the fire safety work, the general manager of the hotel and the director of the Fire Prevention Committee will emphasize the safety precautions every morning, arrange the safety precautions and check the safety. During the trial operation, the fourth floor, the third floor, the second floor, the lobby and the dining room need to be further renovated, which takes a long time and has a heavy task. During the one-month renovation period, each class will assign special personnel to conduct on-site supervision and implement the hot work approval system. No hot work, no hot work without approval, no hot work without operation certificate and no preventive measures. Really implement the safety work.

In the past month, there have been more than 200 safety inspections, 8 safety inspections by fire safety committees and members, and inspections led by the director for large-scale activities and holidays. There have been 396 registrations of accommodation and guest vehicles, monitoring registration 12, fire protection registration 0 and hotel petition registration 7. There are 28 unsafe factors in safety inspection, such as 1, and five fire extinguishers have been replaced after expiration. 2. There is fire in the kitchen operation room after work. 3. Tableware is stacked twice in the fire evacuation passage on the third floor. 4. Replace 6 fire hoses, 1 fire hydrant box, and 8 fire door handles. Repair 7 door closers of fire hydrant box.

Third, pay attention to learning, build models, promote management and ensure safety.

1 is to do a good job in the self-construction of the backbone team, consolidate the ideological foundation of employees, and improve the overall quality of the safety team. In order to improve the skills of employees as soon as possible, a safety meeting for all employees is held once a week. The safety meeting will communicate with employees, analyze positive and negative cases, and instill the hotel's purpose of serving guests. Praise excellent employees at the meeting, seriously criticize poor employees, and educate employees about law and discipline. It is the staff on duty at the gate and parking lot, with a wide network of contacts, emphasizing the concept of law and discipline, keeping in mind the purpose of hotel service, so that everyone from the foreman to the staff can "endure" and the ninja will win.

Please keep this sign, it will cause even greater losses, and it will be directly installed on the guests and the surrounding reputation. Even if there is a bad view on safety, the existing safety is mainly the result of the usual education or training in the hotel. At the beginning of the year, from the hotel, the manager to the foreman, they all sang "Love each other and the family" and the fate of the hotel. The hotel is my home: "No matter how embarrassed I am, I can bear it; No matter what kind of provocation, you can be calm; No matter how arrogant and angry people are, they can calm down. Ann can use what she has learned in her daily work to deal with the complaints she often encounters.

2. Humanized management. The management of employees is the primary task, and how to manage employees humanely should be paid more attention to in order to show the essence of employees. On July X, at 5: 00 pm10, a toll bus stopped at the easternmost parking space. At that time, employees who had been here for more than half a month were directing the reversing. When directing the car to reverse, Debbie noticed a car behind it. The back of the car was damaged when reversing. At that time, two guests quarreled about repairing 300 yuan. At that time, because the security guard had just come to serve, he was asked to pay 100 yuan. After the incident, the employee asked someone to say, "This time it's my fault, I damaged it. I noticed the rear of the car, and I paid 100 salary. I will pay attention to it later. " The foreman should also be responsible for this matter, the meeting, the attention of employees and the mistakes in commanding vehicles.

After the incident, simply let the employees pay for it. Employees who are at fault due to improper command should be compensated. Considering that the new salary of employees is not much money, there is negligence and responsibility in management, from the foreman to myself, everyone will compensate 30 yuan. This matter, in the future work, employees in the service quality, voice service, smile service than his work to get customer recognition. This incident reflects that humanized management can not only improve employees' thinking. I will also make continuous progress in my daily work and repay the hotel with dedication.

3. The sense of security reflects the team spirit.

For hotel guests, a sense of security-he can't see it, but a sense of security is the premise for guests to enjoy hotel services. The hotel's advanced equipment and facilities, new guidelines, strict safety measures and well-trained staff have created a safe environment and atmosphere. Being able to control the atmosphere of the hotel can give guests a sense of security. Employees' sense of security comes from people-oriented attitude towards employees, and is reflected in management, service, education, training and development. When employees really feel it, they feel safe. Hotel culture is to cultivate the skills and comprehensive development quality of employees, and the excellent service to customers and guests also reflects the overall team spirit of the hotel.

Fourth, the quality of service.

Duty is the front line of hotel service for guests, and its service quality is related to the guests' feelings. Therefore, the service quality can be realized from three aspects: organizing staff meetings and learning regularly, cultivating staff's professionalism in the hotel and improving service quality. The service should have quantity, quality assurance and door safety service. When guests and vehicles come and go, they can serve guests safely and quickly, command vehicles and guide vehicles. Timely and safe service in rainy days. Cold weather, sun and rain, standing in the forefront of service, serving guests. As soon as the guest's car arrived, he ran to collect the service charge. It was windy and rainy. For the sake of the guests, he stopped at the awning and got off, but was drenched by the rain. When he got off work, his clothes and trousers were all wet and his shoes were blistered. He never complains that he is tired. It truly reflects the awareness of each post to serve the guests safely. The outstanding figures in Parking Lot are Qiu, Sun Shikang, Jia Qiang and Tang Rongfa. Hard-working and down-to-earth work for the hotel.

Verb (abbreviation of verb) 20xx work plan

There are several tasks for the general manager to be promoted to a four-star brand.

1, do a good job in the ideological work of employees and cultivate their enterprising spirit. Organize staff regular meeting, study and training at least once a month.

2, talk to bad employees, help, find out the problem, and encourage the service quality to have a leap in xx.

3. Pay more attention to employees' ideas, communicate frequently and care about employees.

4. Introduce new services on the basis of the original services, and list the address, telephone number, driving route to the second bridge of Nanjing Bridge and routes to major scenic spots in Nanjing as training topics to meet customer needs.

5. Hotel security work, safety inspection, patrol inspection, fire brigade, public security bureau and police station.

6, no criminal cases, fire accidents, and strive to many public security incidents.

3. Personal annual work summary model essay

In the past year, based on the principle of "obeying the leadership, uniting with comrades, studying hard and working hard", I constantly improved my working methods, improved my work efficiency and gave full play to my post functions. I have overcome the difficulties of heavy tasks, few people and high work requirements, and made some achievements in receiving work tasks. In order to find and solve problems, to carry out my work better in the future, and to let leaders and colleagues better supervise and guide my work.

First, improve the ability of reception work

I always put learning in an important position and consciously strengthen the study of political theory. First, in the work, strictly abide by the rules and regulations of the organs and the reception system, obey the leadership and unite with comrades. Second, through watching more, listening more, thinking more, asking more and doing more, we have mastered the key points and key links of reception work, and gradually improved our awareness and ability to serve the leadership and reception tasks in practice. The third is to be a good assistant and do other work assigned by the leaders. Over the past year, I have received XX leaders and guests from provinces, cities and counties.

Second, grasp the key points of reception work

In the reception work, I take the rational use of funds as the core, the material guarantee as the foundation, and the normal operation of the reception project as the goal, and earnestly implement the reception management, service and guarantee work. After each reception task assignment, I should make clear the main reception objects and key services, so that I can provide one-on-one service to key objects and ensure the whole reception activities.

Third, improve the quality of reception services.

Faced with all kinds of complicated and diverse reception tasks, I carefully studied the reception work plan, and paid attention to grasping the key points in my work according to the actual situation and some difficulties I may encounter. Arranging accommodation for leaders at all levels is an important part of ensuring the quality of reception tasks, which is related to the emotional and psychological dynamics of leaders attending the meeting. So, I started with the management of accommodation and catering. After the leaders reported, they arranged accommodation and meals according to their preferences and living habits, and used their spare time after dinner to check them one by one. Explain the cleaning procedures, hygiene standards and daily service flow of guest rooms in detail, so that students can get familiar with the environment and enter the work role as soon as possible. At the same time, it also brought us closer. When they encounter problems and difficulties, I can send sincere greetings in time, so as to do a good job in reception management, service and guarantee.

Four. Existing shortcomings and work objectives for the new year

Looking back on this year's study and work, there are both achievements and shortcomings. As a clerk at the reception desk, I haven't done enough in my study, and my emergency ability needs to be improved and my innovation ability is not enough. In the future, I will start from the following aspects:

1, strengthen learning. Constantly strengthen ideological politics, change ideas, look at problems from a developmental perspective, strive to improve their working ability and comprehensive quality, and adapt their theoretical basis, professional level and working methods to the requirements of new forms.

2. Do a good job of quality service. In the reception process, I will strictly follow the reception rules and procedures, and implement standardized and procedural services to ensure efficient, orderly and orderly work.

3. Be able to be a good assistant. Actively communicate with leaders at all levels, report work and ideological problems in a timely manner, actively strive for leaders to criticize and correct deficiencies in the work, make the reception work more perfect, and put forward reasonable solutions to various emergencies in a timely manner.

4. Be a model "pacesetter". We should continue to carry forward the fine tradition of hard work and plain living, practice strict economy, set an example everywhere, integrate thrift into our life and work, and effectively escort the development of our reception office.

Summing up the past is to affirm achievements and find out shortcomings; Looking forward to the future is for further improvement in the future. New starting point, new hope. Standing at the starting point of 20xx, I will be full of confidence, with a clearer mind, more vigorous fighting spirit, more positive attitude, more diligent and dedicated spirit and more abundant energy, to do a better job in reception.

4. Personal annual work summary model essay

In 20xx, under the guidance of leaders at all levels, the office of the company took the logistics support of the company as its purpose and the system construction and process construction as its theme, and worked hard to serve the work of the organs and ensure the normal operation of various businesses. The work of the past year is now reported as follows:

First, according to the division of business, do a good job in related business.

File management: according to the implementation of the project, urge the completed project to improve the completion data as soon as possible and file it in the company for future reference. This year, 96 1 files were collected and carefully sorted, bound and classified according to the requirements of file management. We strengthened the guidance on the data collation of projects under construction, straightened out the collation procedures and work requirements in daily work, and prepared for the later summary. Cooperate with the bidding work of the operation center and provide all kinds of original performance at the request of the owner or bidding agent, which provides guarantee for the smooth completion of the bidding work.

Secretarial work: this year, the office * * * formed document 158, and received and handled 672 letters; More than 65,438+000 copies of morning meeting, meeting minutes and general manager's office meeting minutes were made, and the secretarial work was well completed. This year, the office staff has changed a lot, and frequent business trips can easily lead to job vacancies. All the staff in the department can focus on the overall situation and make up the position according to the actual situation to ensure the smooth and orderly work.

In order to effectively manage the project, government departments often send out a large number of documents and faxes. The office can carefully examine every manuscript to ensure the timely and accurate issuance of documents, which reflects the rigor of the government's work style. Network is the company's external window and internal communication platform, which plays an important role in daily work. The webpage reflects the company's image in the Internet world. In order to ensure the good operation of the network and the quality of the web pages, the relevant personnel have made painstaking efforts.

Management: Actively implement the work requirements of "Standardization Management Promotion Year" of the Group Company, and organize and compile 28 standardization cases of projects under construction. After careful comparison of these projects, we recommend three projects to participate in the selection of the demonstration project department of the group company. For the follow-up of this work, we can supervise and inspect the materials in time according to the progress of the project to ensure the quality of the work. In order to cope with the fatal damage caused by unexpected events to the company and strengthen the sense of crisis, the relevant departments of the organization shall prepare emergency plans for unexpected events from the perspectives of finance, technology, safety and law.

Second, assist and cooperate with all departments and offices to prepare various work meetings.

Business exchange meeting is a highlight of the company's work this year. In order to alleviate the risks caused by the rapid expansion of the project, the company held various business exchange meetings in different periods according to the construction situation, so that employees with the same business in the company could communicate with each other through the conference platform to improve their business level. In the form of meeting, review the rules and regulations of the company's operation, discuss the contradictions and problems in the work, and determine the focus and direction of future work. At work, we should adhere to the rules and regulations that produce good results, and actively improve the rules and regulations that have adverse effects on operation. Through this form, the company's business level in all aspects has been significantly improved. In order to hold these meetings smoothly and ensure the accommodation of about 150 participants, the office staff can actively cooperate with relevant departments to make preparations for the meeting, arrange the venue layout and accommodation arrangements, and properly arrange the round-trip of participants after the meeting to ensure the complete success of all meetings.

Three, coordinate the management of various affairs, to ensure the overall orderly, stable and harmonious operation of the organs.

Compared with the business department of the government, the office mainly plays the role of auxiliary cooperation and logistics support. From the sanitation of organs and family areas, the management of staff canteens, odd jobs in various departments, the dispatch of public vehicles, and the observance of the system of employees' commuting, all personnel can conscientiously implement it according to the requirements of the leaders. In terms of bus arrangement, urgent matters and special affairs can be handled on time, no matter how late it is, as long as the work requirements are met. In daily reception, distinguishing between personnel and specifications not only satisfies the guests, but also is not extravagant.

Fourth, pay attention to unified learning and ensure unified thinking.

Every Friday, it takes about an hour to gather all the staff of government departments and concentrate on education. On the one hand, comment on the company's work and operation for a period of time; On the other hand, through the form of meetings, we should carry out the spirit of the documents of the higher authorities and the requirements of the competent leaders, do a good job in ideological education activities, publicize various rules and regulations, ensure that the overall personnel are in step, improve their execution, and give full play to the service functions of the authorities.

Although all the staff in the office have worked hard in their respective posts and made great efforts, there are still many mistakes and shortcomings that need further improvement, mainly in the following aspects:

First, most of the staff are young people, and they still lack experience in all aspects. In the past two years, the office staff has been updated quickly, and there are many young people or novices. The daily work can be completed smoothly, but the operation of emergencies and major activities needs to be exercised and improved.

Second, the role of the leadership as a staff member needs to be strengthened. All business personnel in the office have not worked in the construction site for a long time, have no in-depth understanding of the project and lack original opinions. They need to strengthen their study and accumulation in this field in their future work, and strengthen their theoretical study in the absence of practical opportunities, so as to learn well and be good advisers to leaders.

Third, the level of copywriting needs to be improved. The level of copywriting reflects the image of the company, so we need to work hard at the theoretical level and the text level, do a good job in corporate propaganda and actively guide employees.

In the new year and new plan, all the staff in the office will work harder and strive for a new level in all aspects.

1, continue to implement the service tenet and do a good job in the implementation of various systems. System construction and standardization construction are a cyclical process. In the new year, we will pay more attention to the combination of system and project reality, strengthen the investigation of system implementation, and provide reasonable suggestions for the company through on-site situation analysis. Strengthen the standardization project construction, maintain the achievements of standardization promotion in the new year, make all standards closer to reality, and make due efforts for the standardization project construction. Further deepen the construction of cadres' work style, constantly supervise cadres' work style through various ways and channels, strengthen discipline construction and improve execution.

2, reasonable division of labor, strengthen the study and training of their respective posts. On the basis of the existing staff, we should refine the business division of staff, not only to meet their respective responsibilities, but also to take into account the overlapping situation of work, so as to avoid timely replenishment when there are insufficient staff and ensure that the work will not be delayed. Strengthen the on-the-job training and study of young people, educate young members everywhere, train them to grow up as soon as possible and make greater contributions to the company.

3. Strengthen investigation and study to prevent bookishness. In view of the particularity of the office in the office, it is necessary for the superior to give orders and reach the lower level. In the new year, investigation and research will be strengthened, focusing on various projects to provide better and better services.

Facing the new year, the company office will work harder and more pragmatically, be a good assistant to the leaders and make due contributions to the steady development of the company.

5. Personal annual work summary model essay

I have been in XX company for 3 years. Looking back, I feel nervous, helpless and happy. I have experienced the transformation from a business representative to an office and then to a business manager in Shangge Company. Thank you for your training and trust in me. The work situation and work plan for next year are summarized as follows to guide future work.

First, summarize the shortcomings in the work in the past year, and now analyze them as follows to encourage yourself:

1, personal work:

(1) In August of 20xx, I was appointed as the business manager. In personal work, due to the increase in daily work and coordination with departments, the number of times in the community in daily life has decreased, and the actual and real situation of the community has not been seriously understood, and the authenticity of community feedback has not been grasped, resulting in distortion of feedback information.

(2) Another performance is that in some specific aspects of personal business development, the in-depth analysis of new customer return visits and old customer maintenance is not detailed enough. The analysis of competitors' products is not deep enough, and the understanding of market situation is not active enough.

2. Omissions in internal management of business departments:

(1) Professional training and extracurricular knowledge of business personnel are not in place. Although the pre-job business representatives were systematically trained, the subsequent professional training was not done well, which led to the business representatives knowing everything you said (because he was trained) and not knowing what you said (because he forgot), so continuous learning and training will be a major focus of the later work. Strengthen the construction of professional training and evaluation.

(2) The business information channel is narrow and the market expansion ability is insufficient. Our business volume has not developed greatly, which reflects the shortcomings of our business expansion: limited information scope, narrow channels and lack of standardized management; Information screening is arbitrary, tracking means is simple, and there is no systematic planning; The market development ideas are not broad, the means are not rich, the individual combat ability is not strong, and the comprehensive skills need to be improved.

(3) Insufficient control of work details leads to low comprehensive benefits. After more than ten years of brand precipitation, corporate governance is improving day by day, and corporate culture has also accumulated. However, today's Shangge people have no professional ethics and sense of responsibility, no work enthusiasm and fighting spirit. Although they were busy everywhere and brought customers, the details were under control because our work was not accurate enough.

Insufficient, resulting in unsatisfactory comprehensive benefits. For example: pull the business list, but the brand introduced awareness in the early stage, and the on-site cooperation was out of touch; I paid a deposit and drew a picture, but the concept and scheme of the picture could not impress the customer; Wait a minute.

3. Customer service center:

(1) The receptionist didn't take the customer seriously enough, which led to a bad first impression. The etiquette reception at the front desk is not professional enough, and there is no in-depth understanding of the company's corporate culture, and the early guidance to customers is not in place, which leads to the lack of understanding of the company's brand, brand trust and brand added value. For example: the company's founding time, honors won, company strength, company's awareness in the current market, unfamiliar brands, etc.

(2) The maintenance of old customers lags behind, which leads to the decrease of the recommendation rate of old customers. Cultivating the loyalty of an old customer is a magic weapon for the long-term development of an enterprise. The difficulty and cost of developing a new customer is greater than maintaining the repeated purchasing power and recommendation rate of old customers. And often we ignore this point, which leads to a great discount on the recommendation rate of customers. Strictly control the quality during the construction process, and actively and properly maintain after-sales. Daily maintenance should be done for old customers, such as: daily blessing SMS, weather reminder, holiday greeting card and other details marketing, maintaining the relationship between old customers and the company, and also getting the model house of old customers in the first time.

4, my own defects:

(1) Accidentally. There are too few problems to consider, and the problems that should be considered should not be considered. There is no systematic analysis of things, but a blind conclusion. This kind of personality will be quite unfavorable to the self-establishment of personal prestige and needs to be changed urgently!

(2) The temper is too impatient and not calm enough. Personal psychological endurance is not very good, personal feelings for some things are relatively strong, speech lacks scale, and language tone is not peaceful enough. The discretion of doing things is not perfect. This kind of personality will cause misunderstanding between colleagues in this department and other departments, and even intensify personal contradictions and contradictions between departments, which need to be changed urgently!

Two. 20xx work plan

At the end of 20xx, Mr. Wang put forward 598 packages and 298 packages of "Blue Ocean Strategy". Through the study with professional teachers, this decision was first introduced in the whole market. According to Mr. Wang's overall thinking in the market, it should be feasible. We should go all out to make this package plan in 20xx. The specific work business plan is as follows:

1, pay attention to the construction of enterprise talents and enhance the competitiveness of enterprises. The Division plans to establish and improve the performance appraisal system, compile and improve the employee handbook of the Division, initially form the incentive mechanism of the Division, and strive to form a "fair and just, recruiting talents, giving full play to talents, being able to go up and down, and full of vitality" employment mechanism. 15 years * * * The company has attracted many kinds of talents, initially realized the talent strategy of "attracting and retaining talents", and gradually improved the competitiveness of enterprises. The staff of the Division should adopt the system of scouring the sand with big waves, leave all the gold for us to use, formulate perfect corporate brand culture rhetoric, strengthen the reception at the front desk and the study of all the staff of the Division, so that the brand value of the company can be fully reflected in the daily reception. Firstly, cultivate employees' loyalty to the enterprise, and then cultivate customers' loyalty with customers' passion and love for the company.

2, rational use of business resources, strengthen the awareness of supporting services. In order to better serve customers and improve the signing rate of customers, the customer service center plans to formulate a customer management system. According to the actual situation of new and old customers and the characteristics of the project, the design department will give professional advice and corresponding services from different styles of designer arrangement, design scheme and project manager arrangement, so that every detail will fully satisfy customers.

3. Take management as the core, integrate resources and implement comprehensive marketing model. According to the positioning of the company and Mr. Wang's "Blue Ocean Strategy" in 20xx, we should adopt more flexible, effective and pragmatic measures, more scientific management, better service, change the operating mechanism, optimize the workflow, strengthen service awareness, broaden our horizons, and make the double-package products start in the market.

4. Implement education and training. After supplementing the system of establishing rules and regulations, we should pay close attention to education and training through early meetings and training courses, so as to qualitatively improve employees' concept of doing things according to the system and obeying the law. In this way, all employees can complete the task with enthusiasm and hard work after receiving the task.

Looking back on 20xx, we didn't do well, but we also realized the unfair competition in the market. We failed a little in 20xx, and I deeply realized the inadequacy of my work. In the new year, I will strictly implement the company's work standards, cooperate with the work of Mr. Wang, Mr. Guo and the leaders of various departments, carefully formulate and improve the working system of the division and customer service center, and earnestly supervise and complete it. Go all out to complete the company's goals and tasks for the new year.