During the 13th Five-Year Plan period, the number of elderly people over 60 in China reached 254 million. With the development of smart phones and the Internet, many things in life have begun to be done online, and online booking and registration have also become a new public service processing method, which greatly facilitates our lives. At the same time, the problem of "digital divide" faced by the elderly has become increasingly prominent, and problems caused by poor equipment such as networks and mobile phones have also emerged. These problems should arouse our attention and make science and technology better serve our lives.
2. Influence
(1) is not conducive to safeguarding the legitimate rights and interests of the people. The interests of the people's livelihood are no small matter, and any matter of the people's livelihood is a major event. The problems and challenges faced by many people in the process of promoting public services in innovative ways will infringe upon the legitimate rights and interests of the people if they cannot be solved reasonably.
(2) It aggravated the degree of social indifference. It is not conducive to social harmony and stability.
Step 3: Countermeasures
Numbers have no temperature, but the society behind them can. Today, life-long learning has become a way of life, so we don't have to highlight the difficulties for the elderly to adapt to the digital age. But the whole society should pay attention to this problem in time, or pay attention to the needs of these special groups in system design, so that "temperature" can become "system"; Or do our best to help the elderly bridge the "digital divide" and really turn the "divide" into a "dividend".
(1) Emergency support: ① In low-risk areas of COVID-19, except for special places such as airports, railway stations, long-distance passenger stations, docks and entry and exit ports, it is generally unnecessary to check the "health code"; (2) In the case of checking the "health code", the information related to epidemic prevention and control is automatically integrated into the "health code" through technical means, which simplifies the operation and is suitable for the elderly; (3) Optimize the services such as agency investigation; (4) Carry out national mutual recognition of "health codes" to facilitate the cross-provincial passage of the elderly.
(2) Transportation: ① Maintain the call service of cruise taxis and improve the telephone connection rate of the call service; (2) Guide the network car platform company to optimize the car calling software, increase the "one-click car calling" function, encourage the provision of telephone car calling service, and give priority to dispatching cars to the elderly; ③ Encourage qualified areas to set up taxi waiting points and temporary parking spots in hospitals, residential areas and important commercial areas, and provide convenient taxi call service by relying on information technology.
(3) Medical security: ① Medical institutions and related enterprises should improve various appointment registration methods such as telephone, internet and on-site, and unblock the appointment registration channels for elderly people such as family members, relatives and friends, and family contracted doctors; ② Medical institutions should provide a certain proportion of on-site number sources, and keep artificial service windows such as registration, payment and printing inspection reports; (3) Simplify the online medical service process, provide voice guidance, manual consultation and other services for the elderly, and gradually realize the information exchange between online medical service and intelligent terminal devices such as self-service registration, calling, payment, printing inspection reports, and taking medicines.
(4) Daily consumption: ① No unit or individual may refuse to accept cash in the form of standard terms, notices, statements and notices. (two) to improve the face-to-face service of service personnel, support the payment of cash and bank cards in high-frequency consumption places for the elderly such as retail, catering, shopping malls and parks, and support the payment of administrative fees such as basic public service fees and utilities; ③ Create old-fashioned mobile banking apps such as poster version, voice version, Mandarin version and concise version to improve the usability and security of mobile banking products.
(V) Cultural and sports activities: ① In parks, gymnasiums, tourist attractions, cultural centers, libraries, museums, art galleries and other places that need to be reserved in advance, artificial windows and telephone lines are reserved, and a certain number of offline places are reserved for the elderly to enter or purchase tickets without reservation; (two) to provide necessary information guidance and artificial assistance services for the elderly to enter cultural and sports venues and tourist attractions, obtain electronic explanations, participate in national fitness activities, and use intelligent fitness equipment.
(6) Government services: ① It is convenient for the elderly to handle high-frequency services such as social insurance treatment qualification certification and subsidy collection, so that the elderly can run less errands; (2) Government service platforms at all levels should have the functions of authorized agents, relatives and friends. To facilitate the elderly who can't use or operate smart phones to do things online; ③ Promote "one-stop" service to further improve the experience of the elderly;
(7) Smart terminals: ① Promote the aging transformation of smart terminal products such as mobile phones, so that they have more features such as large screen, large font, large volume, large battery capacity and simple operation, which are convenient for the elderly; (2) Promote all kinds of educational institutions to develop all-media curriculum system for the elderly, and help the elderly to improve their ability and level of using intelligent technology through online and offline combination of universities (schools), pension service institutions and community education institutions.