Hotel lobby manager is the hotel or catering industry by the general manager entrusted and instead of the general manager to deal with the guests of the hotel, restaurant all the equipment, facilities, personnel, service and other complaints, supervise the operation of various departments, coordinate the relationship between the departments to ensure that the hotel, restaurant to provide customers with high quality service in a normal order of the middle management. They are the nerve center of the hotel, restaurant, is the bridge between the hotel, restaurant and guests.

Hotel lobby manager's duties:

1, desk service

Lobby manager desk in the front hall in a more obvious position, able to look around the entire hall, the workstation is fixed special, English marking, neat and beautiful, and set up a special telephone, and emergency flashlights, record books. Duty desk service guests in the front lobby to ask for help, ask for services, understand the hotel situation, raise complaints, etc., can be flexible for the needs of the guests, the attitude of enthusiasm and initiative, patience and thoughtfulness, a variety of issues properly dealt with. Give guests a sense of satisfaction.

2, VIP reception

Daily accurate grasp of the VIP list, arrival time, reception specifications and room arrangements, to understand the habits of the guests and special requirements, before the reception of the guest room inspection and supplies, arrangements for the preparation of a good welcome card, people live in the card, the guests arrived at the door to welcome, guide the guests to get off, welcome the warmth and self-introduction of the appropriate; direct distribution of guests into the room, along the Tu introduction of the hotel facilities, services, handling of people. Hotel facilities, services, for people to stay on time and timely procedures, the introduction of room equipment and reception specifications decent, greetings on the tea, scented towels, thoughtful service.

3, guest complaints.

Often also need to have: a good understanding of the manager's work and procedures, familiar with the hotel systems and services, can use more than two foreign languages to provide services, good at dealing with a variety of problems in the lobby service, courtesy and politeness and the use of standardized service language.