Property summary report for the first half of the year 1
Due to the transfer of the customer service manager, I was assigned by the company leaders to be responsible for the overall work of the customer service department in the recent period. According to the focus of our company's customer service work and my years of experience in property customer service management, the work done in the first half of 20 years, especially during this period, and the next work arrangement and ideas are summarized as follows:
The first is to strengthen the construction of departmental systems.
1. Due to the change of personnel in the department, the division of work in this department was adjusted according to the actual situation, so as to strengthen management and improve work efficiency.
2. According to the actual situation of blank management system in customer service department, draft and modify the system. Seven rules of system construction: regular meeting system, complaint handling regulations, property service charge management system, maintenance handling regulations, data file management system, building inspection system and front desk management system. And re-create the application form according to the unified standard, and distribute it for use.
3. Strengthen the construction of employees' spiritual outlook, implement the daily morning meeting system, timely convey the spirit of relevant documents of the company, and implement the work.
4. Hold regular meetings of all staff in the customer service department, sum up the existing problems at this stage and make timely rectification, improve and improve the quality of employees in the department, improve their work style and raise their service awareness.
5. Carry out targeted departmental training and organize the study of relevant laws and regulations such as the Property Management Regulations and the Property Law, so as to implement various systems.
6. Recruitment and training of new employees in Area B. ..
Second, the charge management
1. Communicate with 52 households who demanded compensation from the property management company for housing quality problems in the early stage. After many difficult negotiations between the administrator, supervisor, manager and general manager of the customer service department, with the consent of the group, 35 households have been properly solved.
2. Pay off the property fee due in the first half of 20 _ _ _ for one month, with a collection rate of 92%, and the collection amount is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
3. The income-generating plan for domestic workers is _ _ _ _ _ ten thousand yuan for 20 years. By the end of July, the income of * * * was 74 10 yuan, which was far from the plan. The main reason is that the property management company is going to carry out some income-generating projects this year, such as distribution, picking up and dropping off children for business households, etc., but it has not been implemented in the first half of the year. Secondly, the number of cleaning staff is reduced by half, and the adjustment liquidity is relatively large, resulting in a relatively low completion rate of the plan. In the second half of the year, the second phase of house delivery is also an opportunity to carry out domestic service, and strive to generate 20 thousand yuan.
4. The charges in the second half of the year are divided into three parts. One is to pay off 2 1 household overdue for various reasons on June 30, 2000. The second is to collect property fees due at the end of July 20 _ _ _. In view of the characteristics that apartments are mostly renters, payment is mainly made by telephone and supplemented by written form; Third, follow up the 16 households whose claims have not been agreed before, especially the five households who have been negotiating in the future, and strive to properly solve this remaining problem before the end of 20 _ _. The collection rate of property fees is over 99%, and the collection rate of heating fees is 100%.
Third, service management.
1, sort out the previous property archives, standardize the file lending system, arrange special personnel for management, and implement the lending registration system.
① Reorganize the basic information of customers; Focus on summarizing the distribution of apartments No.4 and No.5 into a plan, separating the owners from the leased tenants, which is convenient for reference and daily management;
(2) Update the contact information of the owner and each outsourcing unit;
(3) Count the maintenance manufacturers, contact the real estate office to determine the acceptance date, and provide favorable basis for customer maintenance;
(4) Make statistics on the use of the key, induction cooker and access card in the early stage, verify the remaining quantity, find out the reasons for the defects, and make preparations for future work;
⑤ Arrange the existing vacant keys and indoor facilities and equipment, arrange contact maintenance and indoor cleaning, make good preparations for sales, and implement the regular vacant inspection system.
2. Repair the engineering quality problems of the customer's previous room, focusing on waterproofing, threshold stone, wall cracks, flooding maintenance, floor cracks, shower curtain leakage, toilet water seepage, bathroom floor tile tilt, indoor door lock replacement, entrance door maintenance and washbasin launching maintenance.
3.4 We have handled the claim for damage to the floor and wall caused by the broken faucet of No.807 washing machine, and communicated with the owner and relevant responsible units for many times. If it fails, we will write to the responsible unit to reply within a time limit. Now we have promised in writing to restore the floor to the owner by the end of July. The same problem is handled differently by different responsible units, such as 5#506. After the owner is damaged due to water leakage for the same reason, the property management company will meet the owner and the responsible unit for an interview, and the two sides will reach a maintenance intention, which means that the business owner has done his duty and safeguarded the interests of the property management company from loss.
4. Strengthen the inspection management, standardize the daily inspection of lobby posts and floors, organize collective floor inspections for many times, and handle problems in time when found. Take photos of the recent unresolved problems and arrange them in writing, hand them over to relevant departments for handling, and then pay a return visit.
5. To solve the problem of raising dogs in residential areas, one is to issue a notice on "Strengthening the Management of Raising Dogs in Residential Areas" and publish a report telephone number; Two, please cooperate with the Democratic Square police station to clean up and rectify the owners who violate the dog-raising regulations, and issue a notice of cleaning up; Third, set up a special elevator, inform and guide pet carriers to take freight elevator, and give elevator instructions to avoid conflicts between people and dogs.
6. In view of some problems existing in the early management, we should attach importance to and strengthen the inspection of the second decoration of apartment owners. Once found, the owner should be required to stop work, and the construction can only be started after the relevant renovation procedures are handled in the property management company according to relevant regulations. At the same time, the safety management department is required to strictly supervise and manage the decoration workers after work and at night according to the company regulations.
Four. B area work preparation
1. Communicate with the sales center of the real estate group to obtain detailed information and floor plan of all owners in Area B, and make preparations for hand-over in advance to improve work efficiency.
2. Think about and prepare the procedures and materials required for the delivery of the house in Area B, improve and perfect the procedures for the delivery of the house in Area A, and avoid repeating the same mistakes. According to the data in Area A, consult the property law and other laws and regulations to sort out and prepare the documents needed in Area B, and ask the group for instructions before printing.
3. Enter the construction site of Area B, understand the progress, make a preliminary inspection of the completed project, and start the preparation for the formal handover, so as to prepare for the smooth handover in June 10.
4. In the second half of the year, carry out the overall handover of Area B, arrange the maintenance projects after handover, and pay a return visit.
5. Filing of handover and check-in information in Area B, key keeping and borrowing management.
Verb (abbreviation of verb) clean management
1, after taking over the management department, immediately make overall arrangements for the work in view of the existing problems.
First, arrange the division of labor, work scope, work standards, work progress, work cycle and frequency of statisticians, and conduct internal selection of the reorganized cleaning class. At present, two trainee monitor have been selected; The apartment implements double shift system, ensuring that the lobby of the apartment will be cleaned before 8: 00 in the morning, leaving the owners with clean and bright visual enjoyment.
The second is to improve and refine the working standards of apartments and commercial streets and strengthen the clean quality; The third is to master the cost plan, analyze it on the basis of the original work, and put forward new ideas of saving money and increasing efficiency; Four, assist the warehouse administrator to store and use cleaning appliances and supplies reasonably, establish a ledger, strictly register warehousing and recipients, and sign by recipients, monitors and managers before leaving the warehouse to control their rational use, and make an inventory at the end of the month to ensure that the accounts are consistent.
2. Daily cleaning management. First, the daily inspection of the current work of the cleaning class is carried out according to the assessment standards, and the problems found are rectified; The second is to organize the squad leader to hold a work arrangement meeting, put forward new requirements for his work, and make a plan and summary afterwards; The third is to hold regular staff meetings, summarize them regularly, implement new standards and requirements in the team and improve the team's mental outlook. After more than a month's adjustment, the cleaning work has been significantly improved in both mental outlook and work quality standards, and has been affirmed and praised by company leaders many times.
3. Cleaning and land reclamation of shops and apartments in Area B. ..
To sum up, although I have made some achievements in the overall work of the customer service department during this period, some work is still going on due to time constraints. My idea is to sort out and straighten out all the unfinished work in the early stage. The later work arrangement is mainly to prepare for Area B, at the same time, formulate and implement the existing rules and regulations of the company and the department, improve the work style of the department, and gradually improve the housing supporting and comprehensive service management of the community on the basis of striving to achieve the economic benefit index. Set an example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity.
Property summary report for the first half of the year II
First, consciously strengthen study and strive to adapt to work. This is my first contact with property management.
I don't know much about the responsibilities and tasks of the integrated administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and solve doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for the job. On the one hand, learn while doing, learn while doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the working state. On the other hand, consult books and colleagues, constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I have never attended a meeting and have never been familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.
Second, focus on their jobs and earnestly perform their duties.
(1) Do financial work patiently and meticulously. Since I took over the financial work of _ _ _ _ _ _ management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly implemented the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For each incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job of monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the month, prepared financial statements regularly, and reconciled them in time according to the company's requirements. There are no omissions or misstatements. The third is to collect service fees in time. Combined with the reality of _ _ _ _ _ _ _ _ _, on the basis of further understanding of the service fee agreement, I carefully distinguish between them and charge them regularly according to the service fee agreed by Hongya Company, the owner and us. 2 _ _ _ _ The annual service fee has been fully received. The fourth is to control the cost reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and actively assist the director of the management office in charge of financial management. Especially in the aspect of recurrent expenditure, we should strictly control procurement, consumption and supervision to prevent extravagance and waste, and at the same time put forward some reasonable suggestions.
(2) actively do a good job in copywriting management. Over the past six months, I have been mainly engaged in office work, and have a good grasp of the copy management of _ _ _ _ _ _. I have mainly done the following two tasks: First, data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. The second is file management. After arriving at the management office, the systematic and standardized classified management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting to classify and file the files, and do a good job in the registration and management of the files in and out of the warehouse.
(3) Do a good job of greening and maintenance seriously and responsibly. The greening work of the community was given to me in June+10, 5438. For me, this is the first time. Due to the lack of professional knowledge and management experience, there is a shortage of greening workers at present. Now it is winter, and the situation of greening work in residential areas is more severe. I have mainly done the following two aspects: First, do a good job in the daily maintenance of community greening. The second is to carefully check and accept the handover.
Three. Main experience and gains
I have worked in _ _ _ _ _ for half a year, completed some work and made some achievements. To sum up, I have the following experiences and gains:
(1) Only by putting yourself in a correct position and trying to get familiar with the basic business can we adapt to the new job as soon as possible.
(2) Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment.
(3) Only by adhering to the principle of implementing the system and carefully managing the financial accounts can we fulfill our financial responsibilities.
(D) Only by establishing a sense of service and strengthening communication and coordination can sharing be put in the first place.
Work hard.
Fourth, there are shortcomings.
Due to lack of work practice and relevant work experience, there are the following shortcomings in the first half of the year:
(1) I don't know enough about the contents of the Property Management Service Fee Agreement, especially about some previous charges;
(2) The cost of dining in the canteen is relatively high, which is easy to grasp macroscopically and difficult to control microscopically;
(3) The greening work situation is grim, and community greening management needs to be strengthened.
Verb (abbreviation for verb) What to do next?
In view of the shortcomings in the work in the first half of 20 _ _ _, in order to do a good job in the second half of the year, the following aspects should be highlighted:
(1) Actively coordinate with Hongya Company and the owner to further straighten out the relationship;
(2) Strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency;
(3) Managing money and accounts, and controlling current account expenditures;
(4) Do everything possible to manage the canteen and handle the relationship between cost and food;
(5) Do a good job in greening and maintenance of residential areas.
I believe I will make continuous progress and do better and better.
Property summary report for the first half of the year 3
Looking back on the work in the past six months, under the care of the leaders at all levels of the group company Songjing Garden Property Co., Ltd., all the staff always do all the work with full enthusiasm, carry forward the spirit of loving their posts and dedication, successfully complete all the work and achieve good results. The work in the past six months is summarized as follows:
I. Customer Service Department:
1, charged work
The focus of work in 20 _ _ _ years is the collection of fees. Song Jing delivered the house 1 174, and has moved in 1 192.
Household, the property fee has been charged 97824 1 yuan, and the charging rate is 100%. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. The service center of the management office patiently, deeply and meticulously completes the work of each owner: coordinating all departments in time to solve the problems existing in the owner's room; Visit the owner frequently, understand the owner's needs and follow up in time, and get the praise and recognition of the owner, thus improving the charge rate.
2. Owner (tenant) satisfaction survey and complaint handling In the first half of this year, the service center of Matsui Property Management Office closely followed up the maintenance work. According to the actual situation, pay a return visit to the owner and record it in the file.
(1) Hold regular working meetings every Tuesday. While summing up the work, actively and fully listen to the voices, opinions, rationalization suggestions or criticisms of grassroots employees.
(2) Conduct team activities irregularly. Organize employees to carry out health care publicity, care for the surrounding environment of the community and other activities to enhance the cohesion and centripetal force of employees.
3. Community activities.
In the first half of the year, the service center of Matsui Property Management Office not only solved the personal problems of the owners in a down-to-earth manner.
In addition to providing good services to the owners, whether to carry out community activities suitable for the owners is also an important factor. A series of community activities were carried out respectively: according to the needs of the majority of elderly owners, we tried our best to arrange venues for them, and provided an entertainment place for the elderly owners outside the restaurant, which was well received by the elderly owners.
Second, the order department.
The main work of the Order Department is to do a good job in public security management and fire control management. First, in terms of public security management, since June 65438+ 10 this year, management has been strengthened, and a number of management schemes have been formulated to control the posting of advertisements in the park and cooperate with relevant departments to relocate all kinds of furniture and other items for the owner's home.
Second, in the traffic management, since June 5438+ 10, we have done a good job in the charge management of vehicles entering and leaving the underground parking lot, and increased the inspection, supervision and registration management of vehicles entering and leaving the underground parking lot in the community.
Thirdly, in terms of fire management, from June 65438 to 10, the company conducted a comprehensive inspection of the fire-fighting equipment in residential buildings, and made a good record of effective fire fighting.
The accident happened.
Three. Environmental Maintenance Department (Greening and Maintenance, Sanitation and Cleanliness)
First, in the greening and maintenance work, in the spring, the flowers and trees in the garden should be carefully maintained, and water should be sprayed regularly, paying attention to the details. According to the actual surrounding terrain and the growth habits of seedlings, some seedling varieties in the garden should be replaced. Moreover, in the maintenance work, fertilization, spraying and even watering are the right medicine.
Second, in the work of sanitation workers, employees should be trained first. Every day, inspectors supervise and track the sanitation situation in the sanitation workers' areas, supervise and correct their unreasonable operations, solve problems in time, and urge them to meet the company's standards and requirements in environmental protection.
Fourth, the work plan for the second half of the year:
1. Carry forward the corporate culture of Wei Yuan property, build a brand of property management, and strive to put Songjing property on the track of formal management.
2. Further improve the internal attendance management system, improve the quality of employees, present a good image of the enterprise, and strive to complete various tasks assigned by superiors. So that the collection of residential property fees has reached a new stage.
Order, the first half of the task target responsibility, the successful completion of the tasks assigned by the company leaders.
3, to carry out staff property management professional knowledge training, enhance staff awareness of property management services.
Property summary report for the first half of the year 4
With the guidance and help of company leaders and the strong cooperation and support of relevant units, the overall work of the property management company achieved certain results in the first half of 20__. For example, the environmental sanitation of the living quarters has been improved, the greening environment of the living quarters has been improved, the normal supply of water and electricity has been ensured, and the service quality has also been greatly improved. The specific work is summarized as follows:
I. Comprehensive management work
1. Take improving service quality and standardizing residential property management as the goal, take people as the purpose, strengthen management, and conscientiously implement the residential property management system.
2. Actively cooperate with the company's water and electricity fee payment management, and complete the collection of water and electricity fees on time and in quantity.
3. Completed the housing allocation of 25 demolished tenants in the second district in an open, fair and reasonable way, actively and properly vacated the old rented houses to ensure the tenants to move in immediately.
Second, the hydropower work
1. The inlet and outlet pipes of the roof water tank in the residential area were cancelled, which improved the water supply quality and reduced the leakage. Continue to improve the hydropower metering device.
2. The commissioning of the high-voltage power distribution device in the second area is completed, and the maintenance of the low-voltage main control switch in the second area is completed.
3. Strengthen the maintenance and overhaul of power supply facilities, make full preparations, and ensure the electricity consumption in the summer peak period of living quarters.
4. At present, the key work is to find the right time to replace the transformer oil and gasket in the distribution room in the first district, and further improve the water metering device in the community.
Third, the safety and cleaning work
1. Standardize the management of vehicles entering the community. According to the actual situation, the regulations prohibiting vehicles from entering Dongmenggang in the first district are formulated, and the vehicle diversion management is implemented in the community to ensure the driving safety in the community.
2. Weeds in residential areas have been completely eliminated, and the sanitary environment in residential areas has been improved.
3. Continue to strictly implement the management system of building decoration waste disposal. It changed the littering phenomenon of construction waste in the original living area and won the extensive cooperation and support of the owners.
4. At present, the key work is to strengthen the vehicle management in the community. Second, continue to do a good job in cleaning up the dead corners and weeds in the community and eliminate the dead corners.
Fourth, the greening work
1. The daily maintenance of living area greening is managed by special personnel.
2. The new green space 1000 square meters in the living area and more than 4,000 hedges have been replanted, which greatly improved the greening environment in the first district.
3. Prune some branches that affect power supply in time to ensure the safety of power supply.
4. The dangerous trees in the living area were investigated and counted.
5. The plants in the green area in the living area were sprayed with pesticides in a large area to eliminate pests and diseases and keep the trees growing well. At present, the key work is to take active measures to ensure the safety of planted turf in summer and prune trees that affect the safety of power supply in time.
The work in the second half of the year will focus on these points: 1. Hydropower engineering; 2. Greening work; 3. Cleaning and security work. In the second half of the year, all members of the company mainly took solving the existing problems as the starting point and the foothold, and continued to work hard to overcome difficulties.
Property summary report for the first half of the year 5
Unconsciously, 2020 has passed halfway. Looking back on the work in the past six months, under the care of the leaders at all levels of the group company, under the guidance of the leaders of the group property corporation, and with the support of the leaders and colleagues of development companies, marketing centers, clubs, etc., all employees have always been motivated by the spirit of "five feet", based on the corporate purpose of the group of "being willing, willing and innovative" and the spirit of hard work, and have successfully completed all the work, and have cooperated with the marketing center for many times to complete public relations and marketing activities, and achieved
In the first half of 2020, facing the general trend of the city's property management, under the guidance and care of superior leaders and the efforts of all employees, we have done all the work with full enthusiasm and achieved certain results in all aspects. The following is a summary of the work in the first half of the year:
_ _ _ _ _ _ Center is the window of our external service, and its service level is much higher than that of the general management office. After the owner moves in, he only needs a phone call, and the _ _ _ service center will provide the owner with 24-hour personalized, zero-interference and all-round services. Since the beginning of this year, according to the service concept of the department, around the core of the department's work, according to the work focus and management objectives of the department's annual work plan, various services, management and training have been carried out. In view of the original shortcomings, training and assessment have been strengthened and gradually improved.
I. Cost Collection Work
The third priority in 2020 is to collect fees. Due to the problems left over from the project, some owners delay or refuse to pay property management fees and some related expenses under various excuses. _ _ _ _ Service Center patiently, deeply and meticulously completes the work of each owner: coordinate all departments in time to solve the problems existing in the owner's room; Visit the owner frequently, understand the owner's needs and follow up in time, and get the praise and recognition of the owner, thus improving the charge rate.
Second, the owner (household) satisfaction survey and complaint handling
In the first half of this year, the service center closely followed up the first-stage engineering problems and the second-stage maintenance work. According to the actual situation, we have made it clear that after the maintenance work is completed, the relevant projects must be accepted by _ _ _ _ service center, engineering service center and construction unit, and the owner can only be notified of the acceptance after passing the inspection, thus reducing the repeated acceptance and complaints of the owner. In order to understand the maintenance situation of each household in the past two years, the _ _ _ service center has classified and counted the maintenance records of each household one by one to facilitate the follow-up work in the future.
III. Acceptance of Delivery Work
The second priority in 2020 is the handover of the second and first Weifang. While continuing to do a good job in the delivery of the second phase, we will check the source of 23 suites that have not been delivered in the first phase, including indoor engineering problems and missing accessories. For engineering problems, notify the construction unit for maintenance; For the missing parts, notify the relevant departments to supplement. What is missing at present is mainly Dege, and a letter has been sent to inform the development company to purchase and supplement as soon as possible.
Fourth, the project repair work
The second phase of repossession is proceeding normally. For some units that have completed the repair work, the owners have been informed to accept the second phase of repossession. At present, 1 13 households have been reclaimed for the second time. Due to the reasons of some construction units or the owner's own problems, the maintenance work of some units lags behind, leading to complaints and claims from the owner. While trying to coordinate the relevant construction units to do the repair work as soon as possible according to the handover standard and the owner's requirements, the headquarters also actively communicated and coordinated with the owner to obtain the owner's understanding. Some owners gave up their claims, while others greatly reduced their claims and achieved good results. Since March this year, the work of the joint team has been restarted, which has played a good role in the negotiation and confirmation of owners' claims in the first and second stages.
Verb (abbreviation of verb) the development of community activities
In the first half of the year, in addition to solving the urgent needs of the owners and providing them with good services, it is also an important factor for the _ _ _ service center to carry out community activities suitable for the owners. A series of community activities with the theme of "Let's get together and enjoy the Year of China" were carried out: the Spring Festival owners' get-together, greeting the Spring Festival and guessing the Lantern Festival; On Children's Day, a "Beautiful and Happy Children's Day" community activity was held. These activities have been positively responded by the majority of owners, and the owners have responded well, which has also increased our confidence in doing community activities well. At the same time, according to the needs of the elderly owners, in the case that the facilities and configuration of the owners' activity room have not been solved, we try our best to arrange training and activity venues for them, and arrange employees to serve as English teachers to take English classes for the elderly owners, which has been well received by the elderly owners.
Problems in intransitive verbs
Looking back on the work in the past six months, it is gratifying that we have carried out all the work actively, seriously and steadily in strict accordance with the company's deployment requirements and achieved certain results. However, while affirming the achievements, we should also face up to the problems existing in the work, which are mainly manifested in:
1. Problems in business development
At present, there is still a mismatch between our existing services and the actual needs of the owners, especially due to heavy maintenance workload, long construction or material preparation time, construction delay, repeated maintenance and other reasons, which have caused complaints and claims from the owners, seriously affecting the further improvement of our service quality.
2. Management issues
From a macro perspective, our strategic planning needs to be further strengthened. At the same time, the control of key management links is not in place, and the feedback and implementation of iso implementation effects need to be further strengthened. From the microscopic point of view, first, the interrelations between departments, property companies and development companies, and construction parties need to be further strengthened; Second, there are institutional defects or lack of supervision between processes, which affects the improvement of work efficiency; Third, there are conflicts between the management systems, work arrangements and processes of various departments;
3. Staff quality awareness issues
Urgent owner service awareness, zero interference service awareness, environmental maintenance awareness, safety awareness, energy saving awareness, cost control awareness, etc. For example, the implementation of the service concept of on-site maintenance by engineers, and the feedback consciousness of public facilities damaged by security patrols. It needs to be further strengthened. There is still a big gap between the overall quality and working ability of employees and the requirements of first-class property management companies, which needs to be further improved.
These problems will be improved in the second half of the year, and the work in the first half will continue.
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