Garbage is discarded at will, vehicles are parked and put in disorder, and mobile vendors come in and out at will ... At present, some old residential areas have no property management at all, and some are poorly managed. Some residents do not pay fees because of the "poor service" of the property, and the property is often perfunctory on the grounds of "making ends meet".

? In the new round of renovation of old residential areas in China, there is a strong voice to fill the shortcomings of property management services and improve the long-term management mechanism, and relevant policies and measures have been introduced in many places.

? Introduce property promotion management and forcibly evict unqualified enterprises

? It is understood that many old communities built in towns before 2111 are public houses for sale, which are managed by property companies affiliated to local state-owned enterprises. Apart from basic services such as cleaning, there is almost no property management. At present, some residential areas have introduced property management companies after completing infrastructure transformation.

? Liu Xiaoying, a resident of the Family Courtyard of Qiaodong District, Xingtai City, Hebei Province, said: "In the past, it was windy and muddy. Now, after the introduction of property management companies, the road surface is flat and clean, and the vehicles are parked neatly; The original overgrown open space was transformed into a parking lot, a fitness Little Square, and security patrols. "

? In addition, through special rectification, some enterprises with poor service quality have been forced to withdraw. "We adjust and withdraw from 21% of property companies with low energy level and poor service by rewarding the excellent and punishing the poor." The person in charge of relevant departments in Hongkou District of Shanghai said. Hongkou District also conducted a questionnaire survey on various property service enterprises and related residential quarters, and formed the satisfaction scores and rankings of 164 property service enterprises, which were graded according to the seven-color evaluation system, namely, gold medal, silver medal, green card, blue card, yellow card, orange card and red card. Property service enterprises that failed to meet the standards could not get the "standard bonus".

? "Now the service attitude of the property company is much better than before." Lu Gorun, secretary of the General Party Branch of Yusi Residential Area in Hongkou District, Shanghai, said that in the past, the main roads of the two residential areas were littered with cars. After scientific transformation, new parking lines were drawn and more than 31 parking spaces were intensively added, which eased the problem of parking difficulties for residents. "After the service level is improved, the industry committees of these two communities have agreed to increase the property fees by 21% to 31%."

? In addition, in view of the phenomenon of "no management" and "out of control" in old residential areas, some local governments have implemented the bottoming. Qixia District, Nanjing has set up property companies in 9 streets of the district, hosting 153 old residential quarters and 59 affordable housing quarters, covering 71% of the total residential quarters in the district.

? How to solve the infinite loop of "poor service without payment, worse service without payment"

? The reporter's investigation found that after the introduction of property in some old residential areas, there are still difficulties in management and operation, such as the low proportion of owners' committees, the difficulty in raising prices and the low collection rate of property fees.

? The reporter found in an interview in Nanjing that the follow-up management of some reformed communities was not in place, and only basic cleaning was realized, and parking, greening and security were unattended. Some insiders told reporters that after the renovation of old residential areas, less than 11% of the market-oriented properties were introduced, and only about 21% of the industry committees have been established. "Without the industry Committee, everyone's opinions are not unified, and no one can be the master."

? With the improvement of property service quality requirements, management costs have increased accordingly, and raising property fees has become a prominent contradiction in some old communities. "Some communities are small, even less than 11,111 square meters. Many residents are dissatisfied with property services and refuse to pay property fees, resulting in property management companies making ends meet and losing money all the year round." The person in charge of a state-owned property management company in Shanghai is in great trouble.

? "Failure to raise property fees will in turn affect the quality of property services and form a vicious circle." Lv Yan, general manager of Fangzhou Property Service Co., Ltd., Hengshui City, Hebei Province, said that many residents in old communities lack the concept of service payment, which makes property management in some communities unsustainable.

? "Renovating the community and post-maintenance will definitely increase the cost, and where the money comes from is a difficult problem." The relevant person in charge of Longhu Smart Service Company said.

? Exploration in various places: packaging and merger, residents' autonomy and government "backing"

? In order to solve the problem of property management in old residential areas, some property management models in old residential areas have been explored according to local conditions.

? -Consolidation to realize centralized management of "big property". In view of the problem that the old residential area is not large-scale and the property management company is unwilling to take over, Xingtai, Hebei Province "breaks up the old residential area into parts" and "packages" a number of adjacent old residential areas that are unmanned, unmanned and unattended to the property management company, so as to realize the sharing of resources in cleaning, order maintenance and maintenance.

? -Building a platform for residents' autonomy. In the interview, the reporter found that some grass-roots governments in towns and villages have promoted residents' autonomy to formulate property management plans by building community governance platforms. For example, Chengdu will set up a community autonomous organization, such as establishing a joint community meeting, as a prerequisite for starting the renovation of old communities, so that residents can fully negotiate and form a consensus on the community management model and property management company.

? -the government "bottomed out." Tong Longsheng, deputy director of the Nanjing Property Office, said that due to the current imperfect market development and imperfect national policies, the management problems of some old communities are difficult to solve only through the market, and the government still needs to "support the bottom" for the time being. Li Xiudong, chief of the Property Section of the Housing and Construction Bureau of Qixia District, Nanjing, said that after the public welfare property company offered the funds, the property fee of the old community and the affordable housing community was 1.4 yuan per square meter per month, while that of other communities was generally around 1.9 yuan per square meter.

? In order to encourage old residential quarters to introduce property management services, Shijiazhuang implemented financial subsidies for newly introduced property management in old residential quarters in the main city. In the first year, it subsidized 1.3 yuan/square meter, 1.2 yuan/square meter in the second year, 1.1 yuan/square meter in the third year, and quit after three years.

? Many interviewed property companies and some street leaders believe that the renovation and maintenance of old residential areas need to invest a lot of money. In the short term, the government can provide some special subsidies. However, in the long run, residents need to raise their awareness of the value of property services, reasonably raise property fees through legal, open and residents' consultation, and urge property companies to improve their service levels to make residents' lives more convenient and comfortable.