a hotel manager refers to a hotel management talent with modern hotel management quality, a brand-new concept of modern hotel management and rich practical experience. In addition to their own professionalism, hotel managers should also have the comprehensive ability of hotel management, including hotel room management, catering management, recreation management, marketing, economic budget, cost control, corporate culture and so on.

Grade qualification

National hotel managers mainly include senior hotel managers, hotel managers and assistant hotel managers, which are aimed at senior hotel managers, department managers and supervisors.

1. CVEQC certification holders have passed the training and corresponding examinations organized by China Vocational Education Qualification Certification Guidance Center, and have corresponding professional skills and knowledge.

2. CVEQC certificate can be used as training certification for pre-job training, on-the-job training, improvement training and continuing education of workers; It is also a voucher for workers to "train first, then get employed, train first, then take up their posts".

3. CVEQC certificate is a professional skill certificate issued by China Vocational Education Qualification Certification Guidance Center. It is marked with the serial number of the certificate, the certificate number, the ID number of the trainer and the certificate holder, and stamped with the special seal of the National Vocational Education Management Committee and the China Vocational Education Qualification Certification Guidance Center.

4. The certificate proves that the participants in the training and the certificate holders have systematically received job skills training, and the certificate is valid nationwide.

examination subjects

professional ethics, hotel management foundation, hotel catering management, hotel recreation management, summary of new hotel star rating standards, hotel service quality and safety management, hotel marketing and tourist organization, hotel human resource management, hotel financial management and control, hotel culture construction and hotel development, modern hotel room management and control, successful case analysis of hotel management, and relevant laws and regulations.

5 exam questions

This vocational exam is divided into two parts: theoretical knowledge and skill operation exam. Theoretical knowledge test adopts closed-book written test; The skill operation test is temporarily completed by a closed-book written test. The two-part examination adopts a hundred-point system, and both of them reach 61 and pass the comprehensive evaluation as required. Plus 31 minutes of professional ethics assessment.

6 Syllabus

Assistant Hotel Manager: room reservation management, reception management at the hotel reception desk, front office service and concierge management, room marketing management, hotel guest service management, hotel grass-roots management functions, hotel grass-roots training and guidance, and human resources management at the supervisory level.

Hotel manager: role orientation, responsibilities and quality requirements of middle-level managers, daily management, quality management, marketing management, financial management, front office management and room management of middle-level managers.

senior hotel manager: China hotel industry and world hotel group, hotel planning and organization management, hotel human resources management, hotel operation guarantee management, hotel information management, hotel corporate culture construction, world theme hotels and hotel revenue management.