Model essay on summary of catering supervisor

It's the end of one year again, and it's time for all units to be busy with year-end summary. The following is a summary essay on the work of catering supervisors compiled by me for everyone. Welcome to read it.

summary of catering supervisor's work Fan Wenyi

21XX is about to pass. During this year, under the correct leadership of the leader and with the active support and great help of my colleagues, I have been strict with myself and completed my job well according to the requirements of the hotel, not only successfully completing the work task, but also being praised and affirmed by the guests and colleagues. Through more than half a year's study and exploration, my work style has changed greatly and my work quality has been improved.

1. My job responsibilities mainly include:

1. Set an example, have a strong sense of responsibility and dare to manage.

2. command and arrange manpower reasonably, and manage the work shifts of staff in this restaurant.

3. Check the attendance of staff in this restaurant, whether the preparations are qualified and ready, check and register the waiter's work and discipline on that day, and report to the leader in time.

4. Deal with the problems in service and guest complaints, and report to the leader.

conduct business training for subordinate employees, and constantly improve their professional knowledge and service skills.

5. Do a good job in keeping the goods of the team and the hygiene of the restaurant

6. Keep an eye on the guests' movements at any time, and supervise the employees to treat guests actively, enthusiastically and politely.

7. Ask the waiter to be familiar with the characteristics of dishes and be good at selling dishes and drinks.

8. Be responsible for keeping a work diary and completing the handover procedures.

21XX is a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year and do my work well in the new year. In the past year, with the care of leaders and the enthusiastic help of colleagues, we have made some achievements in our work through our unremitting efforts, but there are also many shortcomings. Looking back on the past year, there may be lost, sad, successful and happy, but that doesn't matter, it's the past, and what we should strive for is the future.

in 21XX, the first day I joined the company, the company leaders repeatedly emphasized the health problem, so the health problem has always been the top priority of our usual work. Therefore, the first item in my daily work arrangement, I emphasize the health problem. We always complete all the work arranged by the leaders to the letter. Of course, we also report the requirements and hopes of the staff to the superior leaders in time. I think only when the waiter faces the customer with physical and mental joy can the customer feel really at home.

Second, there are some problems in this restaurant in the year of 21XX:

1. Some employees are not polite and courteous, and gfd is not in place.

2. Sometimes the relevant standards are not followed.

3. Because some logistics personnel have abnormal thoughts and can't communicate with each other, the supervision is not in place.

3. Work plan for 21XX

1. Strive to improve their learning ability, enhance their business knowledge and professional skills, learn management experience and the ability to handle customer complaints from leaders and seniors.

2. Lead other employees together while improving themselves. They can be involved in a wider range, from product knowledge to some daily customer complaints, and they can be taught how to solve them. When appropriate, they can also do some incentive training.

3. Communication is very important. Do a good job in ideological work with employees in time and carefully observe their ideological trends, so as to grasp their thoughts and opinions in time, make records and give feedback.

4, that is, we must treat customers as friends, think about what friends think, and be anxious about what friends are anxious about. Smiling is from the heart. Only when we really treat them as friends can we truly serve them with a smile. Only in this way can the service be in place and the performance will naturally improve. This is why I need to study hard together.

5. Complete all other affairs arranged by superior leaders.

IV. Summary

In 21XX years, I will spare no effort to lead my colleagues to make persistent efforts to improve our service quality, improve our service standards and comprehensively improve the company's benefits. Create a new situation in service work.

In a word, 21XX year takes today as a starting point, a new goal and a new challenge, and continues to work hard, study hard and sum up diligently in the new year. Summary of catering supervisor's work Fan Wener

At present, the catering industry environment is quite severe. How to do a good job? Under the correct leadership of the hotel, the catering department has fully implemented the hotel management contract scheme, focused on economic construction, strengthened management, and made it consistent from top to bottom, so that the catering department has made steady progress and achieved good economic and social benefits in the case of sluggish catering industry and heavy contracting tasks. The main work is summarized as follows:

1. Completion of various economic indicators:

The annual operating income was _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The comprehensive gross profit margin is _ _ _ _ _ _ _%, which is _ _ _ _ _ _% higher (or lower) than last year's _ _ _ _ _ _%, and the operating expenses are _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

second, the main tasks completed this year:

(1) to implement the hotel management contract scheme, improve the incentive distribution system and mobilize the enthusiasm of employees. ? This year, the food and beverage department assigned 38xxxx yuan to the hotel, which was 6xxxx yuan higher than last year's 32xxxx yuan, with an increase rate of 1xxxx. In order to accomplish the task better, the leaders of the Food and Beverage Department have worked out the internal management plan and the benefit wage distribution plan, and broken down the economic indicators into various sub-departments according to the differences in departments, posts, technologies, skills and labor intensity, and approved the turnover, output, expenses and gross profit margin of each sub-department, accounting monthly, over-commission, energy saving and bonus, which fully embodies the principle of linking tasks with benefit wages, enabling them to give full play to their respective advantages and think about ways. This year, the per capita monthly income is _ _ _ _ _ yuan, which is _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

(2) do a good job in standardized management. Strengthen coordination and improve comprehensive reception capacity.

1. Improve the management organization. The quality management team composed of the leaders of the Food and Beverage Department and the managers of different departments fully played its role throughout the year. The team not only divided the work, but also cooperated. The management system was implemented from top to bottom, and the first level was responsible for the first level. The management benefits were rewarded and punished, which improved the overall quality of the leaders and made the management work go smoothly.

2. improve the meeting system of the food and beverage department. The meeting includes year-end summary meeting, quarterly summary meeting, monthly business analysis meeting, weekly regular meeting, daily review meeting, after-work meeting, financial supervision and inspection meeting, health and safety inspection report meeting, etc. Due to the improvement of the system, the quality of the meeting has been improved and the instructions of superiors have been implemented in time.

3. Establish the supervision system of product estimation and supply. In order to estimate the varieties to the maximum extent, and coordinate the various departments to do a good job in product supply, we will check the estimated situation of product supply in the morning, afternoon and evening every day, set up a special book record for the varieties estimated in the local market, and at the same time go to the relevant departments to verify and verify, and ask the management personnel to sign, so as to distinguish the responsibilities. After the establishment of the system, the phenomenon of estimating five or six dishes per city has become history, and now the supply of products has been normalized.

4. Strengthen coordination. The hotel has a fine division of labor and many links. The completion of a job depends on the coordination and cooperation between departments. It is repeatedly emphasized at the weekly regular meeting that departments should not blame each other and shirk their responsibilities when problems arise. They should dare to admit their mistakes, find out each other's advantages and do a good job of coordination. This year, some disjointed and uncoordinated phenomena that existed in the past have been greatly reduced.

(3) explore business, develop income-increasing channels and expand operating income.

This year, when the catering industry is depressed and business is difficult to do, the leaders of the catering department often conduct market research, do business analysis, keep exploring, boldly try again, make wise decisions and follow their own business path.

first, six business projects will be opened throughout the year: buffet Chinese food, buffet hot pot, seafood whatever you want, friendship nightclub, Millennium turtle hot pot city and restaurant chain (in preparation).

second, carry out joint venture activities, and the catering department cooperates with the housekeeping department, sauna center and tea house to promote business; Guests can enjoy a 15% discount if they spend with their accommodation cards. The sauna center delivers food and provides delicious tea to the tea house.

Third, the promotion activities are held eight times throughout the year, and the California perch is rewarded with a profit of one yuan each, and the VIP room is free of minimum consumption, and the special dishes are beneficial to the eaters, each with 1xxxx. Quality service month activities, courtesy month activities, promotion and prize-winning activities, etc.

fourthly, the sales department and the production department regularly launch new dishes and order 18 items every month according to the needs of market consumption. Throughout the year, new dishes such as Millennium old turtle soup were launched ***21xxxx, which expanded the operating income by 1 million xxxx yuan. Through a series of business activities, the hotel improved its popularity and achieved good economic and social benefits.

(4) Public relations with all staff to win more repeat customers.

the leaders of the food and beverage department regard public relations as an important task, and they often instill public relations awareness and knowledge at conferences and meetings. When the sales department is busy, it enriches the floor to communicate with customers and order food, and solicit their valuable opinions in different forms. On holidays, call relatives and give them gifts such as Mid-Autumn moon cakes, calendars and New Year cards. Through everyone's efforts, the overall public relations level of the catering department has improved this year, and the number of repeat customers has increased compared with previous years. (5) Enhance employees' awareness of benefits, strengthen cost control and save expenses.

leaders of the food and beverage department often emphasize the importance of cost control and cost saving, enhance employees' awareness of benefits, and ask employees to take action. At the same time, improve the relevant systems, clarify responsibilities and strengthen control according to the * system. Throughout the year, the Regulations on Expenses, the System of Receiving, Paying and Storing Raw Materials, the System of Blocking Loopholes, the System of Rational Use of Raw Materials, the System of Collecting Office Supplies, the System of Purchasing Articles, the System of Financial Audit and Inspection, and the System of Managing Cashiers were improved. This year, all employees have developed a good habit of saving, opening and closing the water switch, oil switch, gas switch and electric switch reasonably, and stopping the waste in time when it is found. In addition, the leaders of the food and beverage department and the manager of the supply department regularly conduct market surveys to grasp the market price dynamics and adjust the purchase price of raw materials in time. In October, the Millennium old turtle soup was originally purchased as a complete set of semi-finished products. In order to reduce the cost, it was changed into turtle and cooked by itself. It took nearly two months to save more than 31 thousand yuan.

(6) do a good job in political and ideological work and promote the improvement of economic benefits.

the food and beverage department gives full play to the role of party organizations and trade unions, cares about employees, stimulates emotions and enhances cohesion.

1. Organize employees to participate in the' 97 Yangcheng Excellent Chef and Waiter Technical Competition, and participate in hotel track and field games, calligraphy competitions, skill competitions, chess competitions, table tennis competitions, etc. Participate in the hotel's donation activities to help the poor, learn the "three-character classics" activities, and learn 51 English sentences. In all competitions, we have achieved good results, including winning six gold medals and three silver medals in the track and field meeting of the hotel.

2. Throughout the year, our department held cultural activities such as skills and knowledge contest, dance, karaoke and so on, spring outing xxxx, going out to visit and study 1xxxx, various forums xxxx, women's clubs xxxx, home visits xxxx, and visiting patients 2xxxxx.

through various activities, employees have formed a strong collective that loves hotels, unites and works hard. The employees have good ideology and morality, and the deeds of finding money all year round are xxxx. The staff is stable and the turnover is small. The average monthly turnover this year is about xxxx.

(7) Improve the employment system and training system to improve the quality of employees.

1. Strict labor and employment system, the catering department recruits new employees. Those who meet the requirements will be selected on the basis of merit, and those who do not meet the requirements will be rejected, so as to ensure the quality of recruitment. At the same time, the superior leaders went deep into the staff, tapped talents, and constantly enriched the team. Through repeated inspections, Minister xxxx and foreman xxxx were promoted throughout the year. For employees who violate the hotel regulations, education should be given priority, and those who refuse to change after repeated education will be punished and dismissed, and employees will be punished by 1xxxx throughout the year. Due to the strictness of labor and employment, the quality of employees is high and the efficiency is greatly improved.

(8) Pay attention to food hygiene and do a good job in safety and fire prevention.

1. Pay attention to food hygiene, improve the post responsibility system of food hygiene, set up a health inspection team, define the health responsible persons in each department, formulate the system of daily inspection, weekly appraisal and monthly summary, and carry out the mobile red flag competition, reward the sub-departments with good hygiene, and punish the sub-departments with poor hygiene accordingly. Thanks to the efforts of all the staff, no poisoning accident caused by food deterioration was found throughout the year, and it successfully passed the annual review and national inspection of star-rated hotels by provincial and municipal tourism bureaus.

2. Pay special attention to the safety and fire prevention work, set up a leading group for safety and fire prevention, implement the person in charge of safety and fire prevention in each department, conscientiously implement the policy of safety first and prevention first, formulate a safety and fire prevention system, improve safety and fire prevention measures, equip each floor with gas masks, organize employees to watch fire prevention videos, and conduct practical training on fire prevention equipment. The production department regularly cleans the oil fume pipeline and does a good job in the maintenance of various equipment. The local jelly department regularly checks the integrity of gas stoves, and through effective measures, it ensures the normal development of all the work of the catering department and the safety of property. There has been no fire accident this year.

(9) according to the star standard, improve the hardware supporting facilities, beautify the environment, stabilize the tourists and improve the business atmosphere.

the total investment in facilities increased by 31xxxx million yuan in the whole year, mainly including: the renovation of the East Hall on the second floor, the renovation of the South and North Halls on the second floor, the renovation of the corridors and toilets on the fifth floor, the opening of the Friendship Nightclub, the purchase of equipment for the Millennium Old Turtle Hot Pot City, etc. Due to the perfect service facilities, many repeat customers have been attracted.

Third, the existing problems:

1. Sometimes the quality of products is not stable enough, and serving is slow.

2. The service quality of the hall is not high enough.

3. the anti-theft work is still poor, and there is a phenomenon of theft.

4. Ideas for next year:

1. Improve the quality of products and create ten signature dishes.

2. grab