The college entrance examination of hotel management professional skills in secondary vocational schools in Hubei Province mainly examines the following contents:

1. Etiquette reception services in safe passages such as revolving doors and elevators;

2. Concierge services in the front office, such as receiving guests, saluting, guiding and storing articles;

3. Process and skills of room reservation service;

4. The process and skills of room welcoming service;

5. Methods and skills of handling guest complaints.