Summary of the work of the reception office

Summary of the work of the reception office, many enterprises will require employees to write a summary of their work regularly, mainly to summarize the problems they encountered during this period and their own solutions, so as to facilitate their superiors to understand the work. Let me give you a brief summary of the work of the reception office. Summary of the work of the reception office 1

In recent years, the reception office of the xx municipal government has closely focused on the central work of the municipal party committee and the municipal government, and in accordance with the idea that "reception is also a productive force", with the goal of improving the reception service level, it has consciously enhanced its sense of responsibility, given full play to the reception "carrier" function, effectively promoted its own work to a higher level, and better fulfilled the reception department. The main work is as follows.

1, strictly grasp the four principles. In view of the characteristics of reception work, such as "stakes, extensive contacts and no details", we strive to adhere to principles and be targeted.

first, adhere to the principle of serving economic construction and the work of government agencies. Serving economic construction is the primary function of reception work. We renew our ideas, jump out of the narrow and closed circle of "small reception", improve our working methods around the major economic activities of the municipal party committee and the municipal government, firmly grasp the initiative of reception work, and strive to create a new pattern of "big reception". In recent years, the foundation laying ceremony of xx District and the first xx Festival have been successfully completed, and the inspection and inspection activities of the leaders of the central and provincial governments and the reception of foreign affairs exchanges between officials and businessmen from Russia, Japan and South Korea < P > Second, the principle of warm and thoughtful and excellent service has been adhered to. At work, we strive to achieve high standards, strict requirements, careful thinking, meticulous and thoughtful, and enthusiastically serve our guests. In the past four years, we have conducted many batches of on-the-job training for the waiters in the main reception points, which has improved the service quality and level and has been widely praised by the guests.

Third, adhere to the principle of seeking truth from facts and adapting to local conditions. According to the actual situation of our city, we should pay attention to excavating national and local characteristics, do what we can and receive them carefully. Such as fruit, highlighting the specialty of xx, such as apple pear and K9; Souvenirs, highlighting the "Babaoshan treasures" and fungus blocks; Catering, highlighting xx fish, xx crab, etc. Flavor, combining the characteristics of Korea, Russia and other nationalities and foreign countries, not only embodies the characteristics of xx, but also promotes the specialty of xx. Fourth, adhere to the principles of convenience, pragmatism, diligence and thrift. On the premise of ensuring the necessary working and living conditions of the guests, we should proceed from reality, do not put on airs, do not talk about ostentation and extravagance, and strictly follow the requirements, which not only ensures the successful completion of the reception work, but also saves the reception expenses and reduces the financial pressure.

2. focus on five links. We focus on all aspects of daily service and strive to be "comprehensive, meticulous, considerate and thoughtful".

first, do a good job in the welcoming service. Welcome is the starting point of reception, and delivery is the end point of reception. We start with a good reception, understand the situation in detail and make careful arrangements, so as to be warm and simple, start well and finish well, so that guests will come happily and leave satisfied.

do a good job in food service. "Food is the most important thing for the people, and food is the first thing for the guests". In terms of food service, we highlight local flavor and national characteristics, carefully arrange diet dishes and properly arrange banquets. Such as setting up reception points in xx and other places, so that guests can taste the specialty and special flavor of xx. Last August, the third on-site reception meeting was held in xx, and the deputy secretary of the provincial party committee who attended the meeting fully recognized and praised xx's work. He thought that the reception work in our city was meticulous and thoughtful, the service was warm, and the catering was unique, which made the leaders and guests feel at home, leaving a deep impression.

the third is to do a good job in accommodation services. Hotels with good sanitation, facilities and high service quality, such as Jing xx, are designated reception points. According to the different requirements and characteristics of guests, reasonable accommodation places are arranged to create a comfortable accommodation environment.

Fourth, do a good job in driving service. Coordinate with relevant departments in time, arrange and transfer vehicles reasonably, and ensure punctuality, smoothness and safety.

fifth, do a good job in security services. Highlight the three keys of confidentiality, fire control and public security, and pay attention to eliminating all unsafe factors to ensure the safety of guests, their belongings and information.

3. Strengthen the implementation of the three guarantee measures. We regard the reception work as an effective means to serve the economic construction and the operation of government organs, establish the idea of living a tight life, pay attention to the scale and master the standards.

first, control the total amount and strictly follow the process. The reception of guests by the five major teams in the city should be arranged by the reception office. The procedure is that the five teams' offices issue a reception notice, and the municipal reception office seals it and determines the reception place and reception standard. Anti-process reception will not be reimbursed. Special circumstances must be approved by the reception office in advance.

second, fixed-point reception and strict standards. In order to facilitate management, the municipal reception office determines the fixed reception point through comparison and identification. The reception of the five major teams in the city must be carried out in accordance with the reception place and reception standard specified by the reception office, and the reception place shall not be changed at will or the reception standard shall be raised, so as to make the banquet warm but not extravagant, elegant but not extravagant, exquisite but not shabby.

Third, regular notification and strict supervision. On the basis of strict control, the municipal reception office will report the reception situation once every quarter, and put forward the existing problems and solutions in time. The municipal reception office often communicates with the offices of the five major teams, establishes a standardized and coordinated working relationship, and * * * does a good job in reception. Due to the strict implementation of these measures, in recent years, our reception level has increased year by year, the reception volume has increased year by year, but the reception expenses have not increased.

In recent years, although the reception work in our city has made some achievements, there are still some deep-seated problems that have not been solved. In the future, we will further improve the reception methods and methods, strive to improve the reception level, and make due contributions to promoting the economic and social development of xx. Summary of the work of the reception office 2

Since I came to the reception office in October of 21xx, I have started to contact a new job. Although we usually have to greet and send, it is different from official reception after all. The reception work of the party and government departments is not a general reception service, but has strong political principles and discipline.

Reception is a kind of entertainment and communication activity, a product of human social communication and communication practice, and a cultural phenomenon in essence. "Being a receptionist is also a culture" has become a kind of knowledge of our current receptionists. Constantly strengthening the construction of reception culture, highlighting local characteristics and highlighting reception culture and cultural innovation are inexhaustible resources to improve reception level.

In the reception work, different cultural aspects are designed for the arrangement of food, accommodation and entertainment, such as food culture, architecture culture, landscape culture, religious culture, folk culture, art culture and so on. Therefore, the arrangement of food, shelter and transportation for guests is not only an activity and process to provide necessary material conditions for guests to work and live in the reception area, but also an activity and process to consciously perform cultural deduction and image display for guests. Through the careful arrangement of the local cultural characteristics and charm of the guests' food, accommodation and transportation, the guests can feel and experience the diversity of life culture in a living environment, and feel novelty and happiness in this cultural diversity.

over the past year, we have successfully held the second event of attracting investment and displaying the county image in Xinzhou city, the Association of Fellow Villagers who are now merging in Taiyuan International Trade Building and the Forum of Fellow Villagers in Beijing Overseas Chinese Building. And successfully received the investigation and research team led by the main provincial leaders. At the beginning of this year, the centenary activities were held, as well as various inspections and activities, and so on. The work of our reception office has been recognized by everyone, especially the warm praise from the guests. Everyone is happy to come and go home, and the effect is very good. Summary of the work of the reception office 3

Time flies, and a new year is ushered in unconsciously. In the coming XX years, with the care and help of company leaders and colleagues, I have successfully completed the corresponding work, and now I will make a summary of the work in XX years. I have used this sentence since I joined the company, and every year is another time:

Reception at the front desk

From October to July every year, I was engaged in reception at the front desk, and the receptionist was the first person to show the company's image. At work, I took up my post in strict accordance with the company's requirements, treated every visiting customer warmly and pointed it to the relevant office, which provided convenience for the leaders and customers. Over the past year, * * * has received about 1111 users.

Meeting reception

1. External meeting reception

Participated in receiving large-scale meetings such as Shandong Unicom's provincial financial meeting, operation and maintenance department working meeting, manpower monitoring training meeting, G network business department working meeting in the whole province, and business analysis meeting held by Linyi Branch and Heze Branch. In this kind of external meeting, the venue was arranged in strict accordance with the high standards of meeting requirements, and hotel-related matters were actively coordinated, and services were provided during the meeting.

2. Internal meeting management

Arrange the meeting rooms reasonably according to the needs of each department to avoid meeting conflicts, and pay attention to the relevant registration, sanitary maintenance of the meeting rooms, after-care inspection of public goods, etc., so as to provide better services for the staff of this department. Over the past year, * * * has arranged more than 511 internal meetings.

3. Video conference management

When a headquarters or provincial video conference is held, according to the notification requirements, the video system is turned on on time half an hour in advance to ensure that the conference is connected on time, and there is no case of conference delay this year; When holding a meeting with counties and districts, make an appointment in advance and call all terminals to ensure that each county and district can attend the meeting normally.

summary of meeting reception for expense reimbursement and contract entry.

in this respect, in strict accordance with the company's requirements, the reimbursement documents will be collected on Monday, signed by the leaders on Tuesday, then entered into the erp system, and the registration work will be done well. Over the past year, more than 1111 reimbursement documents have been entered. More than 21 contracts were entered.

general affairs work

in July, due to the change of department personnel, I was transferred to the office, engaged in public security inquiry, signing for external documents, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

by the end of 11, * * * had received about 311 inquiries from the public security bureau, and handled them with enthusiasm and in strict accordance with company regulations. Send and receive about 91 foreign documents, so as to upload and issue them in time without delay or delay. 21 pieces of information were submitted, and 2 issues of China Unicom were compiled.

do a good job of registering and warehousing small fixed assets such as notebooks and desktops, contact the maintenance outlets in time, carry out computer maintenance and repair, strengthen communication with them, and request to provide us with backup computers to avoid delaying normal work.

Other work

While completing my own work, I earnestly completed the random work assigned by the leaders, actively participated in various activities organized by the company, and assisted leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honesty speech; Shandong Unicom won the third prize in the Integrity Speech Competition, and is currently actively preparing for the program summary, selection and performance of the XX annual cultural performance.

Shortcomings in work

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Work plan

1. Strengthen self-study, combine with the reality of the General Department, consider the details, closely follow the leaders' intentions, coordinate the internal and external relations, and solve problems for the leaders.

2. actively learn from the reception experience of other units, hotels and other conferences, improve the reception level and enhance the company image.

3. Do a good job in trade union work, launch meaningful activities, strengthen communication and exchange, and continue trade union activities in send warm.

4. Strengthen the management of canteens, conduct market research, increase the cost control, and create a warm, comfortable and low-cost dining environment.

21xx, which is full of challenges and opportunities, is coming soon. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and make my modest contribution to the development and growth of the company.