The main duties of the hotel reservation clerk are as follows:
Record the guest's reservation requirements and complete the change and cancellation of daily reservation;
Check the daily room status;
Follow up the special reservation requirements of guests;
When there is no room available, apologize to the reserved guests and suggest that the guests make a waiting list;
Accept the guest's telephone or fax reservation and reply for confirmation, check the email and reply;
Complete and submit the forecast report within the specified time;
Check online booking regularly at least twice a day;
Submit a detailed report on canceling the appointment (abandoning the scheduled guest tracking) every day;
For those who are expected to arrive the next day and have special requirements to send apples or flowers, check the list of fruit baskets;
Update the information whiteboard of the department;
Draft the reservation reply fax;
Confirm the customer's reservation requirements;
Complete other work arranged by the department head.
Extended data
Room service center is an important position in the hotel room service department, which mainly solves various problems for hotel guests by telephone. Its work is small and tedious, and it runs 24 hours like the cashier and the front desk. At present, most hotels have room service centers, which can save a lot of staff (generally 4-5, depending on the hotel scale, especially small and medium-sized hotels). Large hotels usually have a registration desk or a registration desk together with a room service center.
reference data
Room Service Center Clerk-Baidu Encyclopedia
Hotel reservation function? If possible, please use accurate and common language to express it.
To put it simply, the responsibilities of the hotel reservation department are as follows:
According to the requirements of the guests, provide them with rooms corresponding to their needs, provide 24-hour reservation service for the guests, handle the reservation requirements of the guests in time, record and save the reservation materials in time, and make preparations before the guests arrive.
Accusations from the reservation manager:
1. Be fully responsible for the management of the reservation department.
2. Supervise the daily work of the booking clerk to ensure that all booking materials are correctly input into the computer.
3. Fully grasp the room distribution of the whole hotel.
4. Supervise and check whether employees' gfd meets hotel standards.
5. Responsible for the personnel arrangement of each shift in this department.
6. Be responsible for controlling the cost of this department at a reasonable level.
7. Be responsible for conveying the relevant information of the hotel to each employee.
8. Be responsible for the intact and normal use of all equipment and facilities in the reservation department.
9. Make an eight-day rolling room occupancy rate forecast every day.
10. Check the shifts left by the middle shift on the previous day every day and arrange to deal with the remaining problems.
1 1. Check the reservation of VIP guests who arrive at the store the next day.
12. Be responsible for reporting room rental to the department at any time.
13. make suggestions to the department on room sales.
14. Do a good job of room control.
15. Handling complaints.
16. Complete other tasks assigned by superiors.
What is the responsibility of the reservation clerk in the hotel sales department?
Booker's job responsibilities
One,
Answer the phone with a kind attitude, appropriate language, gentle tone and patience.
People's questions, make an appointment to introduce;
Second,
When you see a guest at the reservation desk, you should stand up and say hello, be warm and generous, and use polite language.
Appearance language, and pour polite tea for guests, accept guest reservations and make registration,
Communicate to relevant personnel;
Third,
Ensure that the work area is clean and tidy, and no one is allowed to pile up items on the reservation desk.
Irrelevant articles and personal articles;
Fourth,
Prevent any irrelevant personnel from entering the reservation desk and using any articles at the reservation desk.
And look at the reservation;
Five,
Do a good job in the appointment registration and performance supervision of marketing and service personnel in our store. It is forbidden.
Engaging in malpractices for personal gain;
Six,
Special provisions: Bookers must make reservation registration in strict accordance with the requirements, and are not allowed.
Any irrelevant person divulges customer information;
Seven,
During the duty, it is forbidden for the recorder to leave the post without authorization;
Eight,
In addition to the above provisions, the rest refer to the duties of welcoming guests.