with the rapid development of hotel industry, the pertinence and flexibility of personalized service has become a trend. Personalized service is to meet the reasonable individual needs of different guests, such as business customers' demand for the Internet and travelers' desire to taste local food. The guests of the hotel come from all corners of the country, and everyone has their own living habits and preferences. They can provide instant, flexible and considerate services, which are more competitive than the standardized services of the hotel in the past. Personalized service with advanced consciousness is increasingly favored by guests.

embroider the guest's name on the pajamas of the guests who have been here for more than 11 times for special use; Stamp the envelopes and stationery of the guest room with the guest's name; Providing infant care services for families with children; Set up non-smoking floors; Provide guests with different soft and hard pillows; Adjust the temperature of the air conditioner according to the guest's requirements for room temperature, etc. These practices are the concrete manifestations of personalized service.

The personalized service of the hotel is a service concept and form evolved with the standardized service, and it is a service provided to cater to different individual needs. Personalized service is the pursuit of modern hotels. With the increasing diversity of guests' needs, hotels need to provide more creative personalized services, so as to truly provide more perfect services for guests.