The work of hotel management is very extensive, mainly including the following aspects:

1. Customer service management: This is one of the most basic and important tasks of the hotel. Customer service management involves front desk reception, room service, catering service, etc. It is necessary to ensure that guests get high-quality service and satisfactory experience during their stay in the hotel.

2. Hotel operation and management: This involves the daily operation of the hotel, room maintenance, cleanliness and hygiene, safety precautions and other aspects. Hotels need to be kept in good condition to ensure smooth operation.

3. financial management: this includes budgeting, cost control and financial statement analysis. Financial management is the key to ensure the stability of hotel economic benefits.

4. Human resource management: This includes employee recruitment, training and development. Human resource management can help ensure that employees can reasonably allocate and display their abilities in hotels, and enhance their loyalty and sense of belonging to enterprises.

5. sales and marketing: this involves how to attract more customers through various channels, build brand image in the market, increase sales or increase room occupancy rate.

in short, for a hotel manager, it is necessary to understand and master the above knowledge and integrate them to achieve the overall goal of hotel operation.