Nowadays, tourists pay more and more attention to individual will, and the demand for hotel services tends to be personalized and diversified, which requires hotels to actively provide diversified and personalized services while vigorously promoting standardized services, which is particularly important for hotels with higher grades (1) Extraordinary services. The so-called extraordinary service is to provide exceptional services to meet guests' accidental, individual and special needs in a way beyond the routine. This kind of service can generally exceed guests' expectations and give them an unexpected surprise, which is the easiest to leave a good influence on guests and win their favor in the hotel. (2) Overall service and supplementary service. Hotel service is a whole, and the bad service behavior of any department, link or service personnel will affect the overall quality of hotel service. In the process of service, it is often inevitable that there will be service omissions, resulting in poor, improper or incomplete service. Service personnel should have a strong sense of replacement, attach importance to service recovery, and make up for the lack of service in time (3) Smile service. Smile is a special emotional language. It is undoubtedly beneficial to greatly improve service attitude and service quality to greet guests with a smiling face and reflect it in the whole process of reception service. (4) Small service. When guests go to the hotel for consumption, they seek not only all kinds of materials and products, but more importantly, they hope to enjoy a relaxed atmosphere, pleasant memories and considerate care. This requires hotel staff to consider problems from the perspective of guests and provide targeted and subtle services according to their different needs (5) Advance service. Service personnel are good at worrying about what the guests are anxious about, thinking about what the guests think, and often meet the needs of the guests before they ask for it. It is precisely because of its advanced nature that it can bring more intense joy to the guests and even make them unforgettable for life. (6) Flexible service. First-class service should deal with all kinds of unexpected situations creatively and flexibly on the basis of standardization (7) Emotional service. Emotional service is the soul of hotel service in China. Only when hotel employees put their feelings into the service of "one move, one style, one person, one thing", truly treat the guests as flesh and blood people, and truly understand and care for them from the heart, can their services be more human, make the guests feel more cordial, and realize the service level of the hotel (8) Family service. We should create a family-style service atmosphere, so that guests can feel as cordial, natural, warm, comfortable and convenient as at home in the hotel (9) Favorite service. This is a standardized and targeted personalized service. Hotels set up groups and individuals' guest history files, record and store tourists' hobby needs, and transmit them to reception departments, reception points and receptionists, so as to ensure that they can "get what they want" (11) value-added services in the service process. Value-for-money service means that hotel employees provide services beyond the value they pay while operating according to post specifications and procedures.