In order to create the highest interests of the company and establish a high-quality and high-level team to serve every customer, the company has formulated the following strict management rules and regulations, which I hope all employees will consciously abide by!
1. Employees are guided by the spirit of mutual respect and love, Qi Xin cooperation, hard work, honesty and trustworthiness. Respect the superior, don't cross the line, write a written report to the superior department if you have any correct suggestions or ideas, and the company will make a reasonable reply!
2. Obey distribution and management, and shall not damage the company's image or reveal company secrets;
Third, you must not be late for work, leave early, or be a miner; Don't laugh, fight, gamble, drink or sleep while on duty, which will affect the company's image;
4. Employees shall practise a clock-punching rotation system, and shall not rob, pick or jump cards; It is even more forbidden to refuse customers and pick customers;
5. The employee's punching operation must be completed according to the technical process, and it is not allowed to cut corners;
Six, to answer personal calls at work shall not exceed 1 minute, health system in the area, must be clean and refreshing;
Seven, listen carefully to each customer's suggestions and complaints, damage the company's property compensation, theft of company property to the public security department.
Eight, the company does not enjoy any insurance;
Nine, employee service attitude:
1, warmly welcome every customer (hello! Welcome to visit! Please ~ )。 Do a good job of proactive and enthusiastic service;
2. Understand the performance of each product and introduce it to customers reasonably; (at work-sorry! Please wait a moment! I'm sorry! Walk lightly, talk lightly)
3. After work-Are you satisfied with this service? Please give us more valuable comments on our service! Documentary! Please take your time and welcome next time!
Ten, employee rewards and punishments regulations:
1, 60 yuan will be rewarded for attendance, and every minute will be deducted for being late and leaving early 1 yuan; One day's absenteeism will be fined 120 yuan, and no leave will be allowed during working hours. Absenteeism will be deducted for one day, and it will be treated as absenteeism without approval. Sick leave must be certified by the hospital, and 30% of the day's salary will be deducted for the first three days, and then the day's salary will be deducted every day;
2. Select outstanding employees every three months and reward 200 yuan; (Conditions: Must be a full-time employee, with the top three achievements, no customer complaints and no customer rejection; ) The customer complained about canceling the last bus performance and refused to fine 30 yuan once;
3. The sanitary area is not clean, and 5 yuan is fined/time; If you don't clean after work, you will be fined 5 yuan/time;
4. Don't laugh, gamble, drink or sleep while on duty, which will affect the company's image. Offenders will be fined 10 yuan/time; The last clock should not answer personal calls for more than 1 minute, and offenders will be fined 5 yuan/time;
5, must obey the distribution, obey the management, offenders will be fined 30 times; Anyone who uses our computer without permission will be fined 50 times;
6. Revealing company secrets (original product price, customer files and salary). If it is found to be true, 60% of the salary of the current month will be deducted;
XI。 Entry requirements:
1. Fill in the employee induction form and implement the regulations according to the induction instructions;
2. Party A and Party B sign a labor service contract with a term of at least one year;
During the contract period, you must abide by the company's rules and regulations;
4. There will be uncertain performance tasks in the first three months after employees join the company, and then they will complete their performance according to the performance tasks formulated by the company;
Twelve. Resignation conditions:
1. Employees can only leave their jobs after the expiration of the contract, and their wages will be paid in full, and training fees and miscellaneous fees will be returned; If the contract is renewed at the expiration, the reward will be 100 yuan, and the original basic salary will be increased by 30 wages;
2. If you need to leave your job before the expiration of the contract, you must submit a resignation report three months in advance and write detailed reasons for approval before you leave your job. Only pay salary when leaving the company, and deduct training fees and miscellaneous fees as liquidated damages;
3. For those who want to leave their jobs within 3 months, only 40% of their wages will be paid, and the rest, miscellaneous fees, training fees, etc. will be deducted as liquidated damages;
Thirteen. Dismiss the employee without paying any salary, and the dismissal conditions are as follows:
1, 3 consecutive miners/month;
2. Reject customers for 5 times/month;
3. Reveal company secrets for 3 times/month;
4. Stealing company property;
14. Employees shall not disclose the company's business secrets within two years after leaving or being dismissed. If adverse consequences are caused to the company, the other party shall be responsible and file a lawsuit with the relevant unit!
Company tenet: keen observation, self-innovation, fashion quality, warm trend as product style, reputation, innovation and perfect management as concept, exquisite packaging, high quality, reasonable price, high service and good reputation as the pursuit goal!
Staff management rules and regulations
1. Working hours: 08: 30-21:00; 09:30—22:00 ;
2. Accommodation: lunch (11:30); Dinner (17: 30);
Third, the wage standard; Basic salary+commission;
4. Duration of employment: A: Monthly basic salary = basic salary of 300 yuan.
B: Monthly basic salary = basic salary in 500 yuan.
C: monthly basic salary = basic salary 800 yuan;
3, technical level wage payment standard:
5. Other rewards and punishments shall be handled according to the corresponding rules and regulations, with 1-30 as the calculation month and 15 as the salary payment date of last month. If the assigned tasks are continuously completed for more than half a year, the year-end bonus will be 1000 yuan;
Six, the main violations are as follows:
1, absenteeism, AWOL;
2. Reject the customer, rub against the customer and be complained by the customer;
3. Revealing company secrets and disobeying management and distribution;
4. Stealing the company's property and harming the company's interests;
5. sow discord among employees and quarrel endlessly;
operating duty
1. Maintain good sales performance in the store;
2. Strictly control the in-store loss;
3. Keep the display in the store clean and vivid;
4. Reasonably control the personnel cost and maintain the high efficiency of employees;
5. Maintain good customer service in shopping malls;
6. Strengthen fire prevention, theft prevention, work injury prevention and security work;
7. Review the in-store budget and in-store expenditure.
Main work:
1. Be fully responsible for the management and operation of the store;
2. Make store sales and gross profit plans and guide their implementation;
3. Communicate and implement the work plan of the Operation Department;
4. Responsible for communication with regional headquarters and other business departments; 5. Be responsible for the selection, distribution and assessment of managers of all departments in the mall;
6. Guide the business work of all departments and strive to improve sales and service performance;
7. Advocate and supervise the implementation of the business philosophy of "customer first, service first" and create a warm, polite, clean and comfortable shopping environment;
8. Strictly control the loss rate, personnel cost and operating cost, and establish the management concept of "low cost";
9. Conduct inventory management to ensure sufficient goods, accurate inventory and timely issuance of orders;
10. Supervise the promotion activities of stores;
1 1. Ensure operational safety, strictly manage daily cleaning, fire prevention and theft prevention, and maintain daily equipment;
12. Responsible for the training of all employees in the store;
13. authorize the manager on duty to handle in-store affairs;
14. Responsible for other daily affairs in the store.
Auxiliary work:
1. Guide the on-the-job training of other store personnel;
2. Assist the headquarters in handling public affairs;
3. Feedback the operation information to the headquarters.
Respondent: Huang Cheng Archiway-Senior Manager Level 6 7-25 13:46.
Other answers *** 5
Like most technology companies, many of our employees are engineers, so we will focus on this special group, but many principles apply to all knowledge workers.
Grasping knowledge workers will be the key to the success of enterprises in the next quarter century. The following is Google's approach in this regard.
At Google, we think that Peter, Master of Business Administration? Drucker has the deepest understanding of how to manage "knowledge workers". After all, the word was invented by Drucker in 1959. Drucker said that knowledge workers believe that they are paid to improve efficiency, not to complete the rigid work of nine to five, and smart enterprises will "remove any obstacles that affect the work of' knowledge workers'". These successful experiences will attract the best employees and ensure "the single and biggest factor of competitive advantage in the next 25 years."
At Google, we seek this advantage. At present, the debate about whether large enterprises mishandle knowledge workers is one of the problems we take seriously, because enterprises that can't handle this problem correctly will be eliminated. We got many good ideas from other places and internal discussions. The following seven principles are the key principles for us to maximize the efficiency of knowledge workers. Like most technology companies, many of our employees are engineers, so we will focus on this special group, but many principles apply to all knowledge workers.
Organizing committee and strict recruitment.
In fact, everyone who participated in the Google interview has talked with at least six interviewers, who are composed of company management or potential colleagues. Everyone's opinion is very important, which makes the recruitment process fairer and the standards higher. Of course, it will take longer, but we think it is worthwhile. If you want to recruit excellent employees, you will get more excellent employees after strict recruitment procedures. At the beginning of the company's establishment, we began to build this positive feedback cycle, and until now, we have gained great returns from it.
Meet all the needs of employees
As Drucker said, the goal of management is to "remove any obstacles that affect their work." We provide them with a set of standard fringe benefits, but first of all, first-class catering facilities, gym, laundry room, massage room, barber shop, car wash room, dry cleaning room, shuttle bus and so on. These are things that almost any diligent engineer needs. We can analyze it this way: programmers are willing to develop programs, but they don't like washing clothes. Then let's simplify these two things at the same time.
Responder: miaomiao cat magician level 4 7-25 13:36.
Like most technology companies, many of our employees are engineers, so we will focus on this special group, but many principles apply to all knowledge workers.
Grasping knowledge workers will be the key to the success of enterprises in the next quarter century. The following is Google's approach in this regard.
At Google, we think that Peter, Master of Business Administration? Drucker has the deepest understanding of how to manage "knowledge workers". After all, the word was invented by Drucker in 1959. Drucker said that knowledge workers believe that they are paid to improve efficiency, not to complete the rigid work of nine to five, and smart enterprises will "remove any obstacles that affect the work of' knowledge workers'". These successful experiences will attract the best employees and ensure "the single and biggest factor of competitive advantage in the next 25 years."
At Google, we seek this advantage. At present, the debate about whether large enterprises mishandle knowledge workers is one of the problems we take seriously, because enterprises that can't handle this problem correctly will be eliminated. We got many good ideas from other places and internal discussions. The following seven principles are the key principles for us to maximize the efficiency of knowledge workers. Like most technology companies, many of our employees are engineers, so we will focus on this special group, but many principles apply to all knowledge workers.
Organizing committee and strict recruitment.
In fact, everyone who participated in the Google interview has talked with at least six interviewers, who are composed of company management or potential colleagues. Everyone's opinion is very important, which makes the recruitment process fairer and the standards higher. Of course, it will take longer, but we think it is worthwhile. If you want to recruit excellent employees, you will get more excellent employees after strict recruitment procedures. At the beginning of the company's establishment, we began to build this positive feedback cycle, and until now, we have gained great returns from it.
Meet all the needs of employees
As Drucker said, the goal of management is to "remove any obstacles that affect their work." We provide them with a set of standard fringe benefits, but first of all, first-class catering facilities, gym, laundry room, massage room, barber shop, car wash room, dry cleaning room, shuttle bus and so on. These are things that almost any diligent engineer needs. We can analyze it this way: programmers are willing to develop programs, but they don't like washing clothes. Then let's simplify these two things at the same time.
Aaaqwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedewjoijvjwm I'm going to be a year old soon.
Respondent: 6783842 1- manager level 4 7-25 13:42.
Like most technology companies, many of our employees are engineers, so we will focus on this special group, but many principles apply to all knowledge workers.
Grasping knowledge workers will be the key to the success of enterprises in the next quarter century. The following is Google's approach in this regard.
At Google, we think that Peter, Master of Business Administration? Drucker has the deepest understanding of how to manage "knowledge workers". After all, the word was invented by Drucker in 1959. Drucker said that knowledge workers believe that they are paid to improve efficiency, not to complete the rigid work of nine to five, and smart enterprises will "remove any obstacles that affect the work of' knowledge workers'". These successful experiences will attract the best employees and ensure "the single and biggest factor of competitive advantage in the next 25 years."
At Google, we seek this advantage. At present, the debate about whether large enterprises mishandle knowledge workers is one of the problems we take seriously, because enterprises that can't handle this problem correctly will be eliminated. We got many good ideas from other places and internal discussions. The following seven principles are the key principles for us to maximize the efficiency of knowledge workers. Like most technology companies, many of our employees are engineers, so we will focus on this special group, but many principles apply to all knowledge workers.
Organizing committee and strict recruitment.
In fact, everyone who participated in the Google interview has talked with at least six interviewers, who are composed of company management or potential colleagues. Everyone's opinion is very important, which makes the recruitment process fairer and the standards higher. Of course, it will take longer, but we think it is worthwhile. If you want to recruit excellent employees, you will get more excellent employees after strict recruitment procedures. At the beginning of the company's establishment, we began to build this positive feedback cycle, and until now, we have gained great returns from it.
Meet all the needs of employees
As Drucker said, the goal of management is to "remove any obstacles that affect their work." We provide them with a set of standard fringe benefits, but first of all, first-class catering facilities, gym, laundry room, massage room, barber shop, car wash room, dry cleaning room, shuttle bus and so on. These are things that almost any diligent engineer needs. We can analyze it this way: programmers are willing to develop programs, but they don't like washing clothes. Then let's simplify these two things at the same time.
Aaaqwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedwedewjoijvjwm I'm going to be a year old soon.
Staff management rules and regulations
In order to create the highest interests of the company and establish a high-quality and high-level team to serve every customer, the company has formulated the following strict management rules and regulations, which I hope all employees will consciously abide by!
1. Employees are guided by the spirit of mutual respect and love, Qi Xin cooperation, hard work, honesty and trustworthiness. Respect the superior, don't cross the line, write a written report to the superior department if you have any correct suggestions or ideas, and the company will make a reasonable reply!
2. Obey distribution and management, and shall not damage the company's image or reveal company secrets;
Third, you must not be late for work, leave early, or be a miner; Don't laugh, fight, gamble, drink or sleep while on duty, which will affect the company's image;
4. Employees shall practise a clock-punching rotation system, and shall not rob, pick or jump cards; It is even more forbidden to refuse customers and pick customers;
5. The employee's punching operation must be completed according to the technical process, and it is not allowed to cut corners;
Six, to answer personal calls at work shall not exceed 1 minute, health system in the area, must be clean and refreshing;
Seven, listen carefully to each customer's suggestions and complaints, damage the company's property compensation, theft of company property to the public security department.
Eight, the company does not enjoy any insurance;
Nine, employee service attitude:
1, warmly welcome every customer (hello! Welcome to visit! Please ~ )。 Do a good job of proactive, enthusiastic and smiling service;
2. Understand the performance of each product and introduce it to customers reasonably; (at work-sorry! Please wait a moment! I'm sorry! Walk lightly, talk lightly)
3. After work-Are you satisfied with this service? Please give us more valuable comments on our service! Documentary! Please take your time and welcome next time!
Ten, employee rewards and punishments regulations:
1, 60 yuan will be rewarded for attendance, and every minute will be deducted for being late and leaving early 1 yuan; One day's absenteeism will be fined 120 yuan, and no leave will be allowed during working hours. Absenteeism will be deducted for one day, and it will be treated as absenteeism without approval. Sick leave must be certified by the hospital, and 30% of the day's salary will be deducted for the first three days, and then the day's salary will be deducted every day;
2. Select outstanding employees every three months and reward 200 yuan; (Conditions: Must be a full-time employee, with the top three achievements, no customer complaints and no customer rejection; ) The customer complained about canceling the last bus performance and refused to fine 30 yuan once;
3. The sanitary area is not clean, and 5 yuan is fined/time; If you don't clean after work, you will be fined 5 yuan/time;
4. Don't laugh, gamble, drink or sleep while on duty, which will affect the company's image. Offenders will be fined 10 yuan/time; The last clock should not answer personal calls for more than 1 minute, and offenders will be fined 5 yuan/time;
5, must obey the distribution, obey the management, offenders will be fined 30 times; Anyone who uses our computer without permission will be fined 50 times;
6. Revealing company secrets (original product price, customer files and salary). If it is found to be true, 60% of the salary of the current month will be deducted;
XI。 Entry requirements:
1. Fill in the employee induction form and implement the regulations according to the induction instructions;
2. Party A and Party B sign a labor service contract with a term of at least one year;
During the contract period, you must abide by the company's rules and regulations;
4. There will be uncertain performance tasks in the first three months after employees join the company, and then they will complete their performance according to the performance tasks formulated by the company;
Twelve. Resignation conditions:
1. Employees can only leave their jobs after the expiration of the contract, and their wages will be paid in full, and training fees and miscellaneous fees will be returned; If the contract is renewed at the expiration, the reward will be 100 yuan, and the original basic salary will be increased by 30 wages;
2. If you need to leave your job before the expiration of the contract, you must submit a resignation report three months in advance and write detailed reasons for approval before you leave your job. Only pay salary when leaving the company, and deduct training fees and miscellaneous fees as liquidated damages;
3. For those who want to leave their jobs within 3 months, only 40% of their wages will be paid, and the rest, miscellaneous fees, training fees, etc. will be deducted as liquidated damages;
Thirteen. Dismiss the employee without paying any salary, and the dismissal conditions are as follows:
1, 3 consecutive miners/month;
2. Reject customers for 5 times/month;
3. Reveal company secrets for 3 times/month;
4. Stealing company property;
14. Employees shall not disclose the company's business secrets within two years after leaving or being dismissed. If adverse consequences are caused to the company, the other party shall be responsible and file a lawsuit with the relevant unit!
Company tenet: keen observation, self-innovation, fashion quality, warm trend as product style, reputation, innovation and perfect management as concept, exquisite packaging, high quality, reasonable price, high service and good reputation as the pursuit goal!
Staff management rules and regulations
1. Working hours: 08: 30-21:00; 09:30—22:00 ;
2. Accommodation: lunch (11:30); Dinner (17: 30);
Third, the wage standard; Basic salary+commission;
4. Duration of employment: A: Monthly basic salary = basic salary of 300 yuan.
B: Monthly basic salary = basic salary in 500 yuan.
C: monthly basic salary = basic salary 800 yuan;
3, technical level wage payment standard:
5. Other rewards and punishments shall be handled according to the corresponding rules and regulations, with 1-30 as the calculation month and 15 as the salary payment date of last month. If the assigned tasks are continuously completed for more than half a year, the year-end bonus will be 1000 yuan;
Six, the main violations are as follows:
1, absenteeism, AWOL;
2. Reject the customer, rub against the customer and be complained by the customer;
3. Revealing company secrets and disobeying management and distribution;
4. Stealing the company's property and harming the company's interests;
5. sow discord among employees and quarrel endlessly;
operating duty
1. Maintain good sales performance in the store;
2. Strictly control the in-store loss;
3. Keep the display in the store clean and vivid;
4. Reasonably control the personnel cost and maintain the high efficiency of employees;
5. Maintain good customer service in shopping malls;
6. Strengthen fire prevention, theft prevention, work injury prevention and security work;
7. Review the in-store budget and in-store expenditure.
Main work:
1. Be fully responsible for the management and operation of the store;
2. Make store sales and gross profit plans and guide their implementation;
3. Communicate and implement the work plan of the Operation Department;
4. Responsible for communication with regional headquarters and other business departments; 5. Be responsible for the selection, distribution and assessment of managers of all departments in the mall;
6. Guide the business work of all departments and strive to improve sales and service performance;
7. Advocate and supervise the implementation of the business philosophy of "customer first, service first" and create a warm, polite, clean and comfortable shopping environment;
8. Strictly control the loss rate, personnel cost and operating cost, and establish the management concept of "low cost";
9. Conduct inventory management to ensure sufficient goods, accurate inventory and timely issuance of orders;
10. Supervise the promotion activities of stores;
1 1. Ensure operational safety, strictly manage daily cleaning, fire prevention and theft prevention, and maintain daily equipment;
12. Responsible for the training of all employees in the store;
13. authorize the manager on duty to handle in-store affairs;
14. Responsible for other daily affairs in the store.
Auxiliary work:
1. Guide the on-the-job training of other store personnel;
2. Assist the headquarters in handling public affairs;
3. Feedback the operation information to the headquarters.