After working and studying in the company for more than two years, I have a deeper understanding of the model of large and medium-sized chain stores and a lot of insights. In the big family of large and medium-sized stores, the help of leaders and the team atmosphere give me the opportunity to learn and improve my own quality and comprehensive management skills of chain stores.
If I am the store manager, I think my personal advantages are: making a good work plan for the store manager, strong learning adaptability, strong understanding ability, excellent organization ability and good communication ability. Of course, I also have some shortcomings, such as lack of experience, so I have to learn a lot from my colleagues, but I also have the basic qualities of a store manager: I love work, work hard, be meticulous, and don't cheat. I always prove myself every time I encounter difficulties and never complain about others. I also have the talents that a store manager should have. I am strict with myself, honest and clean, and I believe in being honest with others.
I have worked in many stores in the past, not only to maintain the authority of the top management, but also to have a good relationship with the store manager, manager, bookkeeper and employees. It is precisely because I have a good personality charm and life goals that I have established deep feelings with my colleagues in * * * affairs. Since I came to work in Jiugongdian, I have constantly strengthened my personal cultivation and professional knowledge in my daily life and work, and I have always been strict with myself on the creed of diligent work.
For the normal development of our store, I think the company can abide by the law, and I will certainly abide by the law, strictly enforce the law, and correct violations. I will know the instructions issued by the company at the first time, reach all departments in the store as quickly as possible, and urge all departments to put them in place step by step, which cannot be formalized. It is necessary to specifically implement it to everyone and every point, so that departments can be connected in a line and stores can form a network, that is, the company can open a face. I think only by opening to the outside world can the company develop faster and become stronger.
In addition, I think as a store manager, we should not only understand what is the goal of the task assigned by the superior, but more importantly, how to achieve this goal, so my approach is to adhere to the "five essentials" and lay a good foundation for the future implementation of the company's tasks, in which the "five essentials" refer to:
1, communicate:
We often communicate with local governments and relevant departments around the mall, such as urban management, police station, and the property department where the mall is located, so as to create favorable conditions for the mall to engage in various promotional activities outside the store in the future.
2. Be pragmatic:
That is to look down, start with small things and lay a good foundation for future work.
3. communication:
Often communicate with managers, employees and promotions of various departments to understand the scenes that are not understood by themselves inside and outside the store and are closely related to the normal sales in the store, so as to really learn from each other.
4. Understand:
That is to say, anything that has not been experienced must be understood about the process and result of this matter. Only when it is truly understood can it be done more perfectly. Therefore, if I encounter any problems in my work, I must understand the process and result of this matter and analyze the advantages and disadvantages before implementing it.
5. To sum up:
Summarize past experience, learn from things that have not been done well, find out the shortcomings of successful things in implementation, and apply these experiences to future work.
In addition to the above points, I think the following two points are also important.
How to write the new manager's work plan? Looking back on the working process of 20xx, we can see the joy of fruitful results, the difficulty of tackling key problems with colleagues, and the melancholy when encountering difficulties and setbacks. As a manager, I feel a great responsibility. In order to do a good job in 15 supermarket and better serve customers, combined with my work experience in 14, the following work plan is formulated:
First, improve professional skills.
Constantly study and summarize, be strict with yourself, be honest with others, improve your work efficiency, take strengthening service quality and improving overall performance as your responsibility, set up a good image as the traction, stimulate the work enthusiasm of all employees on the premise of adhering to the influence of behavior and demonstration, strengthen the implementation and implementation of the shift supervisor and administrator system, strengthen on-site management, handle customer complaints and appeals well, do a good job in customer return and exchange system, and strive to satisfy customers.
Second, commodity management.
Adhere to the tracking of commodities in short supply, strive to improve the artistry of commodity display, achieve the main position of commodities, and reflect strong seasonal display and related display. Carefully analyze the commodity structure and market demand, adjust the commodity structure in time, control the inventory reasonably, and avoid the backlog of funds. At the same time, do a good job of competitive analysis, form a differentiated advantage with competitors, and put forward the competitive principle of "emphasizing width, neglecting depth, emphasizing chain and neglecting substitution" for goods, so that the goods can further form the chain advantage of X supermarket while perfecting the consumer market.
Third, loss prevention.
Vigorously standardize the operation process and system of loss prevention personnel and strengthen the concept of loss prevention for all staff.
Fourth, staff management.
Strive to improve the morale of all employees and motivate them in various ways. Strengthen the training, guidance and assessment of outstanding employees by the leading group, as well as the assessment of competent cadres, and cooperate with the purchasing department to manage goods and track out of stock. Seriously implement the environmental sanitation of the store, let employees form good habits, actively cooperate with the company to carry out various on-site management holiday promotion activities, and improve the store performance.
Verb (abbreviation for verb) service management
Strengthen the cultivation of employees' service consciousness and regard service as the external expression of corporate culture and the embodiment of comprehensive competitiveness. My colleagues and I will make continuous efforts to move towards this goal step by step, improve the service system, track the service throughout the whole process and fully penetrate customers.
How does the new store manager write a work plan? As the saying goes, when the new manager takes office, I will take over as the manager of xxx District. If I can't increase sales, I will fail to live up to the training of our company, and my head is my personal work plan.
First, give full play to the strength of the group.
There are not many old employees in our shop, only five people. They are my foundation and my starting point. As a store manager, what I need to do is to let these people make good achievements in their own positions. Of course, how to make them shine by themselves does not depend on their consciousness, but on my efforts. For everyone, I will arrange a guaranteed task, and there will be rewards for completing the task. Those who fail to complete the task will of course be punished, and they will not be encouraged to constantly compete and improve their skills. I need more time to help me if I want them to be independent. I can't be myself on my own strength. Still depends on everyone's efforts. Of course, I have to give them more waiting. In my shop, I only have one principle: take as much as you do. If I just want to muddle along, I don't know how to talk about customers, and I don't know how to find customers, even an old employee, I won't leave.
Second, expand the number of people in the store and recruit new people.
In order to develop, I will not only pay attention to the old employees, but also attract more outstanding new people, because I think more new people will make us gain more. If a store has no fresh blood, it will stop us and will not give them more motivation. After all, not everyone is like this, so recruiting new people will also make more people in our store work and find more customers. At the same time, it is also a catalyst for other employees to understand that this is the main point of our work and the goal of our work. I will have more choices when newcomers enter. There is no need to always accommodate others, but let more people join our department and let more people become our members.
Third, promote the cultivation of a new generation.
Our shop takes a one-on-one job for newcomers. A master teaches an apprentice. Of course, as long as the probation period has passed, he will become a qualified employee. After working for one year, you can become a master, take an apprentice, and the achievements made by the apprentice are necessary for the master. Of course, some problems and difficulties encountered by apprentices in their work also require them to correct and help. Since you are a master, you have the responsibility to do so, which is also the work that a master must do. The integration of mentoring and mentoring allows people in the department to take care of each other and help each other, leaving more room for growth. This is our job, and we all have a sense of responsibility for our work.
At the same time, I will be responsible for the guidance and training of new teachers, so that they have greater motivation to complete our tasks and do their own work well. At the same time, I will do a good job in everyone's assessment to ensure that everyone studies hard.
How to write the work plan of the new store manager? Over the past year, in this strange city, I have used all interpersonal relationships to overcome regional differences, understand the market and various policies and regulations, closely cooperated with my partners, and established good cooperative relations with relevant government departments. In order to open up the market, I work with employees every day and listen to various rationalization suggestions to cope with the fierce competition in the market environment. At present, there are many supermarkets, and competitors are opening stores around. Faced with this environment, completing and perfecting 20xx is a test, and employees are worried. To this end, I propose to employees that the work center for 20xx years is "promoting sales through service and reducing costs through management". In the past year's service standards and management training, everyone will never forget this work center, which has penetrated into the minds of every manager and employee in the store. As long as it is done well, it will attract customers and get out of the predicament. Over the past year, the store has achieved the goal of double profit in sales and management, and the sales exceeded the plan. It increased by xx% compared with 20xx, and completed the tasks assigned by the Group.
I am not satisfied with brilliant achievements. I carefully analyze the commodity structure and market demand, adjust the commodity structure in time, control the inventory reasonably and avoid the backlog of funds. Because-Lubei store is a foreign store, and the suppliers are mostly foreign suppliers, which affects sales to some extent. At the beginning of the year, the company set up a commodity group in Tangshan, with me as the team leader. In order to make the store develop steadily in Tangshan and form a differentiated advantage with competitors, I put forward the negotiation principle of "emphasizing width, neglecting depth, emphasizing chain and neglecting substitution" for the commodity group, which further formed a chain advantage while perfecting the Tangshan market. Products that are not suitable for the market have been replaced, and some local specialty products have been developed, which fundamentally solves the problem that vegetables and fruits cannot operate in chain. In the middle of the year, under my leadership, I broadened the varieties of computers, mobile phones, audio and video, books, chilled food, staple food kitchens and so on. In terms of commodity management, it has really formed a super-popular commodity in storage, which has nearly doubled compared with 20xx. The richness of varieties brings passenger flow, the strengthening of management reduces costs and the improvement of service level wins customers. In the opinion polls of Consumers Association, industry and commerce, and newspapers in 20xx, Lubei Store was rated as "the most satisfactory supermarket for citizens".
How does the new store manager write a work plan? Many people think that being a brand manager is a very leisurely job, and they don't do much manual work, but just conduct outside. There are several days off every month, attendance is not particularly strict, and there is a bonus every year. This is a particularly attractive job. I just started to receive pre-job training at school, and I also feel that as a store manager, the focus is on management and on-site operation, rather than trivial daily work. When I arrived at Heze store, I found that the manager only had one more title than the employees. Everything is done by yourself. You can't be late or leave early, and you can't even have a transition time from a "student" to a "social person". When encountering problems, colleagues will only say "It's really good to be a manager at such a young age", instead of saying "Just graduated from school, take your time, don't worry". I used to haggle over every ounce for this trivial matter, thinking that I had not come out of the aura of college students and had become an ordinary person who was intrigued. Every day's work, day after day, is highly repetitive, but there is no lack of freshness. The first is personnel:
In recent years, the retail industry, especially supermarket chains, is accompanied by labor shortage and difficulty in recruiting workers, which is attributed to the lower and lower profits and higher homogenization of supermarket chains. Under the same salary, more and more young people choose to go out to work, especially in Heze, where fewer and fewer young people are willing to engage in pasta. As far as our store is concerned, the average age of employees is over 30, and the age gap is the corporate culture. As a brand manager, I need to attend the morning meeting of the mall every day, and complete the uploading and publishing of some daily work and rules and regulations in the mall. I will organize internal meetings twice a month, upload and publish the relevant rules and regulations of the mall and the company, urge and rectify the problems found in daily work, reasonably adopt the suggestions put forward by employees, give timely feedback on the problems that are difficult to rectify, discuss the trial sale of new products in time, and track the sales situation. Facing the employees, I am the leader, take care of the overall situation, take on the problems for the employees, solve the troubles as much as I can, and try my best to cooperate with the mall to realize the unification of the system of the mall and the company on the premise of ensuring the interests of the company.
In terms of sales, due to the uneven education level and age structure of employees, the service consciousness of treating customers is also very different. According to this objective situation, I will arrange the staff shifts reasonably, and each shift has a person with strong comprehensive quality to promote the cooperation of other employees; At the same time, the off-duty system should be arranged reasonably to ensure high on-the-job rate and sufficient supply during the peak sales period from Friday to Sunday to meet customer needs. Compared with the year of 20xx, the year of 20xx increased by 20% year-on-year, and the company's annual work tasks were successfully completed. In 20xx, we will continue to make every effort to complete the annual plan.
For the outsourcing of goods, we will communicate with outsourcing suppliers regularly to ensure the quality and supply of outsourced goods, such as salted duck eggs, mung bean cakes and prickly heat. We will require suppliers to deliver goods every day to ensure the freshness and quality of the goods, and at the same time establish a delivery authorization agreement with suppliers and a health certificate for delivery personnel to ensure food safety.
The above is only a small part of our daily work. Share it with you as a microcosm of our work. At the same time, it can be summarized in one sentence: it is perfect to live in the present and do your best.