Legal analysis: (1) The scope of acceptance of food hygiene complaints and reports includes acts of manufacturing and selling inferior food, food poisoning, poor catering hygiene, poor personal hygiene of food practitioners, selling moldy, spoiled and expired food, which infringe on consumers' rights and interests and do not meet the requirements of food hygiene laws and regulations.

(2) Complaints must be reported in a timely manner and reported to the local health administrative department as early as possible after the incident, so that the health administrative department can investigate and deal with it in the first time and safeguard the rights and interests of consumers. For example, in the event of food poisoning, some consumers want to settle the case with the restaurant in order to get some compensation, and often they only want to complain and report when the "settlement" fails. At this time, the best opportunity to investigate and deal with food poisoning has been lost, suspicious foods have been destroyed, processing and operation sites have been cleaned and disinfected, the poisoned person has recovered, and the health administrative department cannot obtain strong evidence. At this time, if the hotel reneges and refuses to accept the account, it will be difficult for the health administrative department to help the injured consumers recover their rights and interests.

(3) When reporting a complaint, it is necessary to provide as much evidence as possible for the health administrative department to verify and use, such as invoices, outpatient or inpatient medical records, purchased food packaging bags, photos, etc. Therefore, consumers should ask for invoices when shopping and dining, and keep relevant evidence.

(4) When reporting a complaint, it is necessary to be as detailed as possible, and reflect the facts to be complained or reported to the administrative department of health. Don't fabricate or distort the facts, have a clear object to report the complaint, including the name and address, and report specific illegal facts, so as to promptly file a case for investigation and close the case as soon as possible. When reporting by phone or letter, it is best not to be anonymous, but to fully trust the health administrative department and leave your real name and contact information, so as to further verify the situation, prevent negligence of important clues, and timely feedback the investigation results to the whistleblower.

Legal basis: Food Safety Law of the People's Republic of China

Article 3 Food producers and operators shall engage in production and business activities in accordance with laws, regulations and food safety standards, be responsible to the society and the public, ensure food safety, accept social supervision and assume social responsibilities.

article 18 the formulation of food safety standards shall be scientific, reasonable, safe and reliable, with the aim of safeguarding public health.

article 19 food safety standards are mandatory standards. In addition to food safety standards, no other mandatory food standards may be formulated.