1. Thank you for your support and give you a basic overview of the whole year.
2. List the data of the whole year, for example, 99 customers were visited and 55 transactions were made, with a transaction rate of * *% and customer satisfaction of * *%. Compared with last year, this year's total sales decreased by * *%.
3. Analyze the data, focusing on the transaction rate, sales volume, and customer concerns, analyze the specific reasons, and propose solutions.
4. Make a simple summary of this year's work again, and make a plan for next year's work.
Extended data:
Basic situation
1. Work summary must have an overview and a description of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, working environment and foundation.
2. Achievements and shortcomings. This is the center of summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they show, what nature they are, and how they come from, we must make it clear.
3. Lessons learned. Once you do something, there will always be experience and lessons. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the past work, and rise to the theoretical level to understand.
4. Future plans. According to the tasks and requirements of future work, draw lessons from previous experience, make clear the direction of efforts, and put forward improvement measures.
Attention problem
1. Fully master the materials before work summary.
2. Seek truth from facts, do not exaggerate achievements, do not narrow shortcomings, and do not resort to deceit.
3. Clear organization. The summary is written for people to see. If it is not clear, people will not understand it, and even if they do, they don't know why, so the purpose of summary will not be achieved.
4. Be tailored and appropriate.
5. The specific writing of the work summary can be discussed first, then the first draft is written by a special person, and then the revision is discussed. It is best for the headmaster to write it, or to preside over the discussion, drafting and revision in person.
6. It is best to summarize the work according to the meaning of the leader, describe the daily work, share good working methods, and write improvement measures for bad working methods.
References:
Baidu Encyclopedia-Work Summary