I, the development of international service outsourcing industry status quo
(a) the current market size of the development of international service outsourcing industry
21st Century, 1990s Since then, outsourcing has become an important element of economic globalization. According to the research report of International Business Research Organization (IDC), the total value of global outsourcing was 99 billion US dollars in 1998, and grew to 150 billion US dollars in 2003, and the global outsourcing market reached more than 600 billion US dollars in 2005 and 860 billion US dollars in 2006, and it is expected that the market size in 2007 will reach 1.2 trillion US dollars. UNCTAD predicts that the global outsourcing market will grow at an annual rate of 30-40% in the coming years. Relevant consulting organizations in the United States also estimate that in 2007 the global offshore outsourcing business will grow to $50-60 billion. These are not finalized statistics, there are some gaps in the data from different sources, but they are more or less the same.
(2) Developed countries become the main contracting countries of international service outsourcing
90% of the companies in the United States will at least one enterprise business outsourcing, in the United States of America more than 26 million enterprises, the use of project outsourcing mode of enterprise accounted for about 2/3. 1998, the United States of America's output of $ 51.5 billion of outsourcing, accounting for almost 52% of the global outsourcing total value. In 2005, the United States outsourcing contracts increased by 9% to 293, a new high in the number of outsourcing contracts in a single year. The European Union countries are also active drivers of international outsourcing, with the European outsourcing market reaching $117.31 billion in 2004, $143.68 billion in 2005, and continuing to grow at a rate of 21.5% to $174.63 billion in 2006. Germany is currently the most important market in Europe, accounting for 30% of sales, followed by the United Kingdom, Scandinavia and France; Japan's rapid increase in business outsourcing enterprises, outsourcing has been recognized by more and more Japanese companies, outsourcing will be faster development in Japan.
(C) developing countries are the main recipient of international outsourcing
International outsourcing of services to most of the developing countries, of which Asia is the most outsourcing business in the region, accounting for about 45% of the global outsourcing business. At present, India is Asia's outsourcing center to call centers, software development, engineering and design, back-office operations and data processing; Mexico is the outsourcing center of North America, Eastern Europe and Ireland is Europe's outsourcing centers, China, the Philippines (to call centers, animation, data entry and medical image processing), Russia (mainly software services) and other countries are also becoming a more outsourcing countries.
II.
Two, China to undertake international service outsourcing status quo
(a) China's enterprises to undertake international service outsourcing business is growing rapidly
China in recent years, service outsourcing continued to grow, and is gradually becoming an emerging global outsourcing centers. 2005, the country's software outsourcing exceeded 9.2 billion U.S. dollars in 2006 to reach 1.3 billion U.S. dollars in 2010 will reach 7 billion U.S. dollars, an average annual growth rate of more than 7%, will be more than the average growth in software outsourcing. In 2005, China's computer and information services exports of 1.8 billion U.S. dollars, imports of 1.6 billion U.S. dollars, a surplus of 200 million U.S. dollars; customs statistics software exports of about 700 million U.S. dollars. Undertake international business process outsourcing (BPO) is estimated to be about 300-400 million U.S. dollars; Hewlett-Packard's purchasing and outsourcing orders in our country more than 10 billion U.S. dollars, Cisco's annual outsourcing of production to China's enterprises also has 3 billion U.S. dollars. Some multinational companies have also outsourced their customer service business to Chinese enterprises. Nokia has outsourced its local customer service for cell phones to call center operators in China. China has formed a number of domestic enterprises to undertake international service outsourcing.
(2) Some cities in China have taken service outsourcing as a key development industry
Ministry of Commerce, Ministry of Information Industry has identified Dalian, Xi'an, Chengdu, Shanghai, Shenzhen, Beijing, Hangzhou, Tianjin, Nanjing, Wuhan, Jinan, Suzhou, Wuxi and other service outsourcing development foundation and growth potential of the center of a number of cities as "China's service outsourcing base city". The city will be supported in macro policy, planning and design, talent training, investment attraction and comprehensive coordination, and special funds will be set up to support the construction of the base city. At present, these cities are targeting the outsourcing market and have formulated their own development plans for undertaking service outsourcing.
(C) multinational corporations in China has been established to undertake service outsourcing business companies
With the expansion of multinational corporations in China's business scale, and at the same time by China's fast-growing domestic market attraction, multinational corporations have been in our country has been set up in the service outsourcing business to undertake a number of branches, bases and R & D centers.
(D) infrastructure and investment environment is improving
China's economy after more than 20 years of rapid development, has formed a complete range of industrial and service system, the investment environment, especially the soft environment continues to improve, so that China's enterprises have a large-scale outsourcing of services to undertake the objective conditions. The implementation of the revitalization of the old northeastern industrial base, the 2008 Beijing Olympic Games, the 2010 Shanghai World Expo, etc., so that China itself may become one of the world's larger outsourcing base of service projects.
Three, China to undertake international service outsourcing SWOT analysis
We use the SWOT model of China's international service outsourcing development environment of the advantages, disadvantages, opportunities and threats of the four aspects of the analysis, the specific descriptions are as follows:
Division IV, to promote China's better acceptance of the international outsourcing of services countermeasures
(a) further improve the investment environment
Increase government policy support and guidance
The international transfer of services requires a higher investment environment. We should further improve the investment environment and strive to make China the best habitat for international service industry. First, to strengthen the transformation of government functions, enhance the sense of service, simplify procedures and improve efficiency; second, to further streamline administrative approval matters, reduce the number of approval links, through the implementation of the "Administrative Licensing Law" to regulate administrative behavior; third, to strengthen the protection of intellectual property rights, and to further reduce the rate of software piracy in the market; fourth, to strengthen the construction of integrity, and to cultivate a good credit environment and the order of the market economy, and to further increase Informatization infrastructure efforts, focusing on improving service quality, increasing bandwidth, reduce the price of services; Fifth, the competent departments and relevant units to strengthen the existing policy to promote publicity and listen to the views of enterprises in a timely manner, and strengthen the development of service outsourcing support policy targeting; Sixth, we must accelerate the introduction of special support policies; Seventh, to adjust the scope of the existing preferential policies, so as to enable coverage of the service outsourcing enterprises.
(2) accelerate China's service outsourcing four platform construction
One is to create a service outsourcing cluster platform, to attract strong outsourcing enterprises; the second is to improve the service outsourcing investment platform, and actively use a variety of domestic and foreign resources and information, mobilize overseas Chinese, foreign students to attract foreign leading enterprises in advanced service industries to invest in China; the third is to create a network of information platform for demand and supply, but also To build a supply and demand network information platform, which also releases outsourcing information for domestic and international outsourcers; and fourthly, to build a technical service platform to provide specialized and refined technical support services for service outsourcing enterprises.
(3) Emphasis on personnel training, vigorously implement the strategy of talent development
Encourage universities and various types of vocational schools to vigorously cultivate different levels of knowledge of software and related technologies as well as foreign language skills. Take strong measures to enhance the level and ability of English and foreign language instructors in primary and secondary schools in China, and to change the low level of English teaching and the low penetration rate of foreign languages among citizens in the interior of China. It is recommended to utilize the current condition of the country's relatively abundant financial resources and foreign exchange reserves to send a large number of English and other foreign language instructors, including those at the county and township levels, for training abroad every year, so as to make fundamental improvements to China's English and foreign language teaching ability through the efforts of a generation.
Increase the service outsourcing professional compound talents training efforts. Existing colleges and universities to open composite majors, such as: foreign language + computer + intelligence, foreign language + computer + media, foreign language + computer + design, foreign language + computer + information, foreign language + computer + modeling, foreign language + computer foundation, etc.; the introduction of foreign training institutes, especially in the country of the outsourcing party, the establishment of training of R & D and design, logistics, finance, back-office services, and other professionals of professional schools; Understand the customs and habits of the country of the contracting party, local customs, and receive language training, etc.; encourage various social training institutions to carry out single applicable skills and course training, and strive to train a number of service outsourcing professionals in the short term.
Vigorously introduce service outsourcing senior talents, to the service outsourcing shortage of urgently needed project management personnel and key technology leaders to give policy preferences, and the receiving enterprises to give the corresponding subsidies.
Increase the financial support for the training of service outsourcing personnel. Make full use of the training guidance funds to support the training of service outsourcing professionals, a large number of practical skills suitable for outsourcing enterprise practice needs of outsourcing personnel.
Reducing the personal tax burden of service outsourcing talents. For the key enterprises in the key areas of service outsourcing, the middle and senior talents whose incomes have reached a certain level, with reference to the relevant national policies, will be given a refund of the difference in the local portion of the personal income tax.
Do a good job of stabilizing the service outsourcing workforce. To further improve the working and living conditions of practitioners to start, and seriously solve the problems of practitioners in the office, accommodation, labor rights and interests of the protection, study and further education, to ensure that the actual treatment of practitioners is not lower than the level of neighboring regions.
(D) to undertake the field of specialization, the formation of comparative advantages
Enhancement of the enterprise's own strength, is committed to exploiting the scale of the enterprise, and actively promote the brand building of international service outsourcing. Strongly support the expansion of service outsourcing enterprises, to create a number of large-scale, influential regional leading international service outsourcing enterprises and service outsourcing brands, from regional brands gradually developed into an influential brand of China's service outsourcing in the international market, drive small and medium-sized enterprises to compete in the international service outsourcing market. Accelerate the construction of service outsourcing cluster, advocate differentiation, specialization of the development path, the development of service outsourcing industry in the mode of industrial parks, can give full play to the integration of various regional resource elements and their synergistic effect, the pursuit of regional development path suitable for the specific characteristics of the region.