The speech should be substantial, clear and focused. In our daily life, we may all use speeches. I believe that writing speeches is a headache for many people. The following are my collected speeches on consumer rights protection (8 selected speeches) for your reference, hoping to help friends in need. Speech on protecting consumers' rights and interests 1
Dear friends of consumers:
On the occasion of 3.15 International Consumer Rights Day, on behalf of the district party committee and the district government, I would like to extend holiday congratulations to consumers in the whole region, sincere greetings to all the staff working in the front line of rights protection, and heartfelt thanks to people from all walks of life who care about and support consumer rights protection!
In XX, the theme of 3.15 Consumer Rights Day proposed by China Consumers Association was "Healthy Rights Protection". "Health" refers to the right to life and health, which is based on human life safety, and health is a higher level of life safety. The right to life and health is the most basic right of people and consumers. The right to life and health includes not only the life safety and physical health of consumers, but also the mental health of consumers. This year, the theme of the year of consumption is to protect consumers' right to life and health and cultivate consumers' awareness of life and health consumption, and at the same time, to urge all sectors of society, including consumers, to attach great importance to consumers' life and health from the perspective of implementing sustainable Scientific Outlook on Development and building a harmonious society.
in recent years, with the deepening of the protection of consumers' rights and interests in our region, the protection of consumers' right to life and health in our region has improved, but the situation is still not optimistic, and cases of food poisoning and other damages to consumers have occurred from time to time. In addition, consumers' right to life and health is also damaged in transportation, medical care, entertainment, housing and other aspects. Therefore, all relevant departments should make unremitting efforts to do a good job in supervision and earnestly safeguard the legitimate rights and interests of consumers from being infringed. District Consumers Association should focus on paying special attention to honest management and respecting consumers' right to life and health, organize and coordinate relevant administrative departments, news media and honest management enterprises to actively carry out various publicity and consultation activities around March 5, and strengthen the publicity of Consumer Law and the theme of Consumption Year; The industrial and commercial system of the whole region should carry out anti-counterfeiting activities in depth, continue to seize the problems of counterfeiting, price fraud, false propaganda and other issues of common concern to the society, intensify rectification efforts, and gradually standardize the consumption order in our region; All news media should promptly publicize and report acts that harm consumers' rights and interests, and give full play to the role of news supervision. At the same time, the District Consumers Association should actively coordinate and cooperate with the relevant administrative departments of industry and commerce, price, health, food and medicine to participate in supervision and inspection, strengthen social supervision, and accelerate the establishment and formation of healthy and safe consumption relations in our region.
In the new year, I hope that the vast number of consumers and friends in the whole region will further raise their awareness of rights protection according to law, strengthen their awareness of healthy consumption, give full play to the role of social supervision, and create a healthy, safe, harmonious and orderly consumption environment. It is hoped that all commodity operators will consciously abide by national laws, regulations and business ethics, operate legally and honestly, enhance their service awareness, earnestly safeguard the rights and interests of consumers and ensure people's physical and mental health.
Finally, I wish all consumers and friends in the whole region happiness, good health and all the best. Speech on protecting consumers' rights and interests 2
Comrades:
Today, the Municipal Consumers' Association held a grand commemorative meeting of "March 5" International Consumer Rights Day in X years to commend "consumer satisfaction units" and make arrangements for this year's 315 series of rights protection activities, which is of great significance for protecting consumers' legitimate rights and interests according to law, creating a safe consumption environment, and implementing the requirements of environmental innovation in the city and promoting rapid and sound economic and social development. In a few days, it will be the International Consumer Protection Day, which is a special festival for us and all consumers to celebrate.
on behalf of the municipal government, I would like to take this opportunity to express my holiday greetings to the consumers in the city! I would like to express my sincere thanks to all the functional departments that have been working hard in the front line of consumer rights protection! Warm congratulations to the unit that won the "Customer Satisfaction Unit"! I hope that consumer associations at all levels and the vast number of business households will follow their example and shoulder the heavy responsibility of consumer rights protection. With the correct leadership of party committees and governments at all levels and the care and support of all sectors of society, we will work together to achieve development and promote the work of consumer rights protection in our city to a new level.
In the past year, according to the unified deployment of the whole city, the Municipal Consumers' Association United and led all the governing units, stood at the height of practicing important ideas, fully recognized the great strategic significance of consumer rights protection work in accordance with the requirements of implementing Scientific Outlook on Development and building a harmonious society, conscientiously implemented the Consumer Rights Protection Law, fully played its functional role, closely cooperated, United and cooperated, effectively purified the consumer environment through special rectification, strengthened law enforcement, mobilized the masses and other measures, and constantly led the consumer rights protection work.
In particular, the industrial and commercial departments should give full play to their own functions, earnestly carry out the actions of "cracking down on fake and inferior products, ensuring high-quality products, stressing honesty and combating fraud", respect consumers' wishes, listen to consumers' voices, and strive to achieve "three combinations" in the work of consumer rights protection, namely:
First, combine with the industrial and commercial law enforcement functions, closely rely on the government's three-level service network for the people, and comprehensively promote the construction of "one meeting and two stations" (. Consumer Association Complaint Station (12315 Complaint Reporting Liaison Station), improved 862 village-level "two stations" service agencies, and issued letters of appointment and special training to 862 rights protection liaison officers, so that the proportion of rights protection network covering administrative villages in the city reached more than 95%, which truly realized the goal of farmers' "consumer complaints do not leave the village" and greatly enriched the functions and connotations of the government's service for the people.
Second, in combination with the propaganda and guidance function, around the theme of "Health and Rights Protection", a large-scale 12315 publicity page was added in the main roads and business centers of the city, and a column was set up in the newspaper to strengthen the publicity of the Consumer Law and expose infringement cases. Activities such as "315 International Consumer Rights Day" and "Golden Autumn 315 Rights Protection Knowledge TV Competition" were organized successively, which not only promoted the integrity management of enterprises, but also improved the quality of enterprises.
Third, combining with the contract mediation function, we set up a contract dispute mediation center and 22 grass-roots mediation stations, especially strengthening the assistance and guidance for "order agriculture" and extending the functional scope of the Consumers Association. Over the past year, * * * has accepted more than 16 consumer consultations, accepted 1146 complaints and complaint reports, and put 466 cases on file for investigation, with a settlement rate of over 95% and a feedback rate of 1%. It has saved consumers an economic loss of 1 million yuan, destroyed 17 dens for counterfeiting and selling fakes, and seized 24 varieties of counterfeit and shoddy goods in 11 categories, effectively safeguarding the legitimate rights and interests of consumers, producers and operators. Last year, Wang Dongfeng, deputy director of the State Administration for Industry and Commerce, and Li Huali, director of the Shandong Provincial Administration for Industry and Commerce, made a special trip to our city to inspect and listen to the report on consumer rights protection in our city; For the first time, the City Consumers Association hosted the work conference of the province's Consumers Association, and introduced its experience with the theme of "Deepening the Construction of" Two Stations "and Vigorously Carrying out the Work of Safeguarding Rights in Rural Areas", which was fully praised by the leaders attending the meeting. At the end of the year, the Municipal Consumers Association was rated as "the best unit to implement the statutory functions of the Consumers Association" by the Consumers Association, which was fully affirmed at all levels. Speech on consumer protection 3
Dear leaders and judges:
Good afternoon!
If I am just an ordinary consumer, I think I can remind all of you of the industrial and commercial law enforcement officers with the national emblem on their heads and the red shield on their shoulders. It must be the "3.15" Consumer Rights Protection Day every year. Yes, "3.15" has only one day every year, but for today's ordinary people, any complaints about consumption will be answered in time, and any questions about consumption will be explained to you, because behind the masses, there is a team that is in power according to law and an industrial and commercial team that allows the people to live "3.15" every day! Today, let me talk about the industrial and commercial people in xx county with the title of "Strictly enforcing the law and being affectionate, adding luster to the" Red Shield ".
In recent years, with the acceleration of urbanization, the real estate development in xx county is in full swing, and the construction market is very active. However, in a thriving urban construction scene, there are some discordant notes. The construction team is mixed, and all kinds of unqualified and unlicensed designs are mixed in, making waves and making huge profits, which directly leads to the increase of real estate consumption disputes, serious damage to consumers' legitimate rights and interests, and destruction of the environment of fair competition in the construction market. The house is a big commodity that the people spend the most money on. In the face of this situation, a group of people from xx Industrial and Commercial Bureau can't sit still. "Knowing that there are tigers in the mountains, they prefer to travel in the mountains."
The Bureau's Economic Inspection Brigade dispatched elite troops to overcome numerous obstacles. Through arduous investigation and evidence collection work, X major cases involving unlicensed construction and unlicensed design involving more than X million yuan have been successfully investigated since last October, and a fine of more than 1.5 million yuan has been imposed. This is like stirring up a hornet's nest, and illegal builders and contractors are in chaos. Some contractors tried their best to give gifts and treat law enforcement officers, but they were all turned back one by one. Soft can't be hard. Someone threatened to pay 511,111 yuan to buy the life of the battalion chief Xu Jinhua. When the battalion chief Xu knew it, he stood upright and refused to give in. I was a family of three. I was waiting for you when you came. There was no way to want me to bending the law! There are also people who refuse to accept the punishment and bring a lawsuit to the court. However, after the first and second trials of the court, the facts of the case were clear, the evidence was conclusive, the procedure was complete, the qualitative determination was accurate, and the punishment was appropriate, and the Industrial and Commercial Bureau won the case. Due to the majesty of the law and the momentum of law enforcers, the parties to the case finally accepted the punishment, and the order of the construction market in xx County was effectively regulated.
It is said that the law shows no mercy, but the service-oriented industrial and commercial team is full of deep affection for the people! In the first half of this year, in an unlicensed rectification activity, xx industrial and commercial law enforcement officers found a unlicensed steel shop, and the steel sold had quality problems. When law enforcement officers were ready to seize those inferior steel products, they were strongly resisted and reviled by the shopkeepers, and the onlookers also booed, saying that "industrial and commercial cadres will not give laid-off workers a way out, but will push them to the wall."
It turned out that this steel shop was run by a laid-off couple. Although there was nothing wrong with the seizure according to law, the law enforcement officers immediately stopped the seizure, but ordered the shopkeeper to stop selling, and together with the shopkeeper, they sampled the steel and sent it to the relevant departments for inspection. When I learned that the goods did have quality problems, the parties suddenly collapsed and repeatedly blamed themselves and their wives for not opening the store in a hurry. This time, they lost all their money and it was all over! When the time was ripe, the law enforcement officers promptly publicized the laws and regulations of the country to him, provided him with the addresses of some regular manufacturers, and at the same time helped him get in touch with the industrial and commercial departments at the delivery place in time, and found the dealer to return the inferior steel and get back the cost. Things could have ended here, but in order to show support for laid-off workers to find their own way out, the industrial and commercial departments have obtained licenses for them and sent them to their homes.
when the laid-off workers received their licenses with trembling hands, they were moved to kneel in front of the industrial and commercial cadres and said, "If you insisted on confiscating my goods last time, I would really lose everything and could not live! It is you who have given me the confidence to start a new business, and I must promote you to laid-off workers. " Sincerely, the stone opens the door. Since then, the laid-off worker who once struggled with industrial and commercial cadres has really become a voluntary propagandist of the industrial and commercial department. Under his mobilization, many unlicensed operators have taken the initiative to reissue their licenses.
There are many similar things. xx industrial and commercial people hold the sword of fairness in their hands and the common people in their hearts. They use their unique "public interest, sincerity and love" to create a fair competitive economic environment and make every effort to promote the healthy development of the county economy. Let me say thank you to all industrial and commercial cadres in the name of consumers, and let us pay deep respect to the industrial and commercial law enforcement team! Speech on Consumer Rights Protection 4
Comrades:
On the eve of "3.15" International Consumer Rights Day, we hold a symposium on the theme of "Consumption and Safety" to commemorate "3.15" International Consumer Rights Day. The purpose is to carry out extensive and in-depth publicity around the theme of "Consumption and Safety", give full play to the role of all sectors of society, and comprehensively promote the in-depth protection of consumer rights and interests. On behalf of consumers in xx county, I would like to take this opportunity to extend my warm welcome and heartfelt thanks to all the directors, leaders of enterprises and institutions invited to attend today's forum!
in the past year, under the correct leadership of the county party Committee and the county government, xx County Administration for Industry and Commerce and Consumers Association adhered to the people-oriented principle, built a harmonious society, safeguarded the fundamental interests of the broad masses of the people, established the working concept of "all for consumers and all for consumers", grasped the four main lines of "publicizing consumption policies, promoting consumer rights protection, building harmonious consumption and promoting economic development" around the theme of the year, and accepted consumers throughout the year. 326 cases were successfully mediated, with a mediation rate of 1.111%, recovering economic losses of 671,111 yuan for consumers, receiving 373 visits and consultations, issuing 26 consumer warnings and reminders, publishing 42 communication reports, recommending 18 honest units, 2 satisfied brands, and settling 24 consumer disputes, which promoted the harmony between operators and consumers. Xx County Consumers Association insists on promoting development through innovation, safeguarding rights through mechanism, focusing on all aspects, and vigorously improving the ability of consumer rights protection, which has made positive contributions to the steady and rapid development of the county's economy and society.
China Consumers Association has defined the annual theme of consumer rights protection as "consumption and safety". The basic goal of "consumption and safety" is to urge all sectors of society to attach great importance to the issue of consumer safety from the perspective of promoting economic development and promoting social harmony and progress, further implement laws and regulations on the protection of consumers' rights and interests, and protect consumers' safety rights. The Consumers Association of xx County will earnestly perform its duties and carry out the following seven activities around this theme:
First, it will widely publicize the theme of the year in various forms, raise the awareness of all sectors of society on "consumption and safety" and actively participate in the theme activities of the year;
second, organize research on online transactions, cosmetics safety and prepaid taxi consumption, and promote the improvement of laws, regulations and related systems to protect consumers' personal and property safety;
Third, carry out consumer appraisal activities aiming at the "overlord clause" and consumption trap in service industries such as tourism and catering, so as to improve the service level of the industry, further improve the industry norms and strengthen the protection of consumers;
fourth, actively handle consumer complaints about consumer safety and resolve consumer disputes in time;
Fifth, strengthen the comparative test of safety-related goods and services, issue consumer warnings and tips on consumer safety, and provide consumers with information on safety products and services;
Sixth, carry out consumer education on consumer safety to help consumers increase their knowledge of safe consumption;
Seventh, strengthen communication and cooperation with relevant industries and promote the protection of consumers' right to safety.
consumer rights protection tasks