Polite service language is an important communication tool for service personnel to express their will to guests, exchange thoughts and feelings and communication. It comes from the spirit of civilization, but also from the content of the service work and the need for quality service is a form of embodiment. Service reception staff to be good at using this useful communication tool, it is necessary to do to talk elegantly, soft tone, tone of voice, sincere attitude, pay attention to language art.

When talking with the guests, the voice should be clear, the tone should be smooth, the speed of speech should be moderate. At the same time to pay attention to the voice and "send air, must avoid the use of nasal, sharp noise, bass, flat tone, and to abandon the use of "mantra" bad habits.

To use standardized language, service, there should be "five voices", that is, when guests come to welcome the sound, meet the guests have greetings, get assistance when there is a thank you sound, guests are not satisfied with the sound of an apology, guests leave the store when there is a goodbye sound. At the same time to put an end to the four words, that is, disrespect for the guests of the contemptuous language, lack of patience in the irritable language, self-righteousness of the negative language, difficult for others to fight language.