Time flies, the blink of an eye has passed, and our hotel work will usher in new progress. It's time to plan the next step! The following is the annual work plan of the hotel I have carefully arranged for you, hoping to help you.

The excellent annual work plan of the hotel (1) has quietly ended in 20__ _, and the hotel has also undergone great changes in 2008. As an ordinary member of the hotel, he feels stability, innovation, development and development, and has gained a lot in daily management, corporate culture construction, human resources, quality inspection, security and outsourcing.

I. Work Summary for 20__ years

Looking back on the work in the past 20 years, we can say that there are gains and losses. As a shareholder and supervisor of the hotel, my work and responsibilities also make me feel a sense of responsibility and utilization. Before I worked in a hotel, I had little experience in this industry. After I arrived at the hotel, with the help and assistance of all of you and your colleagues, my work and I have made great progress. Of course, there have been many problems in half a year, but this is also the experience and capital that I can rely on for my work and personal growth.

1, job performance description

(1) Half-year work progress, achievements of standardized management and institutionalized construction;

(2) Outsourcing, laying the foundation for the hotel to create an external business environment;

(3) the progress of human resources work, from personnel selection and staff training to scientific management and deployment of human resources;

(4) the progress of quality inspection, quality inspection system has been established;

5] The Administration Department provides basic support for the overall work and operation of the hotel, and works closely with various departments to develop the hotel.

2. Work error summary

(1) There are still some irregularities in internal management, which affect the whole work;

⑵ Pay attention to the quality of work, emphasize management, pay attention to the life of employees, and communicate with employees in the future to meet the work requirements;

(3) The training is systematic and should be improved within 20__ years;

3, personal advantage analysis

(1) Strong affinity, good management foundation, willing to work, able to work in a fast environment;

(2) Strong learning ability, able to master new knowledge and apply it to work in a short time;

(3) Control ability, good at communication and strong control ability;

(4) Careful work and being good at starting from the details are of great benefit to the work;

4, personal disadvantage analysis

(1) Being engaged in the hotel industry is short-lived, professionally;

⑵ Improve the control and grasp of one's own personality shortcomings, increase the advantages in the work, try to avoid the disadvantages and carry out one's own work well.

Second, the hotel manager's 20__ year work plan

Looking forward to the challenging year, there are many plans to be implemented one by one. 20__, I will design and plan the work from the beginning, and I will inform you of the plan so that I can make suggestions and modifications to my plan and help you in the planning process.

1, description of overall work plan

Principle: hotel management and development as the principle, all working principles.

Two tasks: promoting human resource management and outsourcing;

Three core links: the close relationship between training and management, the recruitment and selection of suitable personnel, and the steady improvement of safety work;

2, 20__ year work plan

(1) own responsibilities, work image and dedication to the development of the hotel.

As a shareholder and supervisor of the hotel, my feelings and responsibilities for the hotel have always been my responsibilities as an administrator. In 20__ _, my office and I will ask the hotel to do every job in detail, assist the general manager in every policy measure, and make great progress in hotel performance.

(2) Human resource management:

In 20__ _, the administrative department will take the recruitment and training of personnel as human resource management, and systematize the human resource management from the aspects of talent introduction channels, expanding the room for personnel to rise, healthy competition of personnel and assessment mechanism, so as to build a competitive hotel staff.

(3) Training:

Training is the guarantee of hotel operation. In the year of 20__ _, I will establish a training system, starting from employee induction training, professional training, daily training and manager training, covering all areas and regions of the hotel, taking training and quality inspection as the main principles, constructing the composition of corporate culture and laying the foundation for hotel operation.

(4) The quality inspection system is sound and feasible, and the work is good.

In the 20__ year quality inspection system, hotel quality inspection is linked with quality inspection. In principle, quality inspection should be stricter than inspection and feedback, not for punishment, but because the quality inspection results are closely related to employee training and assessment. A feasible quality inspection feedback analysis should be reported to the hotel every month, which is the basis of hotel management.

5. On the basis of the original outreach, the outsourcing work "develops new friends and does not forget old friends".

Communicate with newcomers, with the support of the hotel, all social relations, resources and circumstances make outreach and outreach expenses better than in previous years, and the hotel's operating order is improved.

With a strong sense of safety responsibility and the spirit of treating things rather than people, we should pay close attention to hotel safety management and strengthen the ability of "safety prevention" so that there will be no major safety accidents in the hotel all year round.

Hold a fire drill in 20__ _ years, increase fire training, improve fire safety, and check the fire monitoring system according to hotel practice. In 20 _ _ _, it is planned to organize three or four safety inspections throughout the hotel, and organize a small-scale routine inspection once a month. The responsibility for safety work should be implemented to all people, and a safety responsibility letter should be signed with the responsible person to make the safety work routine, institutionalized and standardized.

The year 20__ carries many people's dreams and comes at a gallop with the unique speed of the information age. In 2008, I hope to foster strengths and avoid weaknesses in my work and learn to appreciate more life scenery in my career. I hope the work can be greatly improved on the existing basis; In 20__ years, my club and I will practice hard, enhance connotation, accumulate internal strength, expand memory, build a real team, an excellent team, a professional team, and also be a professional hotel manager!

Excellent annual work plan of the hotel (II) I. Overview of objectives

1, the arrival of the new year, facing the increasingly fierce competition in the hotel industry, as well as the problems of outdated storefronts and aging equipment in hotel management, in order to ensure the overall storefront image and business philosophy and provide a comfortable hard environment for dining guests, the engineering department must spare no effort to maintain storefronts, equipment and facilities, and only a comfortable environment and delicious dishes can become the reason why customers are supreme.

Second, the key work

1, improve work style, enhance service awareness, service process, service quality, etc., improve work skills, improve work efficiency, improve work image, and provide better services for the branch.

2. Improve the work service procedures, strengthen the awareness of active service, coordinate the timeliness and effectiveness of work with various departments, and do more without shirking.

3. According to the maintenance plan, do a good job in the maintenance of large equipment, do a good job in the seasonal maintenance and daily maintenance of kitchen equipment in the front hall, and strengthen the regular maintenance and inspection of electrical appliances and pipes in restaurants, kitchens and staff quarters.

4 establish the concept of cost economy, play the role of profit center, and improve and reduce the cost of material and energy consumption according to the management methods of energy, materials, repairing the old and utilizing the waste.

○ Grasp the quality of engineering parts, register the use date of main parts and materials, and track the use quality and service life.

○ Control the economic operation of equipment reasonably, put an end to leakage, and strengthen the inspection of water, electricity and energy consumption of various departments.

○ Repair the old and make use of the waste, strengthen the assessment statistics, and put an end to the bad style of just replacing it regardless of careful maintenance.

○ Strictly control outsourced maintenance, try to maintain it by yourself if possible, and try to control the maintenance cost.

○ Actively do a good job in the preliminary maintenance of equipment, so that unused equipment can be maintained first.

Third, the specific plan;

June 5438+ 10 is the safety inspection month, which mainly checks the business area, kitchen equipment and staff accommodation safety of the branch, and makes records for the record.

There is no work plan in February, and February is the Spring Festival. I use the Spring Festival to teach myself some professional knowledge.

In March, the store plans to maintain the month, and the next branch will check and record the items that need to be maintained, and make a project budget report.

April maintenance construction month, arrange engineering personnel to carry out engineering maintenance, plan the cleaning work of kitchen fans, and complete it in late April.

May summer air conditioning maintenance month, to do all-round maintenance of air conditioning equipment and kitchen refrigeration equipment of the branch, completed in late May.

June is the month of safe electricity consumption, and summer is the peak period of electricity consumption. Investigate the hotel's electrical equipment and wiring, record and deal with it in time, and complete it in late June.

7. In August, conduct unscheduled and irregular inspections of the branch, and handle the problems in time when found.

In September, the focus of work was tap water, and the water equipment of the branch company was inspected to prevent water leakage.

In June, 5438+ 10 winter air-conditioning maintenance, and in late June, 65438+ 10 completed all-round maintenance of air-conditioning equipment and kitchen refrigeration equipment.

165438+ 10 is the month of safe electricity consumption and the peak month of electricity consumption in winter. We will try our best to check the electrical equipment and wiring of the hotel, make records and deal with them in time. 10 will be completed in late October.

During the gas safety month of 65438+February, the stoves on the gas room, coal drum, gas hose, main pipeline and stove were comprehensively inspected and maintained, and records were kept for the record.

The excellent annual work plan of the hotel (Chapter 3) _ _ is a key year for the hotel to prepare for a four-star tourist hotel and complete its economic take-off. Therefore, it is urgent to further improve the quality of employees and improve their service skills. According to the instructions of the hotel board of directors on strengthening staff training, combined with the actual situation of the hotel, I plan to take _ _ _ year as an opportunity to further promote the depth of staff training and strive to do a good job in all-staff training in _ _ _ _.

I. Guiding ideology

Around the hotel economic work, the theme of "training employees to be versatile" runs through, so we should seriously study and deepen our understanding of the importance of today's training work and promote the improvement of the overall quality of employees.

Second, the status quo of the hotel

At present, there is still a big gap between the service skills and service awareness of hotel employees and the standard of our four-star goal, which is mainly reflected in the lack of etiquette literacy of employees, weak customer service awareness and unfamiliar business of employees.

Three. Current goals and tasks

_ _ The annual staff training aims at hotel development and job demand, effectively raising employees' awareness of the importance of training, actively guiding employees to learn consciously, sharpening their skills, enhancing their self-confidence in participating in the reform in competitive positions, cultivating a high-quality staff team with high service quality and unique skills, and striving to make them intelligent employees who are constantly learning and improving in the new period.

Fourth, the methods and contents of training.

Take each department as the basic training unit, implement the training principle of combining marketing service concept with skills, and organize the implementation of a multi-functional training method. It is planned to carry out targeted training from three aspects to continuously improve employees' job skills.

1. Professional skills training

(1) The brand-new ideas and ideas of management have become an urgent knowledge demand of hotel employees, including managers. Therefore, this year we are going to strengthen the professional knowledge training for managers, and organize regular training courses for hotel general managers, vice presidents or senior managers to improve management skills.

(2) reception, room service center, etc. They are all important windows for hotel quality service, and the lack of foreign language ability during travel will inevitably have a vital impact on hotel management. Therefore, in order to improve the foreign language level of employees in the above departments, the hotel will launch English training courses in the near future. Detailed plan

① Time: It is planned to start school in February, with a period of 3 months, and two training courses are arranged every week (24 hours in total).

Objective: To improve the basic foreign language conversation ability of employees and reach the level of basic communication with foreign guests in foreign languages.

③ Object: All front office staff, housekeeping center staff and switchboard staff are required to attend. Employees in other positions promise to register voluntarily.

④ Assessment: During the training period, the personnel department will conduct an uninterrupted assessment in the form of quizzes to examine the employees' mastery. After the training, the personnel department will conduct a major assessment, mainly an oral examination.

⑤ Reward and punishment mechanism:

A. Give encouragement and salary increase to employees with excellent test scores.

B, set a certain English margin,

C, giving priority to the annual assessment of outstanding employees; Punishment. Those who fail the examination will be given the opportunity to make up the exam, and those who fail will consider delaying their promotion.

(3) Employees' business skills training: take the department as the training unit, and the department shall formulate a monthly employee training plan (submitted to the Personnel Department) and implement it. The personnel department is responsible for tracking and supervising, and putting forward reasonable suggestions for training.

2. Employee in-store training

Employees go through the entry formalities.

Training content: employee handbook, hotel profile, service etiquette, code of conduct and service awareness, fire control and safety knowledge, service skills, hotel knowledge, etc.

Inspection and verification

Employee employment training

Staff promotion training

Employee confirmation evaluation

Employee promotion evaluation

New employees are a new force in hotel economic activities. They should improve their quality, hone their skills and keep up with the rapid development of hotels as soon as possible. According to the principles of "training first, then taking up the post" and "taking up the post while training", we will train new employees in a planned and step-by-step manner.

Training content: job responsibilities, departmental rules and regulations, staff scheduling, holiday requirements, departmental organizational structure, departments to be contacted and their telephone numbers, departmental service awareness and standards, professional knowledge and skills, departmental training policies and procedures, handover procedures before and after work, departmental hygiene standards, introduction of colleagues, operational procedures, etc.

Induction training for new employees: Personnel Department

Induction training for new employees is conducted once or twice a month (depending on the number of new employees), and the time is arranged to avoid the peak business hours of the department. Induction training takes a week as a cycle, and training is conducted every afternoon 14: 00- 16: 30.

After the training, the personnel department will conduct an assessment, and the assessment results will serve as the basis for employees to become full employees.

3. Training with one specialty and many abilities

Cultivating talents with "one specialty and many abilities" is the theme of our hotel's training work in _ _ _. It is the top priority of our work to rationally allocate human resources and cultivate compound talents. Therefore, this year we decided to do a good job in three aspects of training.

Take the lead in implementing follow-up training of different skills in the same department in front-line posts, so as to strengthen the flow of talents, solve the shortage of personnel in emergency situations, and provide necessary conditions for employees to master service skills in an all-round way and strive to be an all-round and intelligent employee.

Excellent annual work plan of the hotel (Part IV) is to strengthen the management of hotel service quality and improve the overall competitiveness of the hotel. In order to ensure that the service quality inspection can be effectively carried out and the rectification work can be actively implemented, the quality inspection regulations are formulated as follows:

I. Hotel Quality Inspection Organization Network

The hotel quality inspection team (hereinafter referred to as the quality inspection team) consists of a leading group and a working group, and is responsible for inspecting and supervising the service quality and work quality of all departments of the hotel, and putting forward rectification opinions for follow-up assessment.

(1) Leading Group: Team Leader: General Manager. Deputy Head: Deputy General Manager. Team members: chief financial officer, assistant general manager, assistant general manager, manager of quality inspection and training department, and lobby manager.

(II) Working Group: Team Leader: Deputy General Manager. Deputy team leader: manager of quality inspection and training department and lobby manager. Members: Executive Chef, Manager of Engineering Department, Manager of Housekeeping Department, Deputy Director of General Office, Personnel Manager, Manager of Chinese Restaurant, Manager of Western Restaurant and Assistant Manager of Lobby.

Second, the hotel quality inspection project scope

Scope of hotel quality inspection project: project scope.

1, the overall requirements (including the implementation of management systems and norms and the quality of employees).

2. Front office (including switchboard, reservation, check-in, luggage service, wake-up service, checkout, maintenance and sanitation of business center and front office).

3. Rooms (including room service, turndown service, laundry service, mini-bar service, room maintenance and cleaning).

4. Catering (including buffet breakfast service, dinner service, lobby bar service, food delivery service, maintenance and cleaning of catering area).

5. Public * * * and backstage area (including surrounding environment, maintenance of elevator hall in staircase corridor, public * * * toilet and backstage area).

6. Other services (including conference and banquet services, gyms, swimming pools and changing rooms).

Third, the operation mode of hotel quality inspection

Operation mode of hotel quality inspection:

(1) Working Principles of Hotel Quality Inspection Team: Working Principles of Hotel Quality Inspection Team:

Principle 1. On the premise of being familiar with the Interpretation of Classification, Evaluation and Evaluation of Tourist Hotels, the personnel participating in quality inspection should objectively carry out quality inspection with a serious and responsible attitude and the principle of seeking truth from facts, referring to the Interpretation of Classification, Evaluation and Interpretation of Tourist Hotels and the employee manuals of other hotel systems, and obey the work arrangements of hotel leaders and quality inspection teams.

2. The questionable events or inconclusive contents in quality inspection shall be truthfully recorded in the quality inspection form, and personal opinions shall be put forward.

3. Record the work of hotel leaders in real time during quality inspection? .

(2) Operation mode of hotel quality inspection:

Operation mode of hotel quality inspection:

1, check regularly once a week, the participants shall be determined by the quality inspection team leader, and a two-week quality inspection report shall be issued; Check once every two months, led by the quality inspection team leader? The person in charge of the security department and the engineering department or the personnel designated by the department and relevant personnel shall attend to conduct a comprehensive inspection of the hotel's safety facilities, equipment and maintenance, and designate the personnel of the inspected department to make on-site records, issue a quality inspection report, and the quality inspection working group shall make a summary inspection; Spot check once every quarter, invite members of the hotel quality inspection leading group or experts from the industrial and commercial bureau to conduct spot checks on the hotel together with the hotel quality inspection working group, and issue professional reports.

2. During quality inspection, the department shall, in conjunction with the quality inspection working group, send service personnel to the site for inspection.

3. For the problems found in the inspection process, the quality inspection team leader shall designate personnel and the accompanying personnel of the inspected department to make detailed records, so that the inspected department can investigate the causes of the problems.

4. After summarizing the inspection results, the quality inspection team will fill in the quality inspection report for the problems and send it to all departments.

5. The managers of each department fill in the rectification measures and rectification time on the quality inspection report, and sign it for confirmation, and the quality inspection report will be fed back to the quality inspection team.

6. The quality inspection team shall review the results on the rectification plan and quality inspection report, and feed back the results to the quality inspection leading group for review.

7. If the department fails to feedback the results in time or refuses to rectify, deal with or repeat the same problem, the quality inspection team will ask the hotel to report it at the regular administrative meeting and make corresponding economic assessment for the department head as appropriate.

8. Controversial problems in quality inspection should be reported to the leading group of hotel quality inspection for coordination and treatment, and whether to punish them or not as the case may be.

(3) Hotel quality inspection channels:

Hotel quality inspection channels: quality inspection channels: a, direct inspection; B, duty record; C. feedback from other people or departments; D, guest complaints; E, guest opinion form, etc.

The annual excellent work plan of the hotel (5) the 20__ year implementation plan of the fire protection work of Ocean Garden Hotel;

I. Guiding ideology

We should fully understand the importance and necessity of hotel fire control work, conscientiously implement the policy of "prevention first, combining prevention with consumption", and handle the relationship between hotel fire control safety work and improving hotel service quality with a high sense of life responsibility for hotel property, guests and employees. Put fire safety on the department's important agenda, take necessary measures to ensure the implementation of hotel fire control work, and create a safe and meticulous environment for hotel guests and employees.

Second, the work measures

1, each department shall establish and improve the fire control organization, and clarify the responsibilities for fire control work;

2. Each department shall formulate annual fire control work plan and fire emergency evacuation plan;

3, according to the department work plan, fire training and education for employees;

4, check the hotel fire key parts, found hidden dangers immediately rectification, and make records;

5. Check and test the fire-fighting facilities, equipment and automatic fire-fighting system of the hotel together with the maintenance unit every year;

6. Require each volunteer firefighter to check the fire-fighting facilities, equipment and fire extinguishers in the department area at least twice a day, and make records and files;

7. Strengthen the training of fire monitoring personnel and system management.

Third, specific practices.

1, strengthen the leadership of fire safety work.

According to the focus of fire safety work, we should strengthen the leadership of hotel fire safety work and ensure the implementation of fire safety work. The hotel has established an organizational structure with the general manager of the hotel as the director, the manager of the industrial injury insurance department as the deputy director, and the directors and managers of all departments as the team leaders, with specific responsibilities. All members of the leading group should be responsible for the hotel, have a high sense of professionalism and responsibility, carry out their duties, take strict precautions, do a good job in hotel fire safety, and strive to eliminate all kinds of hidden dangers affecting hotel safety to ensure the safety of hotel property, guests and all employees.

2, the implementation of fire safety system

In order to ensure the implementation of various fire control systems, we should do the following work this year.

(1) Seriously study the fire laws and regulations and the related spirit of hotel fire safety, formulate corresponding measures and clarify responsibilities.

Responsible person, timely check and summarize, and incorporate fire safety work into year-end work assessment;

(2) Use various forms and channels to educate employees on fire safety knowledge and strengthen fire prevention education;

(3) Carefully arrange the duty, and the obligatory firefighters should be conscientious and check the fire-fighting facilities and equipment in all areas of the wine every day. Strengthen the management of volunteer fire brigade;

(4) Regularly check all kinds of fire-fighting equipment and key parts, and report fire safety hazards in time;

(5) Employees of all departments must cut off the power supply before leaving their jobs or offices;

3, implement the policy of "prevention first, combining prevention with elimination"

The key to do a good job in hotel fire safety is to nip in the bud. Implement a fire safety management system that combines regular inspection with daily prevention. The volunteer firemen in this department should patrol and inspect all areas of the hotel every day to do a good job in fire prevention. Report important information in time, leaving no blind spots and loopholes.

4. Conduct a comprehensive fire inspection.

Every month, we should conduct a carpet search in every corner of the hotel to rectify hidden dangers in time. Especially the kitchen, power distribution room, water pump room, generator room, boiler room and other important parts of the hotel should be inspected regularly to eliminate hidden dangers. Hotel volunteer firefighters should attend the training according to the requirements of their superiors, especially those who play an important role in hotel fire control. Improve the safety work account information, that is, fire safety work plan, fire safety work meeting minutes, fire safety work inspection, fire safety work hidden danger rectification, fire safety work education content, fire safety work related documents and requirements, etc.

5. Launch a series of publicity and education activities of "1 19 Fire Day". 1 1.9 is the hotel fire publicity day and the hotel fire inspection day every year.

Step 6 sum up experience

Summarize the hotel fire safety work every month, accumulate experience, find out the gap, and constantly improve measures and working methods. Employees who have made outstanding achievements in fire control work should be praised or rewarded to promote the development of hotel fire safety work.

All departments are requested to carry out the above plans as required, conscientiously complete the fire control work and fire control account work of their own departments, and report the relevant fire control work and fire control account work plans to the administrative office and the security office for the record (in duplicate).