how to settle the pre-authorization when the hotel front desk swipes the pre-authorization check-out

Pre-authorization: POS machine-main menu-pre-authorization-swipe card-enter the authorization amount-enter the password (if there is no password, press the Enter key directly)-print out the pre-authorization POS sheet

Pre-authorization after card passing: POS machine-main menu-pre-authorization-pre-authorization completion-swipe card-enter the authorization completion amount. POS machine-main menu-pre-authorization-pre-authorization completion-manually input card number-manually input card validity period-manually input pre-authorization code-manually input authorization date-input authorization completion amount-confirm-print out pre-authorization POS list. What should the cashier do before the night trial?

Do you mean that he checked in on the same day and left before the night trial? If so, he will manually enter a room rate, and the rest will be normal. How to write the monthly summary of the hotel front desk manager?

I have been working in this hotel for half a year unconsciously. From the beginning, I learned about the front desk to the present, and I am independent. I believe that apart from my own efforts and efforts, I have also left the hotel to bring me training and the support of old employees and leaders. I have learned a lot in half a year, and the well-known business motto of "the customer is always right" has been brought to the extreme here.

in order to achieve certain financial goals, hotels should not only meet the material needs of their guests, but also meet their spiritual needs. Therefore, as a hotel operator, we often meet the requirements of our guests as long as we don't violate the law and morality. Therefore, the induction training will instill in employees: "The guests will never be wrong, only we will be wrong", "Only sincere service will change the smile of the visitors". I have always believed that customers are God's principles and always try my best to serve myself to the extreme. The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, it also includes services such as answering questions for guests, helping guests handle service requirements and telephone transfer. At the front desk of the hotel, the work is divided into three classes: early shift, middle shift and all-night shift, and one of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under heavy workload. But also can alleviate the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can quickly let newcomers gain experience, be guided by the class leader when the workload is small, and absorb more experience and grow rapidly when the workload is heavy. In the past six months, I have mainly done the following work:

1. Strengthen business training and improve my own quality. As the front office of the hotel, every employee should directly face the guests. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We will regularly conduct telephone language skills training, courtesy training and house selling skills training for receptionists, and foreign language training. Only through training can I further improve my business knowledge and service skills, and can I better provide quality services to my guests.

Second, strengthen my sales awareness and skills, and improve the occupancy rate. According to the market situation, the front office actively promoted the sales of individual rooms. This year, the hotel launched a series of room sales promotion programs. The receptionist flexibly grasped the room price according to the market situation and the occupancy situation of the day while offering preferential policies. The number of individual customers at the front desk increased significantly, and the occupancy rate increased. It was emphasized that the receptionist: "As long as guests come to the front desk, we should try our best to let them stay."

Third, pay attention to the coordination between departments. Hotels are like a big family. Friction will inevitably occur between departments in their work, and the quality of coordination will be greatly affected in their work. The front office is the central department of the whole hotel, and it has a close working relationship with catering, sales, guest rooms and other departments. If there is any problem, we can take the initiative to coordinate with this department to solve it, so as to avoid the deterioration of things, because everyone's common purpose is for the sake of wine shops, and if it is not solved and handled well, it will bring certain negative effects to the hotel.

fourth, consider how to make up for the mistakes made by colleagues and departments, and ensure that guests can settle their accounts in time to make them satisfied. The cashier at the front desk is the last department that the guests contact before leaving the hotel, so they usually complain to us about the hotel's services at the checkout, and these problems are not caused by the cashier. At this time, it is most undesirable to shirk or blame the departments or individuals that cause difficulties. "It is irrelevant and hangs high", which not only can't make up for the mistakes, but makes the guests doubt the management of the whole hotel, thus deepening the degree of distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, the guest is often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between the guest and me. Although the sword is good, it is not sharpened constantly "and" it is not enough to know after diligent study ".

mainly write down the main work contents, achievements and shortcomings, and finally put forward rationalization suggestions or new efforts. . . . . . .

The following is for your reference:

Reprint: Summary refers to a comprehensive and systematic general inspection, general evaluation, general analysis, general research, analysis of achievements, shortcomings, experience and so on. Summary is a kind of applied writing, which is to think rationally about the work that has been done. Summary and planning are complementary, and should be based on the plan. Planning is always based on personal experience.

Basic requirements for summary

1. Summary must have an overview and description of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, and the working environment and foundation.

2. Achievements and shortcomings. This is the center of summary. The purpose of summing up is to affirm achievements and find out shortcomings. What are the achievements, how big they are, in what ways, and how they were achieved; How many shortcomings there are, what aspects they are manifested in, what nature they are, and how they come about should be made clear.

3. Experience and lessons. Once you have done something, there will always be experience and lessons. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the past work, and rise to the theoretical level to understand. Future plans. According to the tasks and requirements of the future work, learn from the experience and lessons of the previous period, clarify the direction of efforts, put forward improvement measures, etc.

Matters needing attention summarized

1. We must seek truth from facts, do not exaggerate our achievements, do not narrow our shortcomings, and do not cheat. This is the basis of analysis and drawing lessons.

2. Be clear. Summary is written for people to see. If it is not clear, people can't read it, even if they read it, they don't know why, so the purpose of summary can't be achieved.

3. It should be tailored appropriately and the details should be appropriate. Materials are essential and phenomenal; There are important things and secondary things, and we should go to the weeds and save the essence when writing. The problems in the summary should be divided into primary and secondary, detailed, the detailed should be detailed, and the brief should be omitted.

Basic format of summary

1, title

2, beginning of text

: overview and overall evaluation; Summarize the full text.

main body: analyze the shortcomings of achievements and sum up experiences and lessons.

conclusion: analyze the problem and make clear the direction.

3. Signature

Date

What is the front desk in the hotel?

it refers to how to change some items consumed in a room to cash when the hotel front desk checks out.

hello, please contact the system vendor for this suggestion, or ask the front desk directly to the administrator, who will usually teach you. Hotel front desk accounting

general finance bar How to write a summary of hotel front desk work

Overview of work situation, completion of work objectives

Lack of work attitude and work discipline

Efforts to summarize hotel front desk work

1. Work-related contents 1. The overall work requirements of the front desk are meticulous and standardized, and strive to make no or as few mistakes as possible. 2. Working procedures. Be familiar with all kinds of work processes and master the work steps skillfully. 3. Pay attention to the room prices corresponding to different preferential conditions when selling rooms, such as the different room prices corresponding to deluxe rooms with and without breakfast. 4. Pay attention to the special room prices introduced by the hotel for special periods such as holidays and different sales seasons. 5. When receiving non-mainland teams, pay attention to complete information collection such as name, gender, nationality, arrival and departure date, room number, certificate type, certificate number, visa type and expiration date. 6. Prevent house prices from changing due to input errors or system problems. It is customary to inquire about the revision report of the house price on that day, and correct the mistakes immediately if found. 7. Pay attention to check-in time, check-out time, payment method, house price, certificate type, visa type, certificate validity period and other information when inputting guest information into the computer. 8. When the guest checks out, pay attention to matters such as the room card and the result of ward round. In case of an accident, corresponding measures should be taken immediately according to the specific situation. For example, before the guest leaves the store, be sure to ask the guest to wait for three minutes. If the guest misses the item in the room, immediately hand it over to the guest. If the item in the room is lost, immediately ask the guest to help find it or inform the guest that it needs compensation; If the guest's room card is lost, the guest should be told to compensate for certain expenses. 9. When checking out the house for the guests, pay attention to the completeness of the deposit slip, bill, card slip, expense voucher, miscellaneous charge slip and mini-bar charge slip, and ensure that the refund is correct. 11, when the guest check out, pay attention to different room types, different time points to determine whether and how much room charge. 11, avoid the phenomenon of missing, wrong or altered when issuing invoices. It is customary to write down the room number first, and then fill in the unit and account number, so that it is easy to check and supplement the information when auditing the accounts before work; If you are not busy when checking out, you can fill it out at one time. 12. The number of meeting rooms in the middle shift shall be confirmed with the effective signatory or person in charge. 13. When receiving a team or meeting, confirm whether it is necessary to notify the sales representative first when the room is added or cancelled. 2. Service-related content 1. Be familiar with the names of streets, specialty restaurants, tourist attractions, pharmacies, shopping malls, banks and post offices near the hotel. How to write a letter of criticism for the front desk work of the hotel due to the wrong account settlement

Dear _ _ _ _ _ _ _ _ _ _:

Hello! First of all, thank you very much for taking time out of your busy schedule to read this thousand-word self-criticism book I wrote!

I don't want to make any excuses for my mistakes again, which will only make me more ashamed and ashamed. This letter of criticism is mainly to show you that I deeply hate this wrong behavior, and I am determined not to make similar mistakes again. At that time, I was deeply shocked by the repeated instruction of the leaders, and the serious expression was still in my eyes. At the same time, I have deeply realized the importance of this matter, so I have repeatedly told myself to take this matter as a top priority and not to live up to the painstaking efforts of my leaders and colleagues. I didn't think about my current responsibility well, which caused my work mistakes.

through this incident, I feel that although it happened by accident, it is also the inevitable result of relaxing demands on myself for a long time, and it is also in line with the requirements of our times-building a new style, stressing civilization and running in the opposite direction. After a few days of reflection, I made a detailed memory and analysis of my work growth experience in these years. I remember when I first went to work, I had high requirements for myself, and I could always abide by the relevant rules and regulations everywhere, so as to strive to complete all the work. However, in recent years, because my work has gradually embarked on the track, and I am familiar with everything in the company, especially the care and help of the leaders have made me feel warm, and I have slowly begun to relax my requirements, but I think I have done a good job. Therefore, what happened this time not only made me feel ashamed of myself, but more importantly, I felt sorry for the trust and concern of the leaders.

now, the big mistake has been made, and I deeply regret it and deeply review it. The fatal mistakes in my thoughts are as follows:

My ideological consciousness is not high, and I have a serious lack of understanding of important issues. Even if there is understanding, it has not been really implemented in action.

The fundamental reason for my low ideological awareness is that I don't respect others. The idea of treating work is not deep enough and responsible enough, and I don't realize how hard it is to find a suitable job now.

I decided to make the following rectification:

1. Dig deep into the root causes of my ideological mistakes and find out the possible serious consequences.

2. Seriously overcome the shortcomings of laziness and carelessness in life, work hard to do a good job, and make up for my mistakes with excellent performance.

3. Always strengthen communication with colleagues to ensure that similar mistakes will not occur again.

In addition, I also saw the bad influence of this incident. If everyone is as free and careless as I am at work, how can we implement and do the work well in time? At the same time, if this kind of unorganized discipline concept, bad atmosphere and uncivilized performance are formed in our collective, the improvement of our work will be out of the question, and service will only be on paper. Therefore, the consequences of this incident are serious and the impact is bad.

just a few hundred words can't express my condemnation of myself; More scolding is deeply hidden in my heart. I hope the leader can give me a chance to turn over a new leaf. If the company can give me a chance to mend my ways, I will turn my remorse into strength. I will never fall down in the same place. I will work hard and be responsible in the future, and strive to make greater contributions to the development of the company. Therefore, I want to thank the leader for letting me write this inspection. It was the leader who made me realize my mistakes and gave me the opportunity to correct them. To tell the truth, I am really happy to know many colleagues when I work in the company!

in this case, I also feel that I still lack a sense of responsibility in my work. This fully shows that I don't attach importance to the ways and means of work ideologically, which also shows that I don't have enough sense of responsibility for my work, I don't do my work better, and I don't inject myself with ideological motivation to take a new step. In my own mind, there is still the thought of muddling along and muddling along. Now, I deeply feel that this is a very dangerous tendency, and it is also an extremely bad sign. If the leaders do not find it in time and ask themselves to reflect deeply, and let themselves continue to indulge and develop, then the consequences will be extremely serious, even