Entering Xujiahe Community in Laiwu City, Shandong Province, the reporter's first feeling was "untrue". After a long pause, we realized that this kind of "unreal" performance is that we can't see a security window, a piece of garbage, a small advertisement or a parked car.

In recent years, Laiwu has formed a unique management mechanism in community construction and management innovation, and clean and harmonious communities like Xujiahe abound in Laiwu. Although community work is small, it connects with thousands of families. How can community service make people more satisfied? Please look at the recent survey conducted by the reporter of Economic Daily from Laiwu community in Shandong Province-

Management regards the community as their home.

Taking the community as home is almost a working principle of Laiwu. From city leaders to community cleaners, this awareness will be revealed when talking about community work and doing things related to the community. Serving the people is to make the community a warm harbor for residents.

The first stop of the interview in Laiwu was Xujiahe Community, Zhangjiawa Street, Laiwu Economic Development Zone. This is the original Xujiahe village. After the transformation of 20 10 village in the city, the village has become an urban community, and the number of residents has increased from more than 800 to more than 4,000.

"Did you feel bright when you entered our community?" Wang Zuoquan, secretary of the Party branch of Xujiahe Community, who came to meet him, was very willing to show the reporter around the yard and have a look.

After reading all kinds of services, what surprised the reporter most was that the property fee per square meter in 0.6 yuan was still expensive in Laiwu. The property fee is so low because the property company is opened by the community itself. In Laiwu, the vast majority of residential areas are self-run property companies, and most of the employees are residents of the residential areas. Everyone's affairs are in charge. Property companies are not for profit, and the property fees collected are only used for employees' salaries and public utilities.

There is no trash can in the community, and the property personnel regularly collect garbage at the entrance of the unit building every day, so there is no garbage in the streets and corridors, and naturally there will be no flies. Because of strict management, thieves dare not come in, and those who put up small advertisements dare not enter the community. At first, someone posted a small advertisement for unlocking on the corridor wall, and the community workers shouted "please" to unlock. "When he comes, we will tell him that you posted it, and you are responsible for cleaning it up and restoring it to its original state." Wang Zuoquan told reporters about his management experience. "In fact, there is nothing difficult. It depends on whether you are willing to take care of the community. "

Taking the community as home is almost a working principle of Laiwu. From city leaders to community cleaners, this awareness will be revealed when talking about community work and doing things related to the community.

There are 22 cleaners in Xujiahe Community, who ride electric garbage truck through the community every day. Wei Jianping, the cleaner, showed reporters the tools one by one. "It's all done by the cleaning team, which saves money and is easy to use." The broom is broken into lines with sacks and tied to a long wooden pole, and the dustpan is tied to a waste woven bag with iron wire and tied to a long pole.

The reporter followed Wei Jianping along three main roads and the path in front of Building 19. As she walked, she wiped the floor. The reporter didn't see any obvious dust, nor did she see any scraps of paper or cigarette butts, but she still carefully and vigorously swept the invisible floating dust.

Xujiahe Community Property Company employs many local residents like Wei Jianping. Wang Zuoquan introduced, "It is good to know the roots of your community. For example, although there is a comprehensive monitoring network, residents still take the initiative to sign up for a patrol team to patrol around the clock. Everyone is concerned, and residents in the community will no longer install security window. "

Because it is managed by itself, there is no waste of public electricity and no leakage of public water in the community. When grandmothers take their grandchildren to bask in the sun, they will hang a small plastic bag filled with garbage next to the stroller. When grandfathers play chess in the community service center, they will also put out cigarette butts and pack them to take home.

In order to get the most real situation, the reporter quietly revisited Xujiahe Community the next day, and the result was the same as that seen the day before. Yue Changsheng, deputy director of Laiwu Civil Affairs Bureau, smiled after listening to the reporter's experience. "The management level of Laiwu Community is similar. You can have a look when you are free. " Confidence means that you are not afraid to look.

In community management, Laiwu is so special. Communicate with Bi, the deputy mayor in charge of community construction and management in Laiwu City, asking about management experience and the difficulty of work. He just said calmly: "Where the heart is used, the work can be done well."

Why do you have such a "preference" for community construction and management? "We said to serve the people. Where are people? In the community. He can have no job and no unit, but he must live in a community. " Bi Dong Si said.

Serve new and old residents equally.

In Laiwu, from applying for a birth permit to endowment insurance, from picking up children from school to taking care of the elderly, "as long as residents speak, community cadres will run errands seriously." As long as they are residents of the community, not only the property fees are the same, but also all kinds of services in the community are equally enjoyed. Is it true?/You don't say. /You don't say.

"It's absolutely true." Wang Xianqing, a resident of Shicheng Community, Pengquan Street, Laiwu High-tech Zone, confirmed to the reporter. 200 1 After retirement, I bought a house in Chengshi Community. As a foreigner, Lao Wang, like other residents, has a monthly property fee in 20 yuan, which is about equivalent to more than 0.2 yuan per square meter, which is at a medium level in Laiwu.

Wang Xianqing looked with great pride at the newly decorated community theatre. Lao Wang told reporters that he participated in the community art troupe and rehearsed several times a week in the community theater. The streets and communities have given the art troupe financial support and bought a mobile stage. They can perform in other communities and rural areas every month and feel very happy.

The amateur life of the elderly has been arranged. Can other services in the community keep up? Bi took the reporter to Laiwu Dai Garden Club.

On March 24th, near noon, Lu Peng, a staff member of Dai Garden Club, finally caught his breath. "Can I have a drink first? More than 20 people came to settle down in the morning, so busy that I didn't even care about drinking water. " Lu Peng said that missing weekends and holidays is not the busiest day.

Some of their work falls outside the scope of community work. The reporter asked Bi whether the community service work was too broad. Bi Dong Si said: "The width of residents' life is the width of our community work. These services are summarized as'10+x'. "

10 is a basic public service, and X is a characteristic innovative service. Liu, secretary of the Party branch of Dai Garden Club, told the reporter that Laiwu asked the community to represent more than 200 service sub-projects, 10. According to the needs of the community, Project X is innovative. Such as day care centers for the elderly. In the eight communities visited by the reporter, each community has several rooms with small beds. Rooms are divided into single rooms and multiple rooms, with clean bedding on the bed and LCD TV on the wall. The nursing center has a small kitchen to cook lunch for the elderly.

In addition, many communities in Laiwu also have an innovative service called "4: 30 School".

At four o'clock on the afternoon of March 23rd, Laicheng Garden School was over. Qi Zhaoyu, a student in Class 4, Grade 4, walked out of the school gate with the sign of "School is over at 4: 30" and went to Liu Shuai. Liu Shuai is an employee of De Garden Club and a teacher of "4: 30 School" in the community. Seeing the students arriving in succession, Liu Shuai led them back to the "classroom" on the third floor of the service center of Deyuan Club, 200 meters away. This conference room, which can accommodate 70 people, used to be a community college, conference room and so on. Before 4: 30, from 4: 30 to evening, it is "school is over at 4: 30".

After finding a seat, Yan began to do her homework. The little girl told the reporter that she was very willing to come here. "The teacher tutoring well, I have what don't understand can ask. The classroom is warm and quiet, which is very suitable for us to do homework and print materials. "

At half past six in the evening, Qi Lizhong, Qi's father, came to pick up his daughter. "Fortunately, there is (school is over at 4: 30)!" Qi Lizhong told reporters, "My wife and I are not highly educated and have no ability to tutor our children. The teachers here are all teachers' majors, much better than us. It's not far from school and home, so we feel at ease. "

School is over at 4: 30, which is one of the brightest X projects of De Garden Club. All children living in the community, including the 18 unit in the district, can go to school for free.

According to the requirements, all communities in Laiwu have their own unique services besides 10 basic public services. At present, there are 89 characteristic service brands in Laiwu urban community, and the management-oriented community has truly changed into a service-oriented community.

Establish and improve the security mechanism of people and property.

Some of Laiwu's community construction and management methods have clear policies and regulations, while others do not. To this end, the Laiwu Municipal Party Committee and Municipal Government started with improving the human and financial security mechanism, so that the community construction work can be carried out smoothly.

The window contains gardens near water and distant mountains, flowers and trees in recent seasons-this is an ideal home map for countless people, especially middle-aged and elderly people. Laiwu New Oriental Hua Ting Community Service Center will make this ideal come true: the community will build a residents' activity center on the first to third floors of a building facing the largest park in the city, with a painting and calligraphy room, a chess room, a reading room, a dance room, a children's playground and, of course, a residents' service hall.

New Oriental Hua Ting is a residential property and a community. The residential activity center has been considered from the planning stage. But reporters are more concerned about those old neighborhoods. How to build a residential service center in an old community without a residential activity center or a large community composed of multiple communities and units?

Yue Changsheng said, "Leadership is a breakthrough. I think it is very important to have a leader who understands the community and attaches importance to community building from the bottom of his heart. " Bi Dong Si agrees with this statement. He said, "The achievements of Laiwu community management cannot be separated from the attention of the municipal party committee and the municipal government. Wang Liang, secretary of Laiwu Municipal Party Committee, regards the urban community as the key to get through the contact and serve the masses for the last mile. He has scheduled the progress of work many times, and the community construction working group is also the leader of the mayor of Chloe Wang. "

In recent years, the community construction in Laiwu has been gradually deepened. Only the community construction leading working group includes the main leaders of 34 municipal departments, and high-end restaurants and clubs have become community service centers. Liu's office, secretary of the Party branch of Dai Garden Club, has become a chess room for residents. ...

The construction, expansion and decoration of these community service centers need money. Since 20 13, Laiwu city has invested more than 50 million yuan in community construction. Such a large expenditure is rare in Laiwu in the past two years.

Laiwu was born of steel, with steel as its main business. In recent years, the depressed steel market has affected the city's fiscal revenue. With the development of urbanization, a large number of new citizens flood into cities, and the transformation of cities is imminent.

The old and new contradictions are intertwined, and community problems are increasingly prominent. In the view of Zhu Ailian, deputy head of Laicheng District, Laiwu's community construction and management innovation are "forced out", "reality forced out, and responsibility forced out"

In 20 13, Laiwu municipal party Committee and municipal government put forward the target requirements of "one-year standardization, two-year promotion and three-year innovation", formulated and issued the "Implementation Opinions on Strengthening the Construction of Urban and Rural Communities", and formulated a series of policies and measures to accelerate the development of urban communities from the aspects of organizational leadership, capital investment, policy support and team building. 20 13 from April to June, Laiwu launched the "100-day attack" campaign for urban community construction-100 days basically made the community full of people, money and land.

Recalling this 100 day, Ma Xuexiu, deputy director of Laicheng District Civil Affairs Bureau, is still "worried". Unable to find a suitable place, the grassroots veteran cadre burst into tears. Ma Xuexiu's approach is to bargain-hunting KTV, restaurants and other catering and entertainment places that are eager to get rid of. Most of these places are in good locations and have larger venues to build service halls. Rent or buy, it works every time.

Of course, for residents, no matter how beautiful the community office space is, it is not as practical as the staff with good attitude and high quality. The reporter saw in communities such as Qingxinyuan, Beitan and Luhuayuan in Laiwu that most of the people in the service hall are young people in their twenties, and Wang Tao is one of them. He said that before 2065438+April 2004, there were only 236 community workers in Laiwu city, including 200 members of neighborhood committees and only 36 full-time community workers. During the "100-day attack" period, Laiwu recruited full-time community workers 163, of whom 130 had bachelor degree or above, accounting for 80%, and their salaries were all borne by the finance.

In addition to staff salaries, community work funds are also a long-term expenditure. To this end, Laiwu has formulated special measures. At the beginning of the year, the municipal and district finance allocated three funds, namely, community office service housing subsidy, staff living subsidy and working fund subsidy, which were pre-allocated at the beginning of the year and settled at the end of the year.

Looking closely at the accounts, we can better understand Laiwu's intentions in community management. The municipal finance subsidizes community work according to the standard of 30,000 yuan per thousand households per year, and each new household 10 yuan in that year. Community service income and "fee-to-fee" funds are all reserved for community work funds. This standard is higher than Shandong Province, even higher than Shanghai. Calculated, the annual office service subsidy in each community reaches 654.38+10,000 yuan, and the living allowance for community full-time staff is 2,000 yuan per person per month. District-level finance establishes a special account for each community and community workers, ensuring that all funds and subsidies are directly allocated to communities and community workers by district-level finance.