Recently, I received a lot of inquiries from catering people who need reply templates for bad reviews, so I integrated some commonly used reply templates for reference. You can still make good use of your humor and literary talent to create an active reply atmosphere and make the comments more brilliant.

In addition, customers should reply after receiving favorable comments. At the end of the article, a favorable comment template is attached for your reference.

template for reply to bad reviews

1. Taste problem of food

1. Sorry! I'm sorry! Did not satisfy your taste. This time, knowing that you don't like the taste of XX, we modified the menu in time and added new taste options for you (such as removing hemp, spicy and sour). Next time you remember to choose the new taste option prepared for you ~

2. Bow to you! Apologize to you You don't like the taste of the shop, the shop must change! Please tell me your taste preferences and adjust the taste for your food next time! Please remember to tell me the requirements in the notes ~

2. Delivery delay

1. Dear, I'm sorry! The delivery is too slow, which affects your meals! I'm so angry! The rice sprayed with fragrance has made the little brother cool! Next time, you don't need this little brother to send it. Pick a scud little brother to deliver it to you quickly!

2. Sorry, master! The slow delivery of food has wronged your stomach! Small must be optimized! Negotiate the distribution problem with the platform immediately, and also optimize and improve the dining process in the store! Let the food fly to your side in the future!

3. kiss, I'm sorry! Slow delivery makes you hungry! The popularity of the store has caused a large number of customers to order today, and they are a little busy, and they are already expanding the scale of their meals! In the future, the fast eating speed will make you taste delicious in time!

Third, the packaging problem

1. Thank you for your feedback and support. I am very sorry for the inconvenience caused by the packaging problem ~ The store must improve in all aspects! Re-test packaging, select packaging and optimize distribution! I'm sorry for your unhappiness again. Your feedback has made the store progress. I wish you a happy life!

2. Kiss, I'm sorry! The lunch box we choose is of relatively high quality in the market. The problems you mentioned should be caused by errors in the production of lunch boxes. We will coordinate this problem with the manufacturer to avoid the recurrence of such problems!

3. Sorry! I'm sorry! The problem with spilling is that we are wrong. This time, it should be caused by bumps in the delivery process. The store will coordinate this problem with the delivery brother, and the stability of the lunch box will be tested frequently. Please rest assured that you will meet the store next time!

4. I'm sorry, I'm sorry, but the problem of leaking is that we are wrong. This time, it should be caused by bumps in the delivery process. The store will coordinate this problem with the delivery brother, and the stability of the lunch box will be tested frequently. Please rest assured that you will meet the store next time!

Fourth, the problem of ingredients

1 .. Sorry, sir/madam. The store attaches great importance to your feedback on the ingredients. The ingredients selected by the store are purchased on the same day and are absolutely fresh. I hope you can get in touch with the store by phone to verify the matter and give you a satisfactory result.

2. Excuse me, sir/madam. The problem of ingredients is not only your concern, but also the store attaches great importance to it. People take food as the sky, and chefs take food as their life! I hope to get in touch with you, and the problem verification must be blamed on the individual! Thanks for your feedback!

Fifth, the meal was sent wrong

1. The baby is suffering ~ Master! We don't carry the wrong pot ~ I hope you can get in touch with the shop and send you a replacement!

2. Sorry! I'm sorry! We take most of the responsibility for the wrong delivery. Please enjoy the meal that was sent to you by mistake. I hope I can contact you, and the store will make up a correct meal for you!

VI. Missed meals

1. I'm very sorry! I sent you a delicious meal! The store will make corresponding compensation for you immediately, and immediately check the delivery process of the meal and troubleshoot the problem. I won't let you be disappointed with your meal next time!

2. Sorry, my God! I don't know if it's too late to make compensation for the missed delivery. Anyway, I hope to make compensation for you and reflect deeply! I hope you can trust the store again, and the store will live up to your expectations ~

VII. Cost-effective problem

1. The ingredients used by the owner ~ the store are exquisite and optimized ~ the cost is still a little high, and there is no profit during this preferential activity! Just to deliver delicious food to more people! I hope you can continue to support conscientious chefs like us ~

2. Sorry, dear. The price you mentioned is slightly higher, and the store is extremely sad. The store adheres to the principle of only making high-quality meals, and the ingredients selected are strictly selected. Although I didn't satisfy you this time, I hope you can still think of me next time you want to have a good meal.

8. I'm sorry. The host ~ the younger brother of the store was too busy just now, and the meal was too sloppy to see your notes. I will definitely educate him for you later, and such problems will be reiterated in the store, strictly put an end to them. I hope you have a good mood, please continue to support us!

2. Your Majesty's pardon ~ My little girl lost her mind for a moment and forgot your Majesty's instructions ~ I hope you will forgive me and make meritorious deeds ~ Serve your every meal well ~

IX. The weight is too small

1. I'm sorry ~ The weight is not enough for you. I'm so sorry! Our weight is strictly enforced according to the standard. If you think this quantity is not enough, please write a note next time, and we will do our best to add some quantity for you! I hope to have your continuous support ~

2. I'm sorry for eating baby ~ I didn't eat enough ~ Give me a note next time ~ I'll add an extra spoon to you ~ I'll make you eat enough!

11. The food is cold (we should pay attention to this problem when it is cold, and change the packaging appropriately)

1. I'm very, very sorry, it's really cold today, and the hot food we packed for you is not so warm in your hand. If you have a microwave oven, could you please heat it up?

It's more important to eat warm food when it's cold, and you should also pay attention to your health. Don't catch a cold when it's cold! We will also pay special attention to this problem, and it won't happen again! Next time, we will definitely let you all light up the little stars.

11. No reason for bad reviews

1 .. I'm sorry, dear ~ I made you unhappy, but for what reason? I hope you can call us and we will correct it and compensate you in time. Handle your feedback at any time ~

2. Oh, my God, what's going on ~ I hope you can contact our merchant's phone number ~ The store will be responsible for you to the end, and I hope to get your correction suggestions for the store ~ Thank you for your support!

hello, dear! Is it because we haven't done enough work? We can't satisfy you and can't let you light up five little stars. We are deeply sorry! I hope you can call us back and make valuable suggestions. We will definitely take effective measures to improve it. We look forward to your coming to the store again and seeing our service changes! thank you

12. Malicious bad reviews

1. Come on ~ Please take more time to find ways to improve your store! Don't harm friends again ~ giving us 11 thousand bad reviews won't give your shop an order!

2 .. cross your eyebrows and point at a thousand fingers! Bow your head and be a willing ox! The store will take bad reviews seriously and try to correct them! But I will never bow to professional bad reviewers! Purify the competitive environment and start with me!

3. Dear, the taste of our home is basically in line with most customers. You can try other styles in the store, and the taste will be better. However, we will learn from your suggestions and improve them. I hope you are not a colleague to reply to the bad reviews. Let's remember to delay our reply for a day or two as much as possible. Why?

when the favorable comments are answered, the customer's client will have a message prompt, so that the customer will see the message in the back and re-expose your store, which increases the chances of customers ordering food. And praise customers. At present, this is a high-quality resource. Merchants who know how to make good use of it are very beneficial to evaluate the overall improvement, and they can compete fairly ~

Praise reply

Correct a point of many merchants: reply to bad reviews, but not to praise.

this is a very wrong approach. Praise reply can make guests feel that the merchant is a flesh-and-blood person, and it can produce a * * * sound.

1. Thank you for your approval of the store. Have a nice meal. We will continue to work hard! You can contact us at any time if you have any questions during the meal. We will serve you as soon as possible, thank you!

2. thank you for choosing XX (store name), and we will constantly improve the quality of products and services! Welcome to visit again. I wish you a happy life and a good mood every day!

3. Dear, thank you very much for your support and love of our products! We have also recently launched a new XX product. We look forward to your next attempt and wish you a happy life!

4. Thank you for your valuable advice. We will make improvements according to the feedback. I hope you will continue to support us and bring you better products and services! Look forward to your next visit!

5. Dear customers, thank you for your evaluation and support of our store. When our carefully cooked dishes are affirmed by you, it is our happiest moment! Look forward to your next visit to the store!

6. Thank you for your affirmation and support! Every time you have a meal, we do our best. We hope to bring you the best dining experience. We are always on the road to make quality with our heart!

7. First-class ingredients create first-class delicacies! No matter how bad the weather is and how far away it is, we will deliver steaming meals to you, and your praise is our greatest encouragement! We will always bring you the best taste and quality!

8. Thank you for your support and recognition. The store will continue to work hard. By the way, the photo shoot is really good. Haha, I look forward to your next visit and wish you a happy life!

11. Wow, in the morning, when I saw the favorable comments from my parents, my mood instantly improved. When I received the customers' likes, I felt that my efforts were rewarded, which instantly eased the discomfort caused by those malicious bad reviews. We will work harder ~

11. Dear, it's really warm to see your favorable comments. Although some customers will give bad reviews, I am motivated to see your favorable comments again.

12. crab crab's praise, seeing that my parents like our products, my page is full of joy. When I have time, I can come to the store for a meal. In-class food is better than take-away. 13. Seeing the praise from my parents, my heart is warm. This is the best thing for my second. Remember to collect the store at will, and I won't get lost when I order next time. Thank you very much, dear. The boss is a native of Chongqing, and it is the purpose of the shop to let everyone taste the most authentic Chongqing flavor. The shop is waiting for the young master to come again here ~

15. I dreamed of rave reviews last night, but I didn't expect to get the praise from my relatives today. The most hope for takeaway is the recognition and praise from customers. I think about it every day and dream at night. Thanks for my support and love, we will be more careful!