Read "Haidilao you can not learn" feeling
When I read this book, the first feeling is in the Haidilao employees have a strong faith, which contains confidence, perseverance, stoicism, honor, etc. It is Zhang Yong will be the pioneering way to instill these spirits in the army orders to the staff, so that all employees in the first day of work can be clear. It is Zhang Yong will be the spirit of these pioneering to the army command way to instill the staff, so that all employees in the sea salvage work on the first day can clearly feel the sea salvage of this ship's direction. Being in the same service industry self, in the feeling of Haidilao a meaningful story when also have deep feelings. Haidilao's employees have unparalleled confidence in the development of the enterprise. Money does not fall from the sky, nor grow out of the ground, but from the customer Lv bag out. When Zhang Yong will be such a concept instilled in the staff, the staff found that as long as in order to do a good job of service, they can give customers food, discount or even on the spot free of charge. Because they believe that as long as the service is good, even if this meal loss of money, the next time the customer will willingly put RMB into their hands. And this also creates the highest turnover rate in the industry. When they do the service to the extreme and even some? Perverted? When they do it to the extreme and even a little bit? And when they find the key to business development in their hands, they are confident that the Haidilao will be successful. Similarly, when we give the new staff induction training, the first thing to instill in them should be the hotel's successful development of confidence. Only with confidence in the hotel, they will be concerned about how to do a better job of their own work, for the development of the hotel to add bricks and mortar.
Haidilao you can not learn
? After reading the example of Haidilao is really impressive, more is moved, in this enterprise to see equality, as long as you work hard to be able to use your hands to change their destiny. I personally think that Haidilao is a young people's platform, is to give them a starting point in life, let them self to go platform, is a let them take the enterprise as a home platform. I am y touched by the innovative concept of "one-trick pony" service in Haidilao.
Haijilao heart to create service differentiation, always adhering to the concept of service first, customer first, innovation as the core, change the traditional standardization, advocate personalized service characteristics. The heart of the service as the basic business philosophy, for customers to bring intimate, warm, comfortable service, in the management, advocating the hands to change the fate of the values, for employees to establish a fair and just working environment, the implementation of humane and affectionate management mode. Let the staff strictly abide by the system and process, in fact, is equivalent to hiring a person's hands, did not hire his brain. This is the most costly business, because no one can repeat the same action like a machine without going out of shape. The most valuable thing is the brain, the brain can create, can solve the process and the system can not solve the problem! This sentence dissects very thoroughly. We learn from Haidilao, in order to draw the essence of the art of its management, into our own
own nutrition, so that we can later achieve far beyond its achievements! Ancient saying: "can be correct clothing ko; to the ancient as a reference, can know the rise and fall; to the people to learn from, can be clear gains and losses". Enterprise is nothing more than the organization of people, then, if the Haidilao as a forensic, of course, can also understand the gains and losses. The successful experience of Haidilao is worthy of our reference.
First of all, respect employees, trust employees. Respect for employees, not just as a money-making machine. Trust employees, that is, dare to authorize. The staff there not only refers to the company's senior, middle management cadres, but also including grassroots managers, ordinary employees, including all employees. The mall is a battlefield without smoke, a company is an army fighting on the battlefield. An elite army not only needs a wise commander-in-chief and a general who can take charge, but more importantly, it needs more excellent grass-roots commanders and brave warriors! Haidilao, as a private company making hot pot, actually gives the waiters the power to decide on their own to deliver food to customers and even to waive the bill, the courage of its leaders is really convincing! People are expected to self can be trusted by others. People are trusted, will have a sense of duty, will have the energy. In fact, everyone has a piece of grass in his heart, the vast majority of people are willing to know the favor, not willing to let down the trust of others. As the old saying goes, "Doubtful people do not use, not doubtful people. Doubting people refers to the leadership to be good at knowing people, so-called know people well.
This refers to the leadership's magnificent temperament. In a company, each employee's character is high and low, potential size, but human dignity is completely equal.
Second, treat employees well. Business leaders should treat employees as relatives, so that employees feel happy and happy to work and live in the enterprise. Happy employees will make customers happy, happy employees will make customers happy. Treat employees fairly and equitably, bring good accommodation, give employees a fair chance of promotion, these will make the staff's happiness index increase. Business leaders always expect employees to have a strong sense of belonging to the company, to take the company as their home, and to consciously and actively protect the interests of the company. How can we make employees treat the company as home? It is very simple to treat employees as family members.
Again, the implementation of differentiation strategies in service to move customers. Differentiation is different from the crowd. With the crowd is not the same must not be able to win. But not with the crowd is not the same, must not win. In the same industry, the quality and price of the product is often not much difference, the real gap is where the service. In the customer to pay the same price, who let them feel that the more value they buy, who will be loved by customers. Giving away money on the price of a product is a way for customers to pay a smaller price for something of equal value. This tactic can certainly boost sales, but this type of promotion comes at the cost of lower profits. And there is always a limit to the concessions, no one will do the business of losing money.
Service is different, service is the added value of the product, and this added value is able to gradually increase, never ending. Meet customer expectations of the service can make customers satisfied, beyond the customer expectations of the service can make customers moved! Haidilao can rise in the low-tech hot pot industry, a unique, is to rely on it that the majority of customers jokingly referred to as "perverted" service. In fact, this "perversion" service is to move the customer differentiated service, can be referred to as moving service.
Finally, business leaders should have with the staff **** enjoy the triumphant results of the progress of the enterprise's temperament. Management of the most difficult thing, is to let subordinate employees firmly believe that tomorrow's cake also have a share of self. To do this is actually very simple, when the day of the cake in the process of slowly getting bigger, if the leader can generously share some of the employees, so that employees from the company's development and growth in the benefit. In this way, employees will see their future expectations, and their future expectations and the company's future development are tightly linked together, employees will firmly believe that as long as they work hard for the company to make a greater contribution to create greater value, then tomorrow's cake must also have a share of self.
We learn from the bottom of the sea, the key is to learn from the bottom of the sea to achieve amazing success of this appearance of the essence and essence, that is, respect for employees, trust employees, treat employees well, moving service, *** enjoy progress. So that the enterprise
employees, to be able to do things from the heart, do the right thing, to play the self-thinking, creativity, can grow with the growth of the enterprise.
"Haidilao you can not learn" after reading
The past few days off and on finished reading the book "Haidilao you can not learn". About Sichuan Haidilao Catering Co., Ltd. is a large-scale cross-provincial direct catering private enterprises mainly operating Sichuan hot pot. Under the guidance of the service differentiation strategy established by Chairman Zhang Yong, always adhering to the concept of service first, customer first, with innovation as the core, change the traditional standardization, and advocate personalized service characteristics. The heart of the service as the basic business philosophy, for customers to bring intimate, warm, comfortable service, in the management, advocating the hands to change the fate of the values, the establishment of a fair and just working environment for employees, the implementation of humane and affectionate management model. Think carefully, the name of the book is very right, the bottom of the sea we really can not learn. Because management is by its very nature an art that cannot be completely replicated.
We learn from Haidilao, in order to draw the essence of the art of management, into our own nutrition, in order to achieve far beyond its achievements in the future! After reading the book, I really feel a lot of feelings, this book brings me more than a little. One of the combination of my current situation, more y think about is a good business should let the employees have a sense of happiness, have a sense of happiness in order to better treat the work and loyalty to the company. The book does not mention how the staff should be according to the company's processes and systems to serve every customer, but through a variety of cases to illustrate the staff from the heart, the book said: "Let the staff strictly comply with the system and process, in fact, is equal to a person's hands, and did not hire his brain. This is the most costly business because it is impossible for anyone to repeat the same action as a machine without going out of shape. People's most valuable is the brain, the brain can create, can solve the process and the system can not solve the problem", with the spirit of mahjong to work, every day's work as a favorite thing to do, I believe that everything can be done to achieve the best state.
Haijilao also has a worthy of our learning is the cultural education of employees. As the saying goes, "live to learn!" As the saying goes, "live to learn, learn to grow", people's lives are in the learning to grow, the book "senior" cadre Xie Ying said: "If it is not Zhang all the way to force us to learn and progress, I do not know how to use the computer, do not know how to drive, at most a dishwashing waiter. This is an intangible asset that Haidilao has given me." The sword will rust if it is not sharpened, and people will fall behind if they don't learn.
Think about our work and life in this mass organization, and "Haidilao" where the gap is, how big the gap, what to do to narrow the gap? And people, only to eat and love is not enough, but also need to respect." This passage is summarized by the author of the book. Just ask which company can do at the moment to the bottom of the sea as Zhang Yong care about employees, for the sake of employees, fair and just to treat each
an employee. Let the staff all the time to feel the warmth of home feel happy and happy to work in the bottom of the sea. From the point of view of management, the essence of the culture of Haidilao is to fully mobilize the staff's work heart, play the staff's spirit of ownership. Few, very few business leaders to have with the staff **** enjoy the triumphant fruits of corporate progress of the temperament. I think no matter in that enterprise, can let the staff firmly believe that tomorrow's cake also have self a part, believe that everyone will unveil the best to work. When the day of this cake in the process of slowly getting bigger, the leadership if you can generously share some of the staff, so that employees from the company's development and growth in the benefit. In this way, employees will see their future expectations, and their future expectations and the company's future development are tightly linked together, employees will firmly believe that as long as they work hard, to make greater contributions to the company.
We learn from Haijilao, the key is to learn from Haijilao to achieve amazing success in this appearance of the essence and essence, that is, respect for employees, trust employees, treat employees well, *** enjoy progress, so that employees take Haijilao as a home for their own home to contribute to their home to the greatest efforts!
"Haidilao you can not learn" after reading
"Haidilao you can not learn" is a book different from the crowd, is a book to give a person a new feeling of the book is a book to give people revelation, is a book of business managers want to have a look at after seeing the book. However, the management method of Haidilao is not easy for us to imitate, nor is it easy for us to learn from the whole set. In fact, the management of Haidilao reveals the most basic human problems everywhere. In the business management of the enterprise is faced with two aspects of the larger problem: internal management and external service, the reason why Haidilao more than the vast majority of enterprises to do the success, is because in these two aspects of the other people can not do things.
Below we do a little analysis from these two aspects:
I. In the enterprise internal, most of the enterprises are the same. Within the enterprise, most of the enterprises are official, China's entire society is also official, Haidilao although there is also official, but it is diluted the rights of the official. Haidilao's authorization reflects the enterprise's trust to the staff, and more y speaking, it is the enterprise's respect to the staff. Haidilao's staff meal, dormitory, the welfare of parents and the cultivation of employees reflect the enterprise's respect for employees, this heavy two words are the vast majority of Chinese enterprises employees can not reach. Respect, is the deepest human nature of an invisible and intangible things, there is no logic to find things, all rely on people to experience. Enterprises do, employees will naturally feel; enterprises do not exist, employees naturally understand.
ii. At the moment, the human logic has a directed thinking: Chinese people do not sanitation, Chinese people poor service. In real life, there are really many cases that can confirm this statement. Haidilao has changed people's point of view and has achieved the cleanliness and high quality service that most Chinese companies cannot do. The employees of Hai Di Lao are Chinese, but they have achieved a surprisingly high standard, which is a reflection of the lack of Chinese people in the two aspects of environmental hygiene and quality of service in these two aspects of the basic quality.
Haijilao has its own unique regional characteristics and industry characteristics, not any business can be imitated. However, they have a lot of details on the road to success is worth learning, through the reading of "Haidilao you can not learn" book, I recommend in our enterprise development to do the following:
First, the establishment of the "Enterprise Chronicle", specializing in recording the development of the enterprise in the major events, events and enterprises in the development of the encountered special cases and treatments (regardless of the results of the approach), in order to prepare for the future of the enterprise training and Preparation of the history of the development of the enterprise.
Second, improve the staff training mechanism. The establishment of a perfect corporate culture and enterprise rules and regulations, focusing on the discovery of talent from within the enterprise and training of talent; the establishment of the management of the enterprise to train talent assessment mechanism. Employees can earn money is on the one hand, the development is on the one hand, we have to walk on both legs, can not be partial to any
one side.
Third, to enrich the spare time of employees. Our employees work longer, more boring work, and the majority of employees with lower cultural levels, poorer independent learning potential, less fun in the work, and the guests are easy to constitute a stark comparison, so we need to constitute a set of better mechanisms to increase the level of cultural knowledge of the staff, to enrich the staff's time after work. This is invariably a kind of respect for the staff.
Fourth, the cultivation of staff gratitude. Employees are grateful, the pattern can be expanded, in order to really think about the needs of the enterprise, in order to enthusiastic service guests, in order to go to move the guests, in order to let the guests to remember the enterprise, only like to come to the sea pier dining, our business can be a long time to develop.
Service industry line want to do a good job is difficult, but the principle of very few things, is the quality and service, we have a vision of the enterprise, I believe that in the hard work of many employees, in a learning team under the struggle, must be towards success.
"Seabiscuit you can not learn" after reading
Just came to the company a few days, there are old employees of the company said to me that I need to look at the book to write after reading. At first hearing, I think it is incredible, but then, I am relieved. Because before I worked in the company did not have this work (let's call it work), perhaps with each company's system and the company's realm is not the same. This work makes me feel that this company is really focusing on the improvement of the level of personal knowledge of employees, is really helping, urging employees to learn, is really improving the degree of cognition of employees as well as the breadth of thinking about things.
Under the recommendation of Mr. Zhu, I chose this book, "You can't learn from the bottom of the sea". After reading the table of contents I felt that this book is different from other novels and magazines, novels have information briefs, and magazines have magazine features. But this book about business management is not any system, just a hot pot legend, a hot pot of miscellaneous but also intriguing a "four unlike".
Zhang Yong, founder of Haidilao hot pot. From the preface of his three conditions with the author can be seen that he is a "good man", because unconditional trust in a person itself is not an easy thing, personality is in the current society. But at the same time is because of this trust so created a generation of hot pot legend, of course, this is only one of the but also the most important reason.
After reading the recommendation of the preface 1, I understand that the enterprise does not only need the system, rewards and punishments, ideas, on the current all enterprises, have their own system, rewards and punishments, as well as the concept, but these alone can make the enterprise very good development? Good expansion of sustainable development? I don't understand the answer. But this book gives us the answer is negative "can not". Because only a good combination of these three, in the enterprise is very appropriate to put together, the enterprise is a complete management system. With this complete management system, the enterprise will be very good sustainable development
Go. But how can we achieve a reasonable combination of the three? This is the need for all enterprises worthy of in-depth study of the problem!
Then look at the recommendation of the preamble 2, why so many hot pot restaurant, only the bottom of the sea to get the most customers? I have also been to the bottom of the sea to eat hot pot, my intuitive impression is that the "service is super good", the staff's face has always been hanging sweet sincere smile. But these other catering industry also do very well, why is it only the bottom of the sea salvage business is good? See this I understand the reason in the bottom of the sea salvage employees, they all feel happy and sense of accomplishment. Haidilao is how to make employees feel a sense of accomplishment and happiness? Because Haidilao gave the staff full trust and authorization. In Haidilao, even the most basic waiters have the right to free food or additional food or free orders. Imagine, a person is unconditional trust, he will certainly from the bottom of the heart voluntarily do a good job of self internal and external work, at the same time in the good work at the same time to obtain the achievement of self and the sense of happiness.
And Preface 3 states one such truth: "Happiness of others is happiness of self. This sentence is not difficult to understand on the surface, but really do it? The word "difficult" is used in this context. Because most people in the present society are "only sweeping the snow in front of their own door, do not care about others on the frost". I think I just do my part, I don't care about others; help others to complete the work and lead to my work is not good enough to be criticized I can't do it, I'm aggrieved; but forget: with others, with their convenience, with their own convenience, with people happy, with their own happy reasoning. Because people are living in the community this environment, the big family, always contact with people to interact, rather than from the community alone.
The introduction then made me realize that Zhang Yong, the legend, is really a good man who values virtue. Because he set the iron law, gambling must be fired, not filial piety can not be a cadre. Yes, I think enterprises also need to be so, using people should think about three standards: one is talented without virtue, use with caution;