1. Apology: First of all, I would like to express my sincere apologies to the customers and admit that this is caused by the negligence of the company.

For example, "I am very sorry for the inconvenience and trouble, and we sincerely apologize."

2. Explain the reason: explain to the customer why there is mildew, which may be due to the problem of ingredients, production technology, or the long delivery time.

For example, "we are investigating the specific reasons, which may be the problem of composition or the problem in the production process. We have taken necessary measures to ensure that this situation will not happen again. "

3. Propose a solution: Promise customers that they will take action to solve this problem, which can provide refund, redistribution or other compensation methods.

For example: "In order to solve this problem, we have given you a full refund, and we are willing to send you a new food."

4. Emphasize quality: Emphasize that the company attaches great importance to food quality, and said that it will take all necessary measures to ensure the quality and safety of food.

For example, "We know the importance of food quality to you and us, and we will take all necessary measures to ensure that our products meet the highest quality standards."

5. Ask for feedback: Finally, ask for customers' feedback and express their willingness to listen to their suggestions and opinions in order to continuously improve the service.

For example, "We really appreciate your understanding and patience. If you have any specific questions or suggestions about our products or services, please feel free to contact us and we will serve you wholeheartedly. "

Generally speaking, the key to deal with this situation is to take the customer as the center, express sincere apologies and take action to solve the problem. At the same time, it should be open and transparent, and show customers the company's concern and determination to solve problems.