1. Uniforms:

Fit hotel uniforms should be worn in the work area.

Do not modify the style and size without authorization

Keep the hotel uniform clean and tidy at all times.

a smile is part of a uniform.

2. Clothes:

Employees who don't need to wear uniforms must wear conservative and appropriate business clothes, reflecting the traditional elegance and professional business style. The relevant instructions are as follows:

Wear a dress suit, trousers suit, skirt and shirt or professional clothes.

trousers can only be matched with a western coat, and a suit coat must cover the waistline and hip circumference.

casual dress, evening dress, strapless dress or vest skirt. You can wear short sleeves or 3/4 long sleeves.

slit skirts, leggings, or stirrups are not allowed.

you can wear silk scarves with clothes.

3. Shoes:

Strictly abide by the specific footwear wearing standards in the work area.

please ask employees to bring their own shoes, and the managers of each department will provide you with relevant instructions. Boots can be worn, but they must be matched with suit pants, but western boots are not allowed. Boots should be solid colors (black, brown, natural colors), conservative in style and without any ornaments.

sandals, thick soles, sports shoes, slippers and shoes with open toes or heels are not allowed.

In the designated work area, the height of women's heels must be within the specified range to ensure work safety.

Except the kitchen staff, other staff are not allowed to wear wooden shoes or slippers.

all employees must be familiar with the style and color requirements of shoes in their respective departments.

4. socks:

socks should be worn at all times, the style should not be exaggerated, and the color must be dark.

in certain occasions, you need to wear certain colors.

choose socks that are closest to your skin color or match your clothes, and confirm the color standard with your department manager.

5. Service badge:

Only two service badges stipulated by the hotel can be worn on the uniform. Employees can choose from five-star badges, anniversary badges, or hotel level medals (such as AAA medals).

The service badge should be worn directly above the famous brand. If you wear two service badges, please wear them horizontally above the famous brand.

on this basis, if the company requires to wear other badges, please consult the human resources department for details.

6. Personal effects:

Don't carry personal effects such as combs, copying machines, mobile phones or other bulky objects with you. These items must be stored in lockers.

Under any circumstances, ordinary employees are not allowed to carry mobile phones at work; Management level employees can only carry mobile phones with the permission of their superiors.

7. Hair:

The hairstyle should be very conservative and neat. The color of

must be "natural color", that is, the color that can grow naturally (it is not necessary to emphasize its own natural color).

don't have unnatural dyed stripes in your hair.

hair style should not be heavy, fancy, eye-catching or cover your eyes.

don't use too much hair gel or lotion. (The hair can't look wet)

If the hair is longer than the shoulders, it must be tied back and netted with the hair net issued by the hotel.

long hair should not touch or stick to the cheek, and the front bangs must be above the eyebrows, otherwise, please use a conservative hairpin similar to the hair color.

the head is not allowed to be clearly demarcated or cut.

Curly hair, perms and front bangs should not be higher than 7.5cm above the top of the head. The width of the braid shall not exceed 1.25 cm, and it shall be matched with the head type (except for single braid or thin braid).

headscarves or hair bands (width should not exceed 2.5cm), small bows, hair clips and ponytail clips.

solid colors can be used for ornaments, and their styles must match the uniform direction. You can wear gold, silver or pearl hairpins, but you are not allowed to wear fashionable hairpins, including banana-shaped hairpins.

because of the need of food service, waitresses are not allowed to have side-by-side or longer hair. Kitchen staff must wear hats or hairnets to ensure hygiene.

The above-mentioned restrictions on hair accessories are applicable to

8. Nails:

Neat and moderate in length. The color of nail polish is conservative and natural, and it must not fall off.

you are not allowed to wear ornaments on your nails.

employees in the kitchen and catering department are not allowed to keep their nails or apply nail polish.

9. Accessories

Rings:

You can only wear two rings with simple shapes on each hand at most. A wedding ring and an engagement ring count as one ring.

you are not allowed to wear a ring on your thumb or toes.

bracelet/anklet:

only one watch or bracelet can be worn on each wrist. Bracelets must not have braid, and their texture must not be thread, textile or cloth.

anklets or anklets are not allowed.

Necklace:

Necklace must not be exposed outside the uniform.

employees who don't need to wear uniforms can wear necklaces, but not more than three strands.

the style of the necklace must not be exaggerated, there must be no braid, and its texture must not be thread, textile or cloth.

Badges/brooches:

Employees are not allowed to wear any badges/brooches except the hotel standard brand name and service badges.

Earrings:

Earrings are allowed, the diameter of the earrings should not exceed 2 cm, the styles should be symmetrical, and the appearance of the styles should not be exaggerated.

ring earrings with conservative style and less than 5 cents can be worn.

Earrings must be on the earlobe, and their wearing positions should be symmetrical.

it is not allowed to wear pendulous earrings and earrings consisting of two or more pieces.

Employees with obvious puncture holes (including tongue) are not allowed to wear any needles, rings or other decorations on duty.

Extended information:

Precautions for hotel waiters:

(1) Speak standard Mandarin, be warm, courteous, considerate, responsible, obey management, cooperate with employees in this department, abide by employee rules and do their job well.

(2), master service skills and cleaning standards, and keep all parts of the department clean, tidy, fresh air and elegant environment.

(3), stick to their posts, are not allowed to wander around in irrelevant areas, chat, be loyal to their duties, ensure the safety of guests, patrol frequently, find problems in time, solve problems, and report to the superior supervisor immediately if they cannot be solved.

(4), responsible for checking the operation of each equipment, found the problem in a timely manner to the superior submitted to the maintenance project.

(5), remind guests to take good care of their belongings, do not arbitrarily reduce the service process stipulated by the department and make reasonable arrangements according to the requirements of guests.

(6), when filling in the documents, the handwriting is clear and neat, and there is no omission.

(7) Any left-over articles found should be immediately handed over to the minister or director, and then handed over by the director to the assistant manager in the lobby of the reception desk for safekeeping and keeping records for future reference. If a guest claims them, he must go through the assistant manager in the lobby and ask the guest to describe the characteristics of the articles in detail (for example, mobile phone and BP machine, please call for verification), show valid certificates and log in for the record before returning them. If they are not collected for a long time, they will be handed over to the company for further handling.

(8), the waiting time of the guests is limited to 61 seconds, which shall not exceed the specified time, and the guests shall not be coldly met.

(9) When guests arrive, they should greet them politely immediately and make reasonable arrangements according to their requirements.