hello, we are Guangzhou GB intelligent technology co., ltd.

guest control system, which refers to the intelligent management control system of hotel rooms. Intelligent management and control of hotel rooms can be realized through intelligent and energy-saving high-tech technology in hotels and hotel rooms. Let the hotel guests stay more convenient and safe, and the service feels warm and cordial, and also bring intelligent system management to the hotel. The guest control system not only improves the hotel management and service level, achieves efficient management and humanized service, but also conforms to the energy-saving and environmental protection functions advocated by the state, and thus adds points to the star rating.

1. System background

With the development and progress of information technology in the 21th century, the process of global economic integration makes hotel services and management inevitably meet the personalized needs of guests, and also makes hotels face increasingly fierce competitive environment and rising customer expectations, forcing operators to constantly seek new ways to expand their popularity, improve service quality, reduce management costs and enhance customer satisfaction to enhance their core competitiveness. Guests staying in the hotel have higher requirements for the management mode and humanized personal service of the hotel, and also for the professional equipment of the hotel industry. An intelligent room management system not only requires centralized control and management, but also considers the realization of security, energy saving and network monitoring to meet the needs of society. With the development of the Internet, computers are involved in the daily business management of hotels, giving full play to the advantages of modern work, improving the service quality and management level, and thus promoting the economic benefits of hotels. The main function of hotel rooms is to provide convenient and comfortable rest environment for guests. Let the hotel staff know the needs of the guests in time and accurately, and provide perfect and thoughtful services for the guests; At the same time, the hotel managers also hope to provide thoughtful service, at the same time, they can make rational use of energy to the greatest extent and avoid unnecessary energy waste-energy saving. Therefore, the industry has developed a "guest control system", which is called the hotel room intelligent control system.

second, the passenger control system product 1 and RCU

RCU (guest room controller) are the core components of the system, with integrated design and working voltage of AC221V V. They have certain expandability, flexible configuration and powerful core technology to provide rich control methods.

1. weak current is used to control strong current, which ensures safe operation, stable operation, high efficiency and energy saving.

2. Various control modes, including centralized control, decentralized control and remote control function;

2. The network communication mode adopts RS-485, CANBUS and TCP/IP to transmit data;

3. The RCU control is powerful and has rich expandability, which can be provided according to the needs of different hotel rooms.

2. Plug-in card power switch

The intelligent plug-in card power switch is usually installed at the entrance, which is different from the traditional photoelectric power switch. It can only use the door lock card to get electricity, but not the business card and paper, and can recognize and support TEMIC and M1 door lock cards. If it is an intelligent communication power switch, it can also identify the different identities and names of cardholders (such as guest Zhang, waiter Li, manager Wang, etc.), which is convenient for the hotel to do more detailed management.

3. Outside display

The outside display is located outside the door, which is used together with the service panel in the room, and simultaneously displays "Do not disturb", "Please clean up" and "Please wait", and has a doorbell button. Some outdoor displays also have the hotel room number display, which is very convenient.

the outdoor display can be customized according to the requirements of the hotel.

4. Air conditioner thermostat

The air conditioner thermostat can remotely turn on or off the thermostat at the front desk, and can adjust the temperature in the guest room. Guests can freely adjust the temperature in the guest room through the thermostat after plugging in the card to get electricity.

5. Service Panel

The service panel provides the key functions of "Do Not Disturb", "Clean Room", "Call Service" and "Check-out Notice", and the indicator lights are displayed synchronously with the multi-function signs and the management computer. When the system is running, the backlight displays as yellow light, and the backlight displays as blue light after the guest clicks it. Panels can be set at many places in the bedside, entrance and hall to realize multi-point control.

6. Weak current switch panel

There are many forms of weak current switch panel, such as self-reset rocker switch and touch screen switch, which are used to control the lights and curtains in guest rooms. Generally speaking, the self-resetting rocker switch is favored by hotels for its good quality, long service life and convenient replacement.

7. Emergency Call

The emergency call button is installed at the bedside, beside the bathtub or toilet in the bathroom (where guests can operate conveniently). It is a travel switch. After being pressed, it can't automatically return, and it needs a key to return.

8. System management software

Room management software centrally manages the hotel room status and information, accesses the server database in Client/Server mode through Ethernet TCP/IP protocol, and dynamically displays the room status in various intuitive and interactive ways, thus facilitating monitoring and control.

iii. functions of guest room system

the guest room control system integrates the response of guest room information and the centralized control of service functions such as lighting, air conditioning, curtains, TV and scene style selection. A number of technologies realize power saving, service management improvement and various security precautions, and network monitoring is realized through the use of computer interconnection technology: guest room personnel identity, guest real-time service information, door status, safe switch status, guest room temperature status, etc., all real-time information.

the intelligent guest room control system has the characteristics of intelligence, networking and standardization. It combines scientific management ideas with advanced management methods to help hotel managers and service personnel at all levels to timely and accurately analyze and process a large number of dynamic and complex data and information generated during the operation of the hotel, thus making hotel management truly change from experience management to scientific management. The system includes the following functions:

1. Intelligent identification function-it can identify the identities of different people and access electricity according to their identities.

2. Service functions-Provide service functions such as Do Not Disturb, Please Wait, Cleaning, Catering and Check-out Reservation.

3. Five-in-one display function-to facilitate the work of waiters and avoid disturbing the work and rest of guests (display the functions of Do Not Disturb, Clean, Serve, Please Wait and the doorbell button).

4. shadowless service function-provide personal and meticulous service to the guests (the system provides services for the guests without disturbing them).

5. Please wait for a while-when a guest visits, inform the guest waiting outside the door to wait for a while.

6. Hide the identification function-identify whether there is anyone in the guest room.

7. Emergency call function-it is provided for guests to use in case of emergency and the system can control it in real time.

8. Check-out notice function-speed up the check-out of the hotel and reduce the waiting time of guests.

9, infrared detection function-to give guests personal lighting, saving energy in the bathroom.

11, security function-system networking, alarm in time in case of abnormality.

11, service personnel query function-convenient for the foreman to timely deploy the work of the waiter and understand his work progress.

12, remote control function-to serve the guests in advance (turn on the lights, air conditioning).

13, humanized lighting setting function-to provide guests with a comfortable and warm living environment.

14. Energy saving function-reducing unnecessary energy waste for the hotel. .

15. Historical records inquiry-it is convenient for hotels to strengthen management and improve hotel safety.

16. networking function-it is convenient for the hotel to strengthen management and enhance its popularity.

17, data * * * sharing function-open interface and hotel management software data * * * sharing, improve hotel management quality.

IV. Main services of guest rooms

1. Do not disturb

Do not disturb switches are installed at the door and beside the bed after entering the room, and do not disturb buttons are added to the suites; After activating this switch (press and release it), the backlight on the switch will show blue, the doorbell will be banned, the room control center and the service room in this area will receive this information, the information will be displayed on the system management software interface with icons, and the backlight on the multi-function sign outside the door will show blue; To cancel the Do Not Disturb state, you need to press the Do Not Disturb switch again, and the backlight on the switch shows yellow.

2. Request for cleaning

The switch button for requesting cleaning is installed at the entrance after entering the room. After activating this switch (pressing and releasing it), the backlight on the switch will display blue, and the room control center and the service room in this area will receive this information. The system management software interface will display information with icons and sound prompts, and the backlight of "Request for cleaning" on the multi-function sign outside the door will display blue; To cancel, you need to press and release the switch again, the switch pops up, and the backlight on the switch shows yellow, indicating that the request is closed.

3. Call service

The call service switch button is installed at the door and beside the bed after entering the room, and a call service switch button is added to the suite; After activating this switch (press and release), the indicator light on the switch will light up, and the room control center and the service room in this area will receive this information. The system management software interface will display information with icons and sound prompts, and the "Call Service" backlight on the multi-function sign outside the door will display blue; To undo, press the switch again, and the backlight on the switch shows yellow.

4. Please wait

Please wait button can be installed at the side of the bed and in the bathroom. When a guest sends out a "Please wait" request, the "Please wait" backlight on the multi-function sign displays blue to remind the guest to wait, and the "Please wait" backlight display on the multi-function sign turns yellow after opening the door; To undo, press the switch again, and the backlight on the switch shows yellow.

5. Music doorbell

The doorbell button is installed at the door, and the doorbell is installed at the ceiling of the door after entering the room. When the Do Not Disturb switch is pressed, the doorbell is prohibited (silent).

6. Emergency call (SOS)

Emergency call buttons are installed at the bed side and the bathroom, and emergency alarm buttons are added to the suite; When the switch is pressed, it will automatically lock (it can only be reset with the special key of the security department). After the switch is pressed, the security department, the room control center and the service room in this area will receive this information, and the information will be displayed on the interface of the system management software with icons and sound prompts. This information has the highest priority and will be guaranteed in the software.

7. Check-out reservation

Check-out notice button is installed at the entrance; After this switch is pressed, the room control center and the service room in this area will receive this information, and the system management software interface will display the information with icons and sound prompts to inform the front desk to type out the guest's consumption list in advance, thus reducing the waiting time of the guests at the front desk.

V. System environment control

1. Remote preset

The system can preset the lights and air conditioners in designated rooms remotely through management software (control the air speed and temperature of air conditioners) and delay (the delay time can be set), and can turn on the air conditioners and exhaust fans in designated or all rooms at regular intervals.

2. Lighting control

When the guest opens the door and enters the room, the porch light will automatically light up (controlled by the door magnetic switch), and then the card is inserted into the identity reader to get electricity, then the left and right bedside lamps and controlled sockets will be automatically turned on. At this time, the guest can freely control the lighting in the room through the switch. The switch of the ambient light at the bedside and the opening of the pipe at the corridor can realize the dual control of the ambient light (corridor light and ceiling light). The controller can realize stepless dimming of bedside wall lamp. The wardrobe light is controlled by time delay, which is automatically turned off after a delay of 31 minutes, and then turned on after the guest presses it again. The bathroom lights and exhaust fans are automatically controlled by infrared probes, outdoor switches and the system: when guests enter the bathroom, the lights and queuing fans are automatically turned on (or turned on and off by pressing the switch); When the guest leaves the bathroom, the system can't sense anyone. Turn off the lights and exhaust fans. Master control switch: Press the master control switch to turn off all the turned-on lamps, and the night light will automatically turn on and enter the sleep state. In the sleep state, press any control switch, the bed light will light up 31% first, and then press any control switch, the corresponding light will light up.

3. Unplug the card and power off

After the card is unplugged, the lamps that are not turned off in the room can be turned off with a delay of 31 seconds, so as to facilitate the guests to return to the room to retrieve the items they forgot to bring. The switch of TV and DVD is controlled by the remote controller, and the power supply of TV and DVD socket is only controlled by the power-saving switch, that is, the power is automatically cut off after the card is pulled out.

4. air conditioning control

the room air conditioner can display and control the room temperature in real time, which can display the current temperature and the three-speed state of the fan, and upload and receive data through the controller host. It also has the following functions:

When a guest checks in at the front desk, the front desk staff can turn on the air conditioner in the room through the system management software, and set the operating temperature, mode and delay time. After the card is inserted, it will be controlled by the temperature control panel, running in the occupied state (the system is not divided into rental/waiting state), and at the same time, the guests will manually modify the switch of the thermostat, set the room temperature and the three-speed fan. The system management software can be controlled remotely. After the card is pulled out, the system runs in the preset state of the system (rental unmanned state). The guest room is kept at 26 degrees (the above temperature and time values can be set). When the room is not rented out or the guest checks out, the system will enter the energy-saving mode (not rented out), and the room will automatically run at a low speed of 15 minutes per hour or other freely settable states (the above temperature values and time values can be set), so as to keep the air circulation in the room. Whether the solenoid valve is controlled or not depends on the requirements of the management.

5. Safety monitoring

Detect the opening state of doors, windows and safes, and make safety judgment by combining the occupation state provided by the card-inserting power switch with various time periods, and provide early warning information to the room management department and the security department.

room door magnetic switch: when the guest opens the door and inserts the room card, the room corridor lights up automatically and the bed light lights up. At the same time, the icon of opening/closing the door is displayed on the management computer and the time is recorded for reference. When the room is in the rental state, the system sets the time from 18: 11 to 6: 11 the next day. When the door is open for 15 minutes and it is not closed, the system automatically gives an alarm, asking security personnel (or waiters) to arrive at the room to remind guests to close the door, so as to lift the alarm and improve the safety of the hotel. Magnetic switch of safe door: No matter the state of any guest room and whether the key card is inserted or not, the open or closed state can be displayed on the network management computer, and the time is recorded. When the guest leaves the hotel and is ready to check out, the front desk staff will check the status of the safe. If the safe is closed, it will remind the guest whether there are any valuables left in the room. Ensure the safety of guests' property.

6. Shadow service

When it is determined whether there is anyone in the room, the occupancy of the room can be monitored through the floor service desk. If the guests in the room are not out on business, the waiter can take the initiative to clean the garbage in the room for the guests. When the guests come back, they will feel refreshed and comfortable when they see the room clean and tidy. When managers want to inquire about the service personnel in a certain work area, they can just open the service personnel browsing module on the guest control management software, which is convenient for managers to timely allocate the service personnel's work and improve the hotel's service quality-fast, punctual and accurate.