The internship is a fast way to get exercise, and as a college student, you should improve yourself by combining practice. The following is the "2021 college students hotel management professional internship report", which is only for reference, welcome to read.

2021 college students hotel management professional internship report a

First, the internship overview

Before the internship always listen to the teachers and seniors said that most of our students majoring in tourism management to the hotel work and internships, at that time, or do not think of it, to their own really is to face the time, only to feel really real. I'm not sure if it's a good idea, but I'm sure it's a good idea. Thinking back to my interview to be admitted, always less than the students' understanding and support, and finally I realized my primary goal.

Two, the hotel's profile

1, four-star hotel, through the xx international quality and environmental management system certification.

2, located in the city center, surrounded by many famous attractions, companies and ministries.

3. The high-rise rooms overlook the Forbidden City and Tiananmen Square. Rooms are all renovated, spacious, bright and well-equipped with separate shower. Special non-smoking floors, capital business floors and Forbidden City view rooms.

4. Wireless broadband Internet access is available in the restaurants on the first and second floors (Lobby Bar, Café, Four Seasons Hall, Abalone and Shark's Fin Restaurant), meeting rooms, banquet halls and business floors. The eighteenth floor ad hoc network center, providing Internet cafes and it services.

The internship is really a great harvest, because I am in the restaurant is a cafe, a Western restaurant, so the deepest feeling is still a good study of English, English is not what you are not.

Third, the internship goal: through the internship work in the hotel

1, familiar with the basic institutions of the hotel, as well as the basic workflow of each work organization;

2, through their own efforts to practice their own in the school of all the theories learned about the management of hotels and basic knowledge;

3, Improve their understanding and perception of management in practice;

4, for the future work to lay the foundation for a good warm-up before work;

5, to establish their own network of relationships, and learn how to behave, in the actual work, and continue to find their own shortcomings and strengths, strengths and weaknesses, hope that they continue to improve and better development;

6, at work Learning in the school can not learn the actual knowledge;

7, learn how to adapt, can not be set in stone, can not be too rigid, can not be cloudy, to have their own insights and gains, can not be too indulgent, to learn to get along well with colleagues, in the work of their own positioning and ideals;

8, in the work of the feeling of the changes in the community, for the future development of a good The investigation of it.

9. Go to Beijing to feel the humanistic inspiration of Beijing.

10, in the work of learning other people's experience and other similar schools students' strengths and advantages, and finally find their own way of working, find a suitable development trajectory.

Finally, I hope that I have gained something in the internship, do not be high-minded and arrogant, to be calm and down-to-earth work, will be recognized and praised by others!

Four, the internship

We are through the interview, and xx hotel signed an internship contract.

I arrived at the xx on the morning of x month x, another person to the hotel's human resources department to report, then really admire their own ability, just a person, nothing to be afraid of, nothing to worry about so go to report. The hotel's manager had a good impression of me.

From x month x day to start the physical examination, and then is constantly strengthened training, the whole several weeks, to the end of the month we will be divided into departments, perhaps my English in our batch of interns is better, so I was divided into the western restaurant cafe. March began to work officially, and then in the restaurant's own training, feel the time then passed is really too slow, every day in the busy training, because I'm new to the well, so have to eat a lot of suffering ...... No matter what I have constantly admonished themselves must endure, must be strong, no one can save themselves, and only I'm not going to be able to get the best out of it, but I'm going to be able to get the best out of it.

x month is a turning point for myself, I did a collar before, do a staring service, have done buffet service, and then the booking staff, and then go to the food staff, I became a restaurant in the oil, where the need, where there is my figure, where there is a problem, there, there, I will always assist the manager to deal with, so although I'm just a small trainee, but my value of my ability to be the managers very Look good, although I have no honor, but I know my own influence there. Harvest is relative, thanks to the manager to give me so much trust and expectation, I know that in the future work, this will be my life is a very big wealth, really grateful to those who have been sincere guidance and help me people, thank you! I will continue to walk their own every journey, in the future on the road to continue to cheer, success can realize their own ideals and values!

2021 college students hospitality management professional internship report two

In the xx hotel graduation internship life, I learned a lot of things, but also tasted a lot of pain and happiness. But I always keep in mind that the internship is not a formal job, but a learning process, is to "learn from doing" whether it is happy or sad, regardless of the experience or lessons, any point of understanding, an insight, a feeling are harvest. After a year of practical application, so that I have a certain understanding of the operation of the hotel business, through practice, benefit a lot. I learned a lot of skills in practice, including communication skills, social skills, sales skills; experienced the art of hotel management and the importance of the rational use of human resources, and got a lot of valuable experience wealth; to understand their own shortcomings, summed up the experience and lessons. In the future learning life I will be clear about the direction of their efforts, and constantly self-value-added, for the future planning of their own careers to set the foundation.

I. Preface

(a) Introduction to the internship unit

1, internship unit: xx Hotel

xx Hotel is located in xx, a total area of nearly x million square meters, of which nearly 3,000 square meters of the international conference hall group, equipped with the most advanced audio-visual and simultaneous interpretation system; to hire the internationally renowned hotel design company design, and reference to the domestic and foreign hotels. The hotel is designed by an internationally renowned hotel design company, with reference to the latest completed five hotel design styles at home and abroad, and is built in strict accordance with the international five standards; the hotel has complete supporting facilities and services, and the overall architectural lines are smooth, the layout is reasonable, and the style is gorgeous and fashionable, luxurious, and it is an international five business and tourism hotel with a strong sense of the times.

xx enterprise was founded in xx, ten years of development, cast the xx people to "innovative and pragmatic, pioneering and enterprising" entrepreneurial spirit, to "first do strong, and then do big" development concept, through ten years of wind and rain, created xx Catering one miracle after another, currently in xx has five large-scale chain of catering enterprises, a quasi-four hotels, with a total business area of more than 50,000 square meters, the daily flow of passengers ranked at the forefront of the peer group, with a staff of nearly 3,000 people, is the most ideal place to dine in the minds of the people of xx, the enterprise in xx into the hotel industry in xx years, the success of the catering industry from the pure turn to diversification, group management; ten years of hard work, xx awarded the "International Catering Hall of Fame". "International Famous Restaurant", "Top 100 Catering Enterprises in China", "National Outstanding Enterprise", "Top Ten Chinese Restaurants "," City Civilized Unit "and dozens of international and domestic awards, today, xx Hotel, a bright international hotel star is rising!

2, the internship department: catering department

Catering department includes: in xx and so on.

(B) the internship position introduction - xx cafe waiter

1, familiar with and master the restaurant's work;

2, do a good job before and after going to work in the hall surface preparations, and actively check the spare tableware is complete, the table utensils and supplies needed to be neat and ready;

3, work to do before and after going to work, and actively check the spare tableware is complete, table utensils and supplies needed for neatness and preparedness;

3, work to do mouth diligence, eye diligence, hand diligence and foot diligence, and timely understanding of the guest's state of mind, the needs of the customer to provide services;

4, to have a solid knowledge of the business operation, grasp and remember the guests need each drink and food dining law;

5, reception of customers should be active, enthusiastic, courteous, patient, considerate, so that the customer has a feeling of home;

6, welcome the customer, the customer should have a feeling of home;

6, the customer should have a feeling of home. p>

6, the welcome staff with guests in place. Waiter should take the initiative to go forward for the guests to pull the chair, do a good job of reception;

7, good use of polite language, to provide guests with services, to be civilized and courteous, master of the principle, ask questions and answer them, concise and concise;

8, good to introduce to the customer and promote the restaurant drinks and specialties;

9, have a strong sense of responsibility for the work, have the ability to independently deal with the affairs of the. Discover the problem timely report, good at pre-shift or post-shift meeting to raise questions . Timely relay the views of the guests;

10, with the foreman work, obey the foreman or above the leadership command, unity and good to help colleagues work;

11, to strengthen the learning of business knowledge. Continuously master service skills, improve service quality.

The content of the internship

1. Western restaurant zero service

(1) politely greet the guests and ask the number of meals. Graduation internship summary;

(2) lead and pull the chair for the guest, open the napkin;

(3) for the guest to open the menu, and introduce the single day special dishes and single day soup;

(4) order drinks, and serve drinks;

(5) ordering (Ms. Priority, ordering should be standing in the right side of the guest back side);

(6) serving Bread and butter;

(7) combined with the food ordered by the guests, for the guests to change the tableware;

(8) service dishes (the same as above and withdrawn);

(9) visit the table and often change the ashtray or leftover food dishes and unused tableware;

(10) ask the guests on the quality of the main dish is satisfied;

(11) when the guests are finished, clear the table of all the dishes finished, clears the table of all plates with leftover food and used cutlery, sweeps crumbs from the table onto a serving dish with a clean napkin, collects condiments from the table, and suggests that the guest have an after-dinner drink or other type of alcoholic beverage;

(12) suggests desserts and takes down the order;

(13) serves desserts, coffees, or refreshing water;

(14) Ask the guest if he/she needs anything else;

(15) Confirm the guest's bill and check out the service;

(16) Thank and send off the guest for his/her visit;

(17) Organize and set the table.

2. Buffet service

① Buffet preparation:

a. Most of the work to be done before the meal is ready, such as setting up the table, table supplement, put condiments.

b. There should be a wider place around the Buffet table to minimize guest queuing, and the layout should be reasonable, such as guests come in through the door, Buffet table spoon, knife, spoon, plate should be placed reasonably well.

c. The quality of food requirements are high, to standardize the specifications, such as the thickness of the ribs, etc., otherwise the guests have to pick, resulting in unhygienic and untidy.

d. To replenish food in a timely manner, but pay attention to hygiene, do not give guests the impression that this is leftover food.

② buffet hospitality instructions:

a. When the usher to bring people into the seat, you should help pull stools and inform the waiter of the number of guests dining.

b. Waiter for the guests to open the napkin, pouring ice water or ask the guests what kind of alcohol.

c. Write down the number of people, the number of the table, and the name of the person who handles it. d. When the guests go to get their food, the waiter will write down the number of people and the number of the table. d. When the guests go to get food, remind the guests to bring their own valuables, and fold the guests' napkins.

e. Guests to take the food back to the seat, to pull the chair for the guests. f. Keep pouring ice water and changing glasses for the guests.

g. Guests should remove the dishes immediately after eating.

h. When the guests go to get the dessert, to put away the main meal knife, main meal fork, and the bread crumbs on the countertop with a clean cloth to sweep clean.

i. Guests with desserts, to take the initiative to ask guests whether they need coffee or tea. j. When paying the bill, to ask the guests to pay the bill. j. When you buy the bill, you should read the table number and double check whether the number of guests is incorrect.

k. After the checkout to thank the guests, and come back again.

③ Notes on the buffet table:

a. Do a good job of preparation before the meal, prepare enough service tableware.

b. Pay special attention to food insulation, especially Chinese food, such as soup, rice, noodles, etc. to maintain heat.

c. The color and variety of food should be changed and renovated, so that the guests really feel cheap and beautiful, variety.

d. To replenish the tableware in time, such as dinner plates, dessert plates and so on.

e. The buffet table service tableware should be replaced frequently to keep clean.

f. The table should be kept clean from time to time.

g. Keep an eye on the Buffet to see if there is enough water.

h. After the buffet is finished, the kitchen should be informed immediately to take back the leftover food from the food table, which will be disposed of by the chef.

2021 college students hotel management professional internship report three

First, the purpose of the internship

Before the internship, the college gave us a top internship mobilization meeting. From the current social employment situation, the training of talents with practical skills is the direction of our college's teaching of our tourism specialization class. College to find the combination of theoretical knowledge and practical operation, for us to contact the xx resort hotel, according to the school's teaching arrangements, the needs of the hotel, arranged for us to xx resort hotel field internship in 2021 x month x day to 2021 x month x day, so as to enable us to understand the hotel's production and operation, the organization of the process of management, the hotel's services and culture, and to strengthen the theory of our hotel management and practice. Combination of theory and practice of hotel management. Let us learn the spirit of service in the hotel, cultivate our sense of service.

Second, the content of the internship

(a) the internship unit profile

1, xx hotel introduction

xx.

2, the internship department

xx Resort and Spa Hotel is divided into the following departments: Human Resources, Sales, Front Office, Rooms, Security, Beach Complex, and Entertainment. Entertainment Department. According to the actual operational needs of the hotel, the Human Resources Department of the hotel, combined with the total number of staff in our class, arranged for us to be interned in the Front Office Department, Guest Room Department, Security Department and Beach Comprehensive Entertainment Department respectively. In order to enable us to comprehensively contact the work of the various departments of the hotel, in a period of six months of internship time, the hotel has also arranged some of the students in stages of the rotation system and apprenticeship, to give students who intend to the development of the hotel more opportunities to understand the practice of the hotel's work in various departments.

(B) the internship process

1, pre-job training

My internship department is the beginning of the Department of Rooms, because we are this time the top internship, that is to say, our work and the work of the official staff is the same. In order to the first peak season "May Day" golden week we can be officially on the job, during the day, our guest room department internship members are divided into two groups, followed by different foreman to the guest room for practical training and skill; at night, followed by our department manager to learn the theoretical knowledge of the guest room department and as a guest room attendant should know the knowledge of the guest. The knowledge of the guest.

2, on-the-job internship

Our internship hotel is a coastal tourist resort, travel * industry itself has a clear distinction between low and high seasons. Therefore, our two-week training was carried out in the off-season in April. Precisely because our pre-service training was conducted in the off-season, our actual operation content is only familiar with making beds. It was during the golden week of May 1 that we actually cleaned the room from the inside out from a dirty room that had just been vacated by the guests to a clean room waiting for the guests to move in. A few days before the arrival of the first peak season, we changed from group training to having a few students in charge of each building (building masters), and there were about 18 or 20 rooms in a building. Together with the foreman and senior staff as mobile staff to each building to "support", in the "May Day" this short-term peak season, we can quickly complete the guest room cleaning, and to ensure the quality, but also face to face with the guests, smile and patience to the guest service. These are the things you can't learn in school.

"May Day" period, followed by a small weekend are busy, we in that busy days, gradually familiar with the procedures of the room.

Later, the two rotations, the Department of Rooms has transferred in and transferred away part of the internship students, due to time constraints coupled with the peak season, so the transfer of students do not have how to train directly on the post, but directly on the post is not indiscriminate distribution, the foreman of the department to take to stay in the department of "old interns" with the "new interns", "new interns", "new interns", "new interns", "new interns", "new interns", "new interns". "New interns", although the shift will bring some inconvenience to the hotel, but this inconvenience is only temporary, we new and old interns division of labor, work or quality and speed efficiency.

3, the various departments of the apprenticeship

As each student's future direction of choice, each student of different departments of different degrees of interest, coupled with the xx after the peak season began to turn into the off-season, in the last month, the hotel arranged according to the different positions, so that students want to go to their own departments of the apprenticeship.

Three, the effect of internship, internship experience

In six months of internship, I went from a college student to a working community, this role change, in addition to strong adaptability and positive optimism, more importantly, is thanks to the six months of refinement and skills development. Being in society really made me realize what reality is. Complex interpersonal relationships have taught me to think twice before doing anything. It also made me constantly adjust my personal mentality to learn how to behave in the society. Of course, in half a year's exercise, to me is only the initial accumulation of experience, to move into society is still not enough.

Four, on the internship of the views, suggestions

(a) to the College's recommendations

1, the internship mobilization meeting to be detailed

As the internship, we just know to go to the internship of the general, wait until after the internship unit, and we feel that with the internship we expected to imagine a big difference, the mood of the students.

2, the teacher long-term presence accompanied

In our pre-training time, the hotel complex project is not completed, the hotel will be our pre-training time was arranged to do the health of the complex, which makes the students' mood is very negative, and there is no teacher presence accompanied, which led to the emotions of some students have no outlet, to make some unfavorable to the school and the internship unit of the extreme behavior, it is recommended that the college in the future to send the teacher to the internship mobilization meeting to provide students with more detailed information. It is suggested that the college should send teachers to accompany the students in the future. The reason for this is that the teacher's presence can at least give the students the right guidance.

(B) on the hotel's recommendations

1, the hotel room engineering problems

In the guest room department, the guest's complaint is not the quality of our guest service, but the hotel's engineering problems, it is recommended that the hotel can solve the engineering problems in a timely manner.

2, the hotel's items equipped

In our room, due to the lack of items equipped, resulting in some of our work can not be completed in a timely manner, it is recommended that the hotel in the procurement of goods to do timely equipment.

3, the welfare of the staff

During the internship, many of the old staff left before we left, they mean because compared with the nearby hotels, the wages are too low, poor treatment, welfare is not good enough, it is recommended to improve the staff welfare, and more concerned about the subordinates.

2021 college students hospitality management professional internship report four

I. Introduction

The third year of college, with the end of the coursework, we are about to face the challenge of employment, in order to better practice the classroom knowledge and enhance our ability to practice and further understanding of society. The school arranged this internship, so that we can skillfully grasp the theoretical knowledge of the hotel, for which I was in xx, catering department for a period of two months of internship, a lot of harvest, mastered a lot of classroom learning can not service skills and work experience.

Second, the internship time and internship unit

2.1 internship time: x month x in 2021 - x month x in 2021

2.2 internship unit: xx

At present xx the only set of ethnic style, catering, accommodation, fitness, leisure, Shopping as one of the large-scale comprehensive to foreign-related hotels. The building is located in xx, adjacent to xx and xx bus station. Total construction area of xx square meters. Building height of xx meters, ***x floors. Has a variety of standard rooms, suites ****x sets. Various rooms are spacious, reasonable layout, complete facilities, rich and elegant decoration, comfortable and pleasant. The building is equipped with central air-conditioning, central audio. Satellite transmission and closed-circuit television system and domestic and foreign direct dialing program-controlled telephone, business center x hours for guests to provide fax, typing, copying and other businesses. Music cafe and fitness

Fitness center for guests to rest, fitness, entertainment. Rooftop sightseeing allows guests to climb high and look at the landscape of xx, dining, tourism, meetings, business, leisure as one of the reception venues.

3, internship positions and content

3.1 internship positions: catering department service personnel.

3.2 Internship content:

1, familiar with the hotel and the hotel environment of the basic situation.

2, the hotel public **** facilities, the distribution of business premises and their functions.

3, the hotel can provide the main services, special services and the distribution of each service.

4, the hotel's specific service content of each service, service time, service sector and contact information.

5, the hotel is located in the geographic location, the hotel is located in the city's transportation, tourism, culture, entertainment, shopping places and the distribution of these places to the way, the way.

6, the hotel's organizational structure, the relevant functions of each department, subordinate agencies and related senior management.

7, the hotel's management objectives, service objectives and its related culture.

8, participate in the company's job training, familiarize themselves with their job responsibilities, understand the importance of the position and its position in the hotel, understand the object of the work, specific tasks, work standards, efficiency requirements, quality requirements, service attitudes and their responsibilities should be borne by the responsibility of the scope of duties.

9, familiar with the menu, liquor license, memorize the daily supply of varieties;

10, to grasp the discipline, service attitude, understanding of the staff's thinking and emotions, business and technical level and style of thinking;

11, before the meal to check the dining table set up, table and chair positioning, meal preparation, after the meal to check the waiter's welcoming station, after the receipt of the meal to check the dining room cabinets have to be placed.

12, check the hall, door, electric switch, air-conditioning switch, sound situation, do a good job of security and power saving.

Fourth, the main gains and experience of internship

4.1 Internship gains

With the continuous development of xx, the hotel has gradually become an industry, through this internship, I am more familiar with the operation of the hotel, the operation and management, through this internship, I have a deeper understanding of the management of hotels and the hotel industry has its own insights and management. The hotel industry has its own insights and knowledge. More importantly, there is a new understanding of going to work, including service attitude, thought and emotion, business and technical level, etc., have a different degree of understanding.

4.1.1 Improvement of service skills

In this internship, I re-trained service skills and service specifications, more y familiar with the service work, a more in-depth understanding of the service, service skills have been further improved. Service more skillful, can skillfully complete the service work. And can assist the hotel manager in charge of the training work, through the hotel training, more familiar with the drinks and dishes can be familiar with the guests to introduce and promote dishes and drinks. Of course, I have to declare that xx is a halal hotel, there is no alcohol in the drinks, and all the dishes are also halal. This is also I am very thankful for the pre-job training, from which I also y understand the importance of hotel staff training, training not only affects the staff, but also affects the hotel.

4.1.2 Improvement of the ability to work

The accumulation of hotel training and internship experience has increased my chances of employment after graduation, and the ability to work has been improved, in which the language skills, communication skills, observation skills, memory skills, and the ability to adapt to the situation have been improved.

4.1.2.1 Language ability

The hotel industry is a service-oriented industry, in the service process, the language ability to master is the hotel staff and guests to establish a good relationship with the important tools and ways to leave a deep impression. Language is not only a tool for communication and expression, but it also reflects and conveys the hotel's corporate culture, the staff's state of mind and other auxiliary information. If you want to get the ability to master the language, we have to do the tone of voice of the natural fluent, amiable, in the speed of speech to maintain uniformity of expression, at all times should be calm and polite. We also need to rationalize the use of body language and gestures, sometimes in the service process, too much language will cause guests to be bored or disturbed guests, so we need to use body language.

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