1. The hotel is divided into Front Office Department, Housekeeping Department, Catering Department, Entertainment Department, Security Department, Sales Department, Personnel Department, Finance Department and Administration Department.

2. Front office: reception of guests who make reservations and check-in individuals, reception of teams, handling inquiries, storing luggage, handling reservations and handling complaints. Some hotels also list the cashier in the front office as normal management.

3. Housekeeping Department: cleaning rooms, daily repair, booking meeting rooms, arranging venue layout, going through check-in and check-out procedures, booking flowers, cleaning linen, etc.

4. The food and beverage department is divided into Chinese food, western food and special restaurants such as Japanese restaurant, which are combined into one department, usually independently managing and accounting, receiving food banquets, booking conference rooms, venue layout, and ordering arrangements for take-away groups.

5. Entertainment Department: receiving and booking karaoke boxes for birthdays, weddings and celebrations, arranging seats for individual performances, serving drinks, ordering songs and flower baskets, etc.

Extended information

Basic requirements for the lobby

1. The reception hall is spacious, luxuriously decorated and well lit.

2. There is a general service desk suitable for the hotel's scale and five-star. The general service desk has Chinese and English signs, reception, inquiry and checkout are set up in different sections, and staff are on duty 24 hours a day.

3. Provide message service, one-time general bill settlement service, credit card service and foreign currency exchange service 24 hours a day.

4. The main service desk provides promotional materials for hotel services, hotel price lists, traffic maps of this city in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various means of transport, newspapers and magazines, etc.

5. domestic and international room reservations can be accepted directly within 8 hours. there are safes opened by the hotel and guests at the same time, doormen, full-time porters, duty managers and lobby managers.