It should be related to the payment software you use. Some softwares must be summarized in the background after members consume them, so you'd better contact your software supplier to ask how to operate them, or explain what software you use, and see if anyone knows or uses it before you can help you.
You can also contact us to solve your problem Zhengzhou Tongda Network Technology Co., Ltd.-the largest wholesaler of cash register bar code equipment in Henan.