In the management practice, the salespeople are constantly given psychological pressure and a sense of work crisis, so that the initiative of salespeople is constantly enhanced. The psychology of "being prepared for danger in times of peace" is conducive to the improvement of work initiative and work effectiveness. The following are five personal evaluations of sales month work that I have compiled for you, hoping to help you. Welcome to read the reference study!
Personal Evaluation of Sales Month 1
Looking back on the whole July, I learned a lot: I learned to deal with difficulties calmly; In the face of setbacks, I learned to look up strongly; Behind the repetitive and monotonous work, I learned to think and evaluate; When the company image was damaged, I learned how to maintain it; When misunderstood by customers, I learned how to communicate. These are the places where I have made a slight breakthrough in my work, but this breakthrough does not mean that I can do a good job. In the next work, I will continue to improve myself, constantly evaluate my experience and learn from my failures; Learn their advanced working methods and ideas in the process of working with colleagues; Learn to understand others in the process of communication and exchange.
The evaluation of July's work is as follows:
1. Work:
1. Do a good job of sorting out the basic information, and reflect the customer's situation and information to the factory in time;
2. Do a good job in order tracking: after placing an order, confirm whether the factory arranges orders, understand the production process of the ordered products, determine whether the products can be delivered on time, and finally determine whether the customers receive our products on time;
3. It is the collection of the payment, confirming the reconciliation list with the customer and confirming the return, sending the billing information to the Finance Department in time, doing the billing well, and finally confirming that the customer's finance has received the tax bill and requesting timely arrangement;
4. Maintain old customers, and keep in touch with them frequently to understand the latest trends of customers' demand for products. In addition, it is necessary to introduce the latest products of the company to customers and determine whether customers need them.
Second, the problems in the work
1. The coordination ability of delivery time is not strong enough. Some goods with urgent delivery time often cannot meet the needs of customers well, and the delivery time is postponed, and some products even take more than 21 days to complete. This situation caused some customers to complain. The work is not organized enough, and some mistakes often appear in the work; The allocation and utilization of time is not reasonable enough, which greatly reduces the efficiency of work; It is impossible to distinguish the primary and secondary work data well, which affects the overall process of work.
2. Due to the lack of product knowledge and the limitation of business level, we can't convince customers well in the process of communication with customers. In this respect, I need to continue to learn to improve my product knowledge and improve my business level.
3. Product quality problems are hard to avoid in mass production, but everyone expects to reduce the incidence of product quality problems. According to statistics, there were more than a dozen cases of customers complaining about the quality problems of our products last month. Take two cases: Bang Wei (Shengfeng) H1711136 single nail collision, because the bottom nail is not sharp enough and the penetration is not strong enough in the actual mass production process, which leads to many situations in which the bottom nail is crooked, interrupted and deformed during the nailing process. This has brought necessary losses to the customers. After coordination, the customers asked our company to make up 1,111 worn-out bottom nails as soon as possible. Bang Wei (Shenglong) H1711152 single I-button, the customer complained that there were serious quality problems in our products. There were several quality problems in one I-button at the same time: paint peeling, button surface deformation and inconsistent color. This makes our communication with customers an unprecedented embarrassing scene. Customers are skeptical about the quality of our products and our attitude. They think we have no sincerity. Then our factory took corresponding measures to solve this quality problem. However, the previous poor quality problems brought a very bad image to our customers, which greatly reduced our trust and satisfaction.
I think the problem of product quality exists objectively. It would be unrealistic and naive to ask the big goods produced by the factory not to have quality problems. It is necessary for every salesman to tolerate the quality problems that must be limited. If you blame the factory blindly, it will only make things worse. If there is anything that can make up for the quality problem, it is our attitude. Once quality problems occur, we should promptly and effectively recover the losses and the trust of customers, and show our sincerity to find and admit our own faults. This is the first thing to do.
III. Self-analysis
In terms of mentality, I have two problems: one is impatience, and the other is scattered responsibilities. I still need to further adjust and change.
Personal Evaluation of Sales Month 2
I have been in charge of market development and business in _ _ _ company for three months, and I have completely integrated into this group. In the past three months, although there are problems of one kind or another, we have tried our best to solve them. In the past three months, my computer sales work has been evaluated as follows:
First of all, to reduce costs, the main measures that should be taken are: to further broaden the purchase channels, find multiple suppliers, compare prices and quality, and choose suppliers with good quality and low price; Be thrifty, save expenses and avoid waste, and the design of the project scheme should be reasonable; Internal consumption is reduced, and daily expenses, water, electricity and daily office consumables, especially paper and vehicles, should be thrifty.
the second and most important part is to cultivate consciousness, strengthen service consciousness, establish competition consciousness and cultivate market creation consciousness. We are a service-oriented company, which can win the market and win the trust of users with the help of services. There is always competition between colleagues and enterprises. If the self-service level is not improved, it will be eliminated by the company, and if the enterprise is not developed, it will be eliminated by the society. In recent years, the competition in consumables market is fierce, and the situation will be more severe this year.
the improvement of business level and staff quality is very important, which is related to the development and destiny of the whole enterprise. The level of business affects the work efficiency; The quality of employees directly affects the social status and social image of enterprises. Only with a high-quality, excellent technical team and good work plans and habits can such enterprises improve and develop.
strengthening publicity is also an important means and measure for market development.
I. Ways and measures for the sales department to obtain profits
The main sources of profits in the sales department are: computer sales; Computer consumables; Printer consumables; Typing and copying; Computer network school and other businesses related to the computer industry. This year's main goals: the development of the home user market and the preemption of the office consumables market. For home users to increase publicity, office supplies market to compete with prices, small profits but quick turnover. Establish a sound sales file, conduct regular after-sales tracking, seize the office consumables market, and strive for greater profits. We also need to do a lot of work there. The delivery must be timely and the after-sales service must be good, so that customers can trust us and really enjoy God-like treatment.
the profit target that can be achieved is RMB _ _ _ _, and the net profit is RMB _ _ _ _. Of which: typing and copying, online school, computer, computer consumables and accessories, others, personnel salary.
II. Ways and measures to obtain profits from the customer service department
The main source of profits from the customer service department: Qixi computer repair station; Printer maintenance; Computer maintenance; Computer membership system. In _ _ _ we were authorized as the repair station of Qixi Computer; We have created Runbang printer chain maintenance station, so the main goal this year is to unify, standardize and standardize the customer service department, realize self-sufficiency and lay a solid foundation for the service market in the coming year.
the profit target that can be achieved is RMB _ _ _ _.
III. Ways and measures to obtain profits from the engineering department
The main source of profits from the engineering department is computer network engineering; Wireless network engineering. As the local network is basically completed, once the wireless network is popularized, it can bring more profit points, facilitate the smooth development of computer network engineering, and create a breakthrough point for other departments to carry out corresponding business work. This year, the main goal is also the growth point of profit-wireless network, and part of the internet access fee is expected to make a profit of _ _ _ million yuan; The profit of single-machine multi-user system, group telephone and rice selling system is _ _ _ ten thousand yuan; Multi-functional electronic classroom and multimedia conference room _ _ _ ten thousand yuan; The rest of the network engineering part _ _ _ ten thousand yuan; New business part _ _ _ ten thousand yuan; The computer department is RMB _ _ _ million, the salary of personnel is RMB _ _ _ _ _ million, the profit target that can be achieved is RMB _ _ _ million.
In pursuit of profit completion, we must ensure the project quality, establish a perfect project acceptance system, and be supervised and accepted by the customer service department, which can motivate the engineering department to improve the project quality and thus better establish the company image.
fourth, make great efforts in management, strictly implement the company's rules and regulations, improve work efficiency and service awareness, and establish the company's image in society.
employees who don't abide by the company's rules and regulations and are lazy will never be soft, and those who damage the company's image must be dealt with seriously.
fifth, we should establish a relatively perfect and sound management and operation system.
1. The process from scheme design, construction, acceptance to engineering training must be strictly and resolutely implemented, and the customer service department should adhere to the principle of no maintenance without acceptance.
2. Try to create some fixed income groups, such as computer maintenance membership system and relatively complete equipment maintenance fee system, and turn some enterprises, institutions and commissions with relatively strong economic foundation into our long-term customers.
3. Pay regular return visits to large customers, provide free technical support, and establish a friendly customer relationship. We should make use of various means and media, such as using our own homepage to publicize the company's charging standards and implement them from leaders to every employee.
4. Service and maintenance can also create profits. In recent years, there are fewer and fewer projects, the profits of computers are getting thinner and thinner, and the competition is becoming more and more fierce. We can create profits from service and maintenance, and we are more optimistic about the computer maintenance market and printer maintenance market outside the warranty period.
Fourth, create learning opportunities
Continuously provide or create learning and training opportunities for employees, learn from each other internally and improve each other, and strive to build _ _ _ Company into the authoritative organization of Pinggudi Computer.
Staff training is an important material for the development of human resources, the construction of cadres and the construction of corporate culture. After training, it can unify the goals, understanding and pace, and improve the cohesion, centripetal force and combat effectiveness of enterprises. Establish a learning atmosphere. If you don't know how to ask, you should learn if you can't.
training materials:
1. Love your post and be dedicated: review the history and look forward to the future, understand the glorious tradition and goal of the enterprise, enhance the sense of mission and responsibility, and cultivate the sense of ownership.
second, job responsibilities: learn the company system and employee discipline, and define job responsibilities and code of conduct.
third, job skills: learn job skills, work processes and methods of on-the-job success.
Training method:
1. Employees' training is arranged regularly and irregularly within the company.
2. Actively participate in the training activities of managers, technicians and all employees organized by the center or the company.
3. Training objective: to create conditions for employees to become talents on the job and to supply employees with accumulation for the enterprise.
We are a united group with team spirit, and become a team capable of fighting tough battles. Every department and employee has a clear post and responsibilities to people, and personal bonuses are directly linked to departmental benefits. In this way, we should have both pressure and confidence. Without confidence, we will not succeed, and without pressure, we will not improve people at all levels.
Comrades, time is limited, especially in our industry. The development of computer technology is changing with each passing day, and we will fall behind if we don't study for a day. Therefore, every employee here should have a sense of time and competition. To quote a phrase in the spirit of _ _ _ _ _ _ is to "keep pace with the times".
all departments of the company should cooperate with each other, complete the tasks assigned by the leaders on time and in quantity, and strive to achieve the profit target of 1.2 million set by this conference.
how to do it in the future, I think, we must never live up to the ardent expectations and support of the leaders and ___31 employees in the information center, and we must strive to achieve the following two points:
1. Let go of the burden, put aside our hands and feet, and strive to be a qualified deputy manager.
His job responsibility is to open up the market and the business of _ _ _ _ company, and he must be strict with himself and establish himself correctly in his work. Never do anything detrimental to the image of _ _ _.
2. study hard, improve the quality, work ability and business level, and strive to build _ _ _ into the largest, most comprehensive and authoritative it enterprise in Pinggu.
Personal evaluation of sales monthly work 3
According to the requirements of the center, the general manager team of the hotel put forward the general working ideas to guide the development of all work, namely, to strive to achieve the "three-innovation goal" and to accumulate "three-party advantages" in Qi Xin. The overall thinking determines scientific decision-making and guides the development of all work throughout the year. Coupled with the promotion of "three standards in one" certification and evaluation, as well as the practice of various performance activities, especially the strong east wind of the Fourth Plenary Session of the 16th Central Committee in the second half of the year, the general manager team of the hotel led the managers and supervisors of all departments and the foreman to unite all the staff, and Qi Xin made concerted efforts to make necessary contributions in income generation, profit creation, excellence creation and stability, and achieved considerable achievements.
1. Income from operation.
the hotel has increased its operating income by adjusting its sales staff, broadening its sales channels, introducing room-lifting incentives, and linking catering performance. The hotel's annual revenue was million yuan, million yuan more than last year, with an excess of%. Among them, the room income is RMB 11,111, the office income is RMB 11,111, the restaurant income is RMB 11,111, and other income is RMB 11,111. The average occupancy rate of rooms in the whole year is%, and the average annual house price is yuan per night. The occupancy rate and average house price of hotel rooms are higher than the average of four-star hotels in the city.
2. Management creates profits.
after paying close attention to management, digging deep into potential, cutting expenditure and rationally employing workers, the hotel advocates frugality and strict control in terms of labor cost, energy cost, material consumption and purchasing warehouse management. The annual operating profit of the hotel is 11,111 yuan, and the operating profit rate is%, which is 11,111 yuan and% higher than last year respectively. Among them, the labor cost is 11,111 yuan, the energy cost is 11,111 yuan, and the material consumption is 11,111 yuan, accounting for%,% and% of the hotel's total revenue respectively. It is%,% and% lower than the target set at the beginning of the year.