I believe that many friends are very familiar with Shanghai Disney, but because of the epidemic, Shanghai Disney has always been in a moment open a moment closed state. Just today, the Shanghai Disney official released the latest closure notice. Here's a look at it with Xiaobian!
Closure noticeAccording to the requirements of epidemic prevention and control, Shanghai Disney Resort (including Shanghai Disneyland, Disney Town and Star's Wish Park) will be temporarily closed from Monday, October 31, 2022, effective immediately. We will inform you of the resumption of operations as soon as it becomes clear.
We apologize to all guests who have been affected during this period! The resort has formulated the refund rules for the relevant tickets.
Thank you again for your understanding and cooperation, and we look forward to seeing you again soon!
Shanghai Disneyland Resort
October 31, 2022
Ticket Refund RulesAbout Park Tickets Beginning October 31, 2022
Guests with a Shanghai Disneyland ticket dated October 31, 2022 and/or thereafter may visit Shanghai Disneyland on any day within six months of the resumption of operations. Shanghai Disneyland. Upon arrival, guests can present the original ID card or travel document used to purchase the original park ticket at the park entrance gate to exchange for a same-day ticket; no advance reservation is required*. (The redeemed same-day ticket includes park admission only and does not include other benefits previously bundled with the ticket. If the original ticket product you purchased contained other benefits, such as food and beverage vouchers, you may choose to have the entire order refunded through the original purchase channel.)
Refunds are available for guests who are unable to visit within the next six months for any reason. Visitors who purchased tickets through the official Shanghai Disney Resort website, App, WeChat public number, Shanghai Disney Resort Reservation Service Center, the resort's official flagship store of Flying Pig or the official flagship store of Jingdong can submit a refund request through the official App of the Shanghai Disney Resort, and refunds will be returned to the original payment account within 45 working days. Visitors who purchased tickets through other official channels should contact the original ticket purchase channel for a refund, or refer to the guidelines at the end of this notice for advice.
About Other Resort Designated Day Products and Services
Those who have purchased Disney Premium Card, Disney Concierge, Disney Dining Vouchers, and other designated day products and services for Shanghai Disneyland on and/or after October 31, 2022, through the official website of Shanghai Disneyland Resort, App, WeChat, Shanghai Disneyland Resort Booking and Service Center, the official flagship store of the Resort's Flying Pig, or the official flagship store of Jingdong, are welcome to do so. , Dining Credit Coupons and other products and services for other designated days will automatically receive a refund from the original purchase channel. Guests who have already purchased other designated day products and services through other official channels should contact the original purchasing channel to request a refund.
The two hotels at Shanghai Disney Resort are currently operating normally, but we understand that some guests may need to change their travel plans. Guests who have booked a hotel at Shanghai Disney Resort for October 31, 2022 and/or beyond may contact the original channel of purchase for information.
Shanghai Disneyland Resort Annual Passes
We will extend the expiration date of annual passes that are still valid on and after October 31, 2022, and will communicate with passholders in a timely manner.
Still have questions or need to contact us?
Visitors can contact the Shanghai Disney Resort Reservation Service Center at 400-180-0000 (Mainland China) or +86-21-3158-0000 (other countries/regions) for more information. If there are more visitors calling the service center and the waiting time is longer, 我们建议您发送邮件至shdr.yuding@disney.com, leave your phone number and other contact information, and we will process your email as soon as possible.
Thank you for your understanding!
*According to Shanghai Disneyland's current guest flow management policy, in the event of a "high-traffic day" based on government-guided maximum capacity requirements, and if relevant flow restrictions must be in place, all non-designated day-ticket holders, including those who have extended their tickets for this occasion, may not be able to enter the park on that day. Shanghai Disneyland will release relevant information in a timely manner.
Epidemic Prevention and Control RequirementsShanghai Disneyland Resort continues to strictly implement epidemic prevention and control requirements and is taking the latest operational measures in accordance with guidance from relevant government agencies. A safe and enjoyable visit to Shanghai Disneyland Resort is dependent on the cooperation and adherence of each and every guest, as well as the resort cast and crew***, to create a healthy and comfortable guest experience.
-During the reopening period, all areas will be operating at restricted capacity;
-All guests, including those traveling with them, regardless of age, will be required to have a green "follow-the-sun" code and a negative nucleic acid test within 72 hours of testing to enter any area of the Shanghai Disney Resort. The Shanghai Disneyland Resort Area. In accordance with the government's quarantine requirements for tourist attractions, a 72-hour negative nucleic acid test certificate is a mandatory requirement. Therefore, guests with a 24-hour negative nucleic acid test certificate but no 72-hour negative nucleic acid test certificate will not be allowed to enter the Resort. Visitors are strongly advised to register for the "With Application Code" on the "With Application" App, "With Application" WeChat App or "With Application" Alipay App before arriving at the resort. The "Application Code" ensures smooth access to the resort. Visitors without smartphones (including the elderly and children) can apply for the "Relative Application Code" on these platforms through accompanying relatives, and those who meet the application requirements can also apply for the paper version of the offline application code online through the "OneNet-Office" platform. Visitors who meet the application requirements can also apply for the offline paper version of the Code online through the "OneNet-Office" platform. Visitors using the offline code must also present their original valid ID and be scanned by cast members at the site and verified with a valid nucleic acid test certificate before entering the resort;
-When entering the Shanghai Disneyland Resort, all visitors must be scanned. Upon entering the Shanghai Disney Resort, all guests must scan the "Place Code" and present the green code to the Cast Member, or present the "Follow Code" to be scanned by the Cast Member to verify valid information. When entering different areas of the resort, visitors may also be required to scan the "Place Code" of the relevant area (including but not limited to restaurants, theaters, etc.);
-According to the "Guidelines for Prevention and Control of New Crown Pneumonia Epidemic in Shanghai Class A Tourist Attractions (Second Edition 2022)", visitors who have a history of living outside of the country within the last 10 days or who have lived outside of the country within 7 days of the visit are not required to present the "Green Code" to the cast members. Visitors who have a history of living outside China within 10 days prior to visiting Shanghai Disney Resort or who have a history of living in counties (cities, districts or flags) with medium or high risk of domestic outbreaks within 7 days prior to visiting Shanghai Disney Resort are not allowed to enter Shanghai Disney Resort.
-All visitors to the Shanghai Disney Resort must follow the resort's outbreak prevention and control requirements. In addition, each time a visitor enters a hotel at the Shanghai Disney Resort, including each person in his or her party, regardless of age, he or she must have a green "follow code" and proof of a negative nucleic acid test within 72 hours (from the time of the test), and must scan the "place code". Scan the "Place Code". Visitors who have completed the scanning of the "Place Code" and possess a green "Follow-Up Code" and a negative Nucleic Acid Test certificate within 72 hours will be allowed to enter the hotels in the Resort. In accordance with the government's quarantine requirements for tourism and accommodation establishments, a 72-hour negative nucleic acid test certificate is a mandatory requirement, so visitors with only a 24-hour nucleic acid sampling certificate and no 72-hour negative nucleic acid test certificate will not be allowed to enter the resort hotels. When checking in at the front desk or executive lounge, all guests will also be required to present their green "Big Data Travel Card" and complete the "Travel Information Registration Form". If you fail to complete the "Place Code" scanning, fail to present the green "Application Code" and proof of negative nucleic acid test within 72 hours, fail to present the green "Itinerary Card", or fail to present the green "Itinerary Card" seven days prior to arrival at the Shanghai Disneyland Resort Hotel, you will not be able to complete the "Place Code" scanning. If you have traveled from or through a high-risk area of the country during the seven days prior to your arrival at a Shanghai Disney Resort hotel, you may not be able to stay at the resort hotel. In accordance with relevant government requirements, if you develop a fever or symptoms such as cough, phlegm, runny nose, sore throat, chest pain and chest tightness accompanying the fever during your stay, you will be asked to visit a hospital fever clinic.
-All guests entering the Shanghai Disney Resort are required to have their temperature checked upon arrival;
-All guests are required to wear a mask throughout their visit to the Shanghai Disney Resort, both indoors and outdoors (except for dining only);
-All guests are required to strictly adhere to social distancing requirements and to keep a safe distance from other guests while waiting in line, attending an outdoor show, or dining;
-All guests are required to keep a safe distance from other guests while waiting in line, attending an outdoor show, or dining;
-All guests are required to keep a safe distance from other guests. at a safe distance;
- All guests are encouraged to maintain good personal hygiene;
- All Shanghai Disney Resort cast members, Disney Town tenant employees, and third-party vendors are regularly tested for nucleic acid and antigens, as well as body temperature testing and record keeping, in accordance with guidelines from the industry authorities;
- The Resort continues to enhance its sanitization and disinfection initiatives,
- The Resort continues to strengthen its sanitation and disinfection initiatives and increase the frequency of cleaning and sanitizing.
Source: Shanghai Disney's official website