1. I think McDonald's has an excellent style and a good atmosphere, which can be explained as follows: 1. McDonald's pays attention to the overall interests. When every employee does everything, he is considering how it will affect the overall interests. For example, when employees provide excellent service to customers, customers will come to McDonald's restaurant again, whether in other cities hundreds of miles away or in other countries. 2. McDonald's advocates trying to solve problems or put forward new ideas with the help of others. The strength of two people is always stronger than that of one person, and the strength of the whole team is even stronger. For example, every working partner can make suggestions to satisfy customers. In addition, it also means that when other team members encounter difficulties, they should provide timely help. 3. McDonald's affirms individual achievements while confirming the contribution of the team. If the team has made achievements, then we should affirm the contribution of each member. You can't succeed without the participation of all personnel. 4. Seek and use differences and arguments to seek the interests of the whole and customers. The strength of McDonald's comes from many members of the team, who have different backgrounds and viewpoints. Any employee can learn from other people's experience and suggestions, especially when seeking new ways to make customers more satisfied, and will get enlightenment from it. Through mutual trust and frank communication, we can face up to the problem and solve it. Only by actively expressing different views can we effectively solve the problem. If you can't ask questions, you can't solve them. Only when everyone pays attention to the problem can we solve it. For example, sharing your views on the obstacles to quality service can make your work partners work more effectively. 6. McDonald's allows every employee to actively listen to other people's opinions, actively communicate with everyone, and keep words and deeds consistent. Effective communication can clearly express your thoughts and listen to others' opinions. Every employee should communicate with the members of the team. For example, if you mention a service program problem, listening to the opinions of other members of the team can bring you new ideas. Besides, you should match your words with your deeds. 7. 111% support the decision McDonald's pays attention to playing a team role. Every employee can express his opinions and listen to others' opinions, and make a consistent decision on good opinions and suggestions. Every member must follow and support the decision. Please imagine what kind of chaos would be caused if employees gave customers different answers to the same question in a restaurant. As a team, we should work as a whole after the action begins. Therefore, no matter how many McDonald's develop, his image and standards are always consistent. As a catering industry, especially chain catering enterprises, we should pay more attention to standardization and unity. Therefore, the development of catering can not be separated from team building; Team building is also inseparable from individual support and cooperation; At the same time, personal progress is also inseparable from the cultivation and cultivation of the team. This is the team spirit that McDonald's emphasizes. Second, how to establish an excellent catering management team. The competition in the catering industry is fierce and there is a general problem of high staff mobility, which brings us a lot of inconvenience. Without a stable staff, we can't produce first-class products. There are many ways to build a team, so how to build an excellent team? I think: 1. Unified goal, United as one. The goal discussed here is our business philosophy and business objectives. For example, our business philosophy is "we must make our business a' home' and strive to be the first in service". Because only when the enterprise becomes a home, it is the most combative, and only the best service can make the guests firmly remember that the enterprise will have the most vigorous vitality. At the end of each month, a turnover index is set for the next month, and this index is subdivided into how many indicators are for lunch and dinner, how much is the per capita consumption, how many people are in each meal, how many indicators are for each supervisor, how many indicators are for each single room, and how many indicators are for each waiter. There are clear data. In this way, every employee will calculate whether I have completed the index today when I get off work, so that every employee will complete the index wholeheartedly in his post every day, so that everyone can work in the same direction. When the target is fulfilled every month, every employee can get different rewards and get the due reward. When making monthly business targets, we should pay attention to: Goal A must be scientific and reasonable, and everyone can climb it successfully through hard work (it is best to take the annual business report as a reference). B truly integrate various goals into the minds of every employee. C is constantly strengthening. D try to guide employees' personal goals to be close to corporate goals. 2. The biggest influence comes from our managers themselves. A large part of the employees in the modern catering industry are holding a good state of mind and learning while making money. Therefore, the moral quality and self-cultivation charm of cadres themselves are particularly important. A, to be a trusted elder sister and elder brother manager, an employee must have a good personality, personality and good ideological cultivation, and be tolerant of others, more specifically, their shortcomings. Employees can see hope from the customer manager. B The role of teachers Employees can learn knowledge from managers, so they must have rich professional knowledge and practical work experience, and be good teachers and friends of employees. D Create a family atmosphere, close the distance with employees, be a comrade-in-arms who can share joys and sorrows with employees and help each other in the same boat, and treat each comrade-in-arms fairly. 3. The management system is "tailored". Resolutely implementing the system is the basis of management, not the stricter the better, or simply copying the systems of other catering enterprises. The best is not necessarily the best, only the best is the best. Because every enterprise has its own different historical background and culture, and the requirements of the system are different in different development periods. Therefore, the system should be "tailored". It should be remembered that any system is a management tool to ensure the interests of enterprises and most employees, so the enforcement should be increased accordingly to ensure the implementation of the system. 4. A good communication system makes employees happy. Without communication, there is no management. The essence of modern catering management should try to mobilize the enthusiasm of employees through communication and encouragement, try to meet the reasonable needs of employees, and finally achieve a win-win situation for enterprises and employees. The catering industry is a service industry, and the service cannot be stored in advance, but needs to be operated and played now. Therefore, the working atmosphere at the scene is very important. Mobilizing employees' enthusiasm requires a good communication system, so that employees can put aside all their troubles and worries and go light. Only happy employees will have satisfied guests. 5, flexible salary, reasonable evaluation, and create a good working atmosphere. A flexible salary system should reflect more pay for more work and form a healthy competition within the restaurant. Salary is a manifestation of the results of employees' efforts. If it is the same to do more and do less, the whole team will be a backwater and return to the era of pot rice. We can adopt some reasonable activities such as evaluation, grand meeting and selection of star-rated waiters, so as to keep a certain distance between employees and form a benign working atmosphere of mutual learning, comparison, comparison and competition in the enterprise. Note: The formulation of various systems and evaluation is like a game rule, which must make employees feel fit, fair, fun and achievable, and at the same time, it should be suitable for the present situation and development of the enterprise. 6, to create a long-term restaurant culture, really let employees feel their own "home" restaurant culture is a kind of value recognized by all staff, which has unity and sex. An enterprise without culture is like a person without soul. Managing people by system is only the first step of enterprise management. People are thinking animals with flesh and blood, and everyone has different cultural systems, historical backgrounds and personalities. It is impossible and inhuman to manage everyone with different backgrounds in black and white. Really want to do a good job in the restaurant, and finally rely on cultural management, relying on culture to connect the ideology of all employees, and finally form a * * * body of interests. Let all employees consciously participate in the restaurant management, and each employee has the sense of ownership to run his own restaurant. 7. It is one of the effective ways to reduce the employee turnover rate to let every employee be a manager for one day, which will improve the potential of employees and give them a stage for growth. (Reference: We implement the agency system in the building, and each person takes turns to be an agent manager for one day, so that employees can find out what it feels like to be a manager, and there are a set of methods to teach employees how to do it, which can lay the foundation for the next promotion of management cadres and inspire one of the main responsibilities of subordinate managers. ) 8. The dining room is home. Establish a harmonious working atmosphere of big family. Home gives people a sense of belonging and is a symbol of harmony, unity and affection. Only when the atmosphere of home is formed can this enterprise stand the test and be indestructible. Fortress is the easiest to break from the inside, and home is the most stubborn fortress that can't be broken from both inside and outside. "Team" literally means a United team.