Author: Xi 'an programmer garbled

shaanlight produced

Last summer, the take-away industry was in full swing. There are more and more take-away people on the streets of Xi 'an. Every day, I see them walking in a hurry and delivering take-away.

As a programmer, on the one hand, I really want to know about the operation mode of O2O, on the other hand, I want to develop a set of algorithms, from grabbing orders and taking orders to planning distribution routes and optimizing distribution order, to complete intelligent operation and improve distribution efficiency.

it's better to know from the periphery than to experience it yourself. So, I decided to be a take-away delivery clerk at that time, and experienced platforms such as Meituan Crowdsourcing, Dada and UU running errands for three months.

1

As soon as I had an idea, I started to prepare.

Let me explain my background first. I am a senior code farmer who has been working in Xi 'an software industry for more than ten years. My current company is in Huanpu Science and Technology Industrial Park of West Third Ring Software New Town.

Last summer, just as a big project of the company came to an end, I, as the project leader, had a free time to experience the delivery clerk.

first, I downloaded the meituan crowdsourcing mobile APP, uploaded my personal basic information, and the information passed quickly. Then I made an appointment for the training time, and then I waited for the time to go to the training place for training.

after the training is completed, you need to take an exam on the APP, such as some safety knowledge, distribution process and so on. These contents are not difficult, and they can generally pass. After passing the exam, I have to pay the work clothes fee and the incubator fee. The work clothes cost 81 for spring clothes and 41 for summer clothes. I only want the work clothes for summer clothes. After paying the fee, I will get the work card, but I can't take the order yet.

at this time, you need to apply for a health certificate.

after the health certificate is processed, I upload the health certificate information together with the photos of the health certificate through the APP, and wait for the review, which will be completed within 5 days. After the review is passed, the APP will open the permission to take orders.

I can finally take the order officially! It can be said that the whole process of applying to become a take-away delivery clerk is relatively smooth.

2

On the first day of receiving orders, I felt a little nervous.

On that day, I put on the clothes of a take-away delivery clerk and rode a small electric motorcycle around the High-tech Zone. Because there are many companies here, many office workers choose take-out for lunch.

3

In this process, several things have happened that impressed me deeply.

Flowers in rainy days:

online to offline's delivery can deliver food (crowdsourcing by the US delegation) and deliver things (running errands by Dada and UU). I once met someone who ordered flowers in a rainy day. On that day, I prepared a large plastic bag to cover the bouquet and fixed it on the back frame of the electric car. I stopped and walked carefully all the way, for fear that the flowers would be damaged by the rain, and it took a lot of effort to deliver the flowers to the customers.

this should be a gift from a customer to a lover. The girl who received the flowers in advance didn't know, and she was dubious when she received my call. When she received the flowers, the surprise on the girl's face made the whole rainy day gentle. Bless them, although I have been soaked to the skin since I delivered them.

delivering family planning supplies in the middle of the night:

once in the middle of the night, the system assigned an order and needed to deliver some family planning supplies to a hotel. Family planning supplies need to be purchased by the distributor himself at the pharmacy first, and then delivered. After that, the customer pays the platform on the mobile phone client, and the platform will return the payment to the distributor's account.

When I arrived at the hotel, it was a girl who looked very young and didn't hesitate or feel embarrassed when she took the family planning supplies.

Although I am an old father of a pair of precious children, I have some bad feelings in my heart. But at that time, I could only comfort myself, society, society, and everyone.

food loss incident:

I once received several orders near a residential area, thinking that I could deliver them all at once, but this residential area did not allow the electric car of the delivery man to enter, so I parked the electric car at the door of the residential area.

when I sent a single meal back, I found that several other single meals in the incubator were missing, apparently stolen by others.

I have to call customers one by one to apologize. Some customers need to make up meals, and some customers need to lose money. So my work this week was in vain. This is also something that many take-away delivery staff have experienced.

4

At present, each take-away software platform has its own advantages, but no platform has been able to realize the function of automatic distribution route planning according to the geographical location of the distributors.

do one line and be precise. This is exactly what I will continue to do in the next step. I will try to develop a software from the perspectives of time, geographical location and the situation of the delivery staff. With the practical experience of the distributor, I believe that the realization of this function is not far off.

Author: Xi 'an programmer garbled

produced by shaanlight.