In today's social life, job responsibilities play an increasingly important role, and formulating job responsibilities can effectively regulate operational behavior. What problems should be paid attention to when formulating job responsibilities? The following are the responsibilities of the floor manager (6 selected articles) I compiled for you, hoping to help you.

Responsibilities of Floor Manager 1 I. Work Overview

The operation department, as its name implies, is the department responsible for all kinds of business involved in shopping mall products. It is the important work of the operation department to complete the economic indicators set by the company, upgrade the brand level and standardize product management.

Second, the job responsibilities

1. According to the annual assessment target of the mall, complete various economic assessments under the guidance of the manager of the operation department.

2. Implement the management process of the Operation Department, restore, expand and maintain channels and market networks, and realize sustainable development.

3. Pay attention to market trends, seek and tap market business partners, maintain good communication and relations with target customers, and conduct general business negotiations.

4. Analyze and summarize all kinds of relevant markets, plan and co-organize all kinds of market activities.

5. Carry out the indicators issued by the manager of the operation department.

6. Carry out the central tasks assigned by the manager of the operation department in different periods.

7, to timely report all kinds of information to the department heads, be a good leader's staff.

8 timely, regularly or irregularly understand the operating conditions of competitors in the same industry, and put forward targeted opinions for decision-making by department leaders.

Third, the daily main work

1. Be responsible for the attendance of employees on this floor according to the company's attendance system.

2. Adhere to the position management, patrol each position irregularly, and find that the clerk has gfd or violates the employee code, and should correct it in time.

3. Responsible for the overall environmental sanitation, commodity display, counter layout and other related work of this floor, so as to find problems in time and handle them in time; In terms of hygiene, leave no dead ends, pay attention to details, and contact cleaning or arrange personnel to deal with problems as soon as possible;

4. Be responsible for the fire safety and anti-theft safety of this floor, and take the initiative to stop or properly handle the smoking phenomenon of people or customers with bad behavior. Every employee also has an obligation to stop this kind of behavior.

5. According to the overall adjustment plan of the operation department and the investment promotion department, do a good job in booth adjustment and rent increase, and complete the floor economic assessment index that the department is responsible for.

6. Ensure that the booth occupancy rate of this floor is 100% and the rent collection rate is 100%.

7. Assist the department manager in brand optimization to ensure the product optimization rate of the merchants under his jurisdiction.

8. Supervise the store image, decoration effect and catering food sold by new merchants, and put forward opinions and suggestions in time.

9. Be responsible for supervising the management of the business site of the merchants on this floor and the management of the daily behavior norms of the shop assistants, and do a good job of daily patrol inspection.

10, cooperate with customer service to handle all kinds of customer complaints on the floor.

1 1. Conduct market research on similar markets every quarter, make feasibility reports and put forward targeted suggestions.

12. Communicate with business leaders on a daily basis and maintain good cooperative relations.

13, do a good job in the supervision and management of shopping mall merchants.

14, improve your professional knowledge and become a compound talent.

15. Make my work plan, responsibility target, weekly report and summary.

Fourth, auxiliary work.

1. Provide feasible suggestions for shopping mall planning activities.

2. Cooperate with the customer service center to solve complaints related to the floor.

3, coordinate the relationship with other departments, in order to better carry out the work.

4. Complete other tasks assigned by company leaders.

5. Pay attention to safety work

Verb (abbreviation for verb) code of conduct

1, daily work

Complete attendance-pay attention to your gfd- morning meeting-patrol-find and solve problems-collect information, suggestions and complaints from merchants and customers-do a good job summary-self-study and improve.

Step 2 work every week

■ Summarize this week's work and summarize this week's work.

■ Organize a training meeting for shopping guides on this floor once a week to train shop assistants.

■ Receive visiting customers, negotiate, keep brand records and report to China Merchants Department.

■ Attend the weekly meeting of shopping malls, read this week's business weekly, and convey the suggestions and opinions of merchants and customers.

■ Attend the regular meeting of the department and make the work plan for the responsible floor next week.

■ Complete the weekly employee work report and submit it to the department manager.

■ Complete market research and customer visits.

■ Pay attention to customer complaints

Step 3 Work every month

■ Complete the monthly and quarterly economic assessment indicators of shopping malls, and ensure that the rent collection rate of booths at this floor is 100%.

■ Attend the monthly staff meeting in the mall.

■ Attend our monthly summary meeting and complete the floor work plan for next month.

■ Report the economic management of this floor to the department manager.

■ Summarize the punishment of shop assistants on this floor and organize a commendation meeting.

4. Work every year

■ Ask the department manager to announce the "reward items" of this floor.

■ Actively participate in year-end evaluation activities.

■ Complete the economic assessment indicators of the merchants at the same level in the mall this year.

■ Summarize the departments and individuals at the end of the year and set the responsibility targets for the next year.

■ Actively contribute to Aijia Daily.

Floor manager's job responsibilities 2 1, convey the instructions, notices and regulations of the mall, and carry them out;

2. Make the work plan of the department and organize its implementation, check and track the completion of the plan, analyze the reasons for the unfinished plan, and take measures to ensure the completion of all the task indicators issued by the mall;

3. Improve the working skills of personnel at all levels and fully mobilize the enthusiasm of employees;

4. Be responsible for evaluating employees' performance, and making suggestions on employees' promotion, demotion and transfer;

5. Identify the training needs of personnel at all levels, formulate training plans and organize their implementation to verify the training effect;

6. Supervise and manage the overall work of commodity quality, price, environmental sanitation, fire safety, identification and turnover warehouse of the Division;

7. Be responsible for the overall control of the commodity layout and display of the Division, so as to make the layout reasonable, display plump and beautiful, and promote sales;

8. Identify customer needs, put forward suggestions for the introduction of new products (new counters) and the elimination of unsalable products to the shopping mall, and constantly optimize the product structure to meet customer needs; Do a good job in the management of key sales customers;

9. Implement the promotion plans and activities issued by the mall, actively plan and organize various promotion activities of the Division, and analyze and feedback the promotion effect;

10, responsible for controlling the operating costs of the Division, and striving to reduce the loss of commodities and management costs; Organize the inventory work of the Division, analyze the inventory results, and take corrective and preventive measures for existing problems;

1 1, responsible for the safety of goods, fire fighting and funds on this floor. Conduct regular fire safety inspections, take measures to reduce the loss of goods, and do a good job of prevention;

12, timely and properly handle complaints and emergencies at the business site, and maintain and create good order at the site;

13. Communicate and coordinate with counter customers, and feed back information to the person in charge of the counter in time.

Responsibilities of the floor manager 3 1. According to the company's business plan, make overall arrangements for floor operation, formulate target management plans and implementation measures, and complete various tasks of the company;

2. Collect the rent and other related expenses of the floor in charge on time and in full, attract investment booths, and adjust the product structure;

3, responsible for the completion of the floor sales task, organize and participate in the planning of various promotional activities, and promote the improvement of sales.

The responsibility of the floor manager is 4 1. Responsible for the daily work of the floor, with a positive working attitude, responsible for the operation of the department according to the business strategic direction of the department, supervising the work of the floor according to the safety, hygiene and service standards formulated by the company, strictly controlling the cost, doing a good job in energy saving and consumption reduction, constantly pursuing the goal, and actively cultivating a service team with good moral quality and excellent professional quality.

2. Obey the superior leadership and complete the tasks assigned by the superior on time and in quality.

3, according to the actual work situation of the front office, formulate unified matters, improve the job responsibilities of each position, check and implement the five routine methods.

4, in strict accordance with the department succession time, set an example, arrive on time, make preparations.

5. Understand the customer situation of the day and be responsible for making corresponding overall arrangements for the work in this area.

6. Hold a pre-shift and post-shift meeting every day to ensure that employees meet the gfd standards and are full of energy, assess the attendance of employees, arrange employees according to the tasks of the day, comment on the work of the previous shift, convey the contents of various documents issued by the company and departments, and implement them.

7. Be familiar with the situation of employees, do a good job in their ideological work, and actively mobilize their enthusiasm.

8. Understand all the skills and skills of employees, and organize business knowledge training for employees who are not familiar with business from time to time.

9. Care about the life of employees, encourage the development of team spirit, provide a good working environment for employees, and prevent employees from causing unnecessary disputes within the company.

10, check the conditions of facilities and equipment in the business premises to ensure normal operation, and be responsible for repair, material requisition and approval.

1 1, housing time must be supervised at the front line, floor service should be fully controlled, special guests should be specially received, and personnel should be properly deployed during peak hours.

12, coordinate the connection with the kitchen during the peak serving period to ensure the timely and high-quality delivery of dishes.

13. Establish a sense of internal service, handle all problems with a calm and equal attitude, and keep in mind the team spirit of equality, justice and fairness.

14. Supervise the various norms and standards of the company's employees, be responsible for the performance appraisal of employees, and implement them according to the reward and punishment system.

15, organize regular ground cleaning, set an example and set an example first.

16, do a good job in controlling low-value consumables, organize employees to do a good job in clearing and sorting out monthly inventory and annual inventory, reduce the breakage rate and improve the utilization rate.

17, accepting complaints from guests, providing reasonable answers for guests, and establishing customer complaint data files.

18, check the entrance of the branch after work and before leaving the post, and record the problems found.

The responsibilities of the floor manager. Responsible for organizing the shopping guide to hold the morning meeting, and using the time of the morning meeting to summarize and arrange the work.

Two, responsible for organizing and supervising the early arrival and late arrival of the shopping guide.

Third, check the shopping guide gfd and service etiquette.

4. Be responsible for the attendance management of the shopping guide, and cooperate with the Human Resources Department to pay the salary of the shopping guide.

Six, master the functions, materials, environmental protection standards and other professional knowledge of goods on each floor.

Seven, do a good job in the reception and service of bulk shopping customers.

Eight, check the correct use of the price tag of each store.

Nine, within the examination and approval authority, examination and approval of the discount rate of specialty stores and commodities.

Ten, supervise and inspect the groceries in the store, and report the goods for handling.

Eleven, actively cooperate with relevant departments to properly handle customer complaints, improve customer satisfaction.

Twelve, shopping malls ban smoking and handle reports.

Thirteen. Check the hygiene and cleanliness of shops/stalls; Supervise the sanitation and cleanliness of public areas.

Fourteen Check the electricity safety of specialty stores/booths; Supervise the safety of electricity use in public areas.

Fifteen, check whether the fire fighting equipment and facilities can be used normally, and whether the fire escape is unblocked.

Sixteen, the joint property department should do a good job of daily checkout and liquidation, and sign the handover.

The responsibility of the floor manager 6 is first of all store management.

1, responsible for the standardized control of hardware such as environmental sanitation, counter layout, commodity display and facility maintenance of stores under its jurisdiction;

2. Responsible for the standardized management and control of employee attendance, gfd, shopping guide and promotion, reception service and other software;

3. Responsible for handling general emergencies in the store, such as customer disputes and merchant disputes;

4. Supervise and control the operation of the store to prevent the occurrence of bad business conditions such as bargaining, taking orders, and unauthorized goods leaving the gate;

5. Supervise the sales of all counters in the store, actively analyze the operating conditions and related factors, and promptly and comprehensively respond and ask the superior supervisor;

Second, the relationship between businessmen.

1, responsible for regular, comprehensive and accurate communication with counter merchants, and actively grasp the counter business dynamics;

2. In line with the principle of honesty and win-win, maintain mutually beneficial business relations with all counter merchants;

3. Hold symposiums with counter merchants on a regular basis to solve the problems raised by merchants in time or report to the superior competent leader;

Third, customer relationship.

1. Ensure that the employees under its jurisdiction provide honest, cordial and humanized services to customers, and constantly improve on the premise of maintaining the service level;

2. Ensure that employees under their jurisdiction keep close communication with customers and fully understand customers' needs and suggestions in time;

3. Actively and steadily handle all kinds of disputes and disputes raised by customers;

4. Properly handle all kinds of returns and complaints;

Fourth, subordinate management.

1, carry out the spirit and instructions of the supervisor, and ensure that the employees abide by them;

2, responsible for hosting regular internal meetings, timely solve problems in the work;

3. Conduct regular professional knowledge training for subordinates to ensure that their business skills and work quality meet the work requirements;

4. Investigate the actual working ability of subordinates and make a correct evaluation, and feedback the information to the competent leader in time;

5. Be responsible for coordinating and arranging staff's scheduling, compensatory time off, overtime, compensatory time off and other work matters;

6. Actively understand the ideological trends of employees, conduct necessary communication, and timely solve or reflect the internal disputes of employees to superior leaders;

Verb (abbreviation for verb) superordinate relationship

1, to complete various tasks assigned by the supervisor;

2. Maintain timely, comprehensive and regular communication with the superior supervisor on the problems in the work, and ensure the smooth communication channels between the deployment and the company's senior management;

3. Submit business reports and debriefing reports on a regular basis, and summarize and check the business contents such as sales analysis, market research and improvement measures;

Sixth, peer relations.

1, actively communicate with managers at the same level to ensure the quality and efficiency of collaborative work;

2. Under the arrangement of the supervisor, complete the coordination tasks required by the departments at the same level. Such as: assisting the loss prevention department in daily liquidation;

Seven. others

Responsible for the management of rules and regulations and notices within the jurisdiction.

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