hotel safety emergency plan 1

1. Call the police immediately when the case is found

Every employee must quickly transmit the case information to the switchboard room (xxx) and the monitoring room (xxx) once he finds any major criminal cases such as robbery, kidnapping, murder and shooting in the hotel.

1. When employees discover the case, don't panic. They should be calm and call the telephone to the switchboard room (xxx) and the monitoring room (xxx) nearby.

2. When calling the police, the time, place, area, floor room number, number of people and brief information of the incident should be clearly reported in language. Inform the police department, name or work number.

3. The attendant in the switchboard room and monitoring room should record the case information quickly and accurately, and immediately report it to the manager of the security department.

4. the manager of the security department must be able to rush to the scene after receiving the police, and report to the general manager or the general branch secretary immediately after knowing the case.

5. After receiving the report and arriving at the scene, the general manager or the general branch secretary should immediately make a decision whether to report to the Public Security Brigade of Changhang Public Security Bureau.

II. Responsibilities and tasks of relevant departments

1. Security Department:

A. The monitoring room immediately informs the lobby post and the staff post to block the front and back doors, and no one is allowed to enter or leave the hotel. If it is necessary to enter or leave the hotel under special circumstances, it shall be decided by the general manager or the general branch secretary before the public security personnel arrive; When the public security personnel arrive, it is up to them to decide.

B, the monitoring room informs the supervisor, the foreman and the rest security guards to rush to the scene, draw a cordon, control irrelevant personnel to enter, and maintain order at the scene.

C, if the suspect is found to be committing a crime or preparing to escape, he should be arrested immediately and sent to guard, and handed over to them for handling after the public security personnel come.

D, if a hostage is kidnapped, necessary measures should be taken to control the development of the situation and cooperate with the public security personnel when they arrive.

E, if the victim is seriously injured, he should immediately contact the municipal emergency center to come to the rescue; If the victim has died, cooperate with the work after the public security personnel and forensic doctors come.

F, public security personnel should cooperate with each other when investigating the scene, visiting and investigating cases.

G, record the handling of the whole case.

2. Housekeeping Department: The manager of Housekeeping Department rushed to the scene with the key of 11,111 X for emergency use, and cooperated with the security department according to the instructions of the general manager or the general branch secretary.

3. engineering department: the manager of the engineering department brings an electrician with a flashlight, a wiring board and lighting equipment for emergency use, and cooperates with the security department according to the instructions of the general manager or the general branch secretary.

4. Front Office Department:

A. Responsible for providing information about the guests involved;

B. Be responsible for providing temporary office and rest places for case handlers to investigate cases;

C. take care of the belongings and luggage left by the guests.

5. relevant departments: cooperate with the security department or public security personnel according to the instructions of the general manager or the general branch secretary. Hotel safety emergency plan 2

1. Parts prone to problems

1. Lobby and front door area

2. Home cooking restaurant, Chinese restaurant and banquet hall

3. Bowling, sauna department, beauty salon, educated youth home

4. Parking lot and back door area

2. Responsibilities of security department

. Employees should pay close attention to the abnormal situation in the back door, parking lot, sauna department and bowling alley.

2. Pay attention to the young people who come to the hotel in groups (dress, manners, drinking) and find suspicious signs and trouble signs in time.

3. During the inspection, pay attention to whether there are people who drink too much in Chinese restaurants, home-cooked dishes, educated youth homes and bowling alleys. When found, remind the waiter not to sell wine to him in time, and notify the monitoring room at any time if any abnormality is found.

3. Responsibilities of waiters in restaurants and entertainment places

1. Strictly control the drinking amount of guests, and inform the monitoring room (xxx) immediately if they find that they drink too much, and at the same time inform the manager or foreman of the catering department, home-cooked dishes, educated youth home and entertainment department to dissuade the guests and stop selling spirits to them.

2. If you hear or see a fight, hooliganism and the criminal suspect wanted by the public security organ in the investigation report, you should report it to the monitoring room (xxx) in time.

iv. Handling procedures for fighting and hooliganism

1. Alarm: In case of fighting and hooliganism, the attendant on the scene should report to the monitoring room (xxx) in time. The informant should state the location, number of people, nationality, whether the troublemaker carries X or other weapons, and state his name or work number.

2. After receiving the alarm, the watchman in the monitoring room, a. immediately notify the security supervisor and the foreman to take the walkie-talkie to the scene and report the situation to the monitoring room at any time; B immediately notify the manager of the security department, the director of the public security office and the assistant manager of the lobby and rush to the scene; C. Immediately notify the rest security guards to rush to the scene; D. Inform the lobby post immediately, and the staff post security guard will pay close attention to the lobby and staff passage; E immediately notify the manager of the crime department or contractor to rush to the scene.

3. After the manager of the security department, the director of the public security office and the assistant manager of the lobby arrived at the scene, they actively dissuaded them, led the security foreman, team members and the waiter of the crime department, separated the two sides or the perpetrators of the fight, quickly calmed down the incident, and brought the main perpetrators to the public security office to prevent the situation from getting worse. If the troublemaker was found to be carrying X weapons, he should immediately report to the general manager or the general branch secretary, and quickly get in touch with the public security brigade of Changhang Public Security Bureau, asking them to go to the police immediately.

4. After receiving the alarm, the manager of the crime department or the person in charge of the contractor's home cooking restaurant, sauna department, beauty salon, educated youth home and other units should rush to the scene and lead the staff to cooperate with the security department: a. Protect the cashier from transferring cash to a safe place; B. protect other guests from the scene; C. assign special personnel to protect valuables; D. cooperate with the security guard to separate the two sides of the fight or the perpetrators.

5. The managers, foremen and employees of the departments or contractors at the crime scene have the responsibility to protect the state property and the personal and property safety of the guests, and have the obligation to fight against illegal and criminal acts. Those who turn a blind eye and remain indifferent will be dealt with severely.

6. On the way to the public security room, you should be vigilant and pay attention to find out whether there is any weapon on them. If there is, you should collect it in time to avoid injury or escape.

7. After the public security personnel arrived at the scene, the security department paid attention to protecting the scene, evacuating irrelevant personnel, drawing a cordon, and performing alert inspections. When the left-over items were found during the on-site inspection, the crime department found out whether the facilities and equipment were damaged, the degree and quantity of damage, and the direct economic loss value.

8. In case of serious injury, the manager of the security department should contact the municipal emergency center for rescue according to the instructions of the general manager. In case of death, the public security department will handle it. Hotel safety emergency plan 3

1. Purpose:

In order to effectively prevent, timely control and eliminate sudden drowning accidents and their hazards, minimize the injuries caused by the accidents and ensure the safety of personnel, the emergency plan for hotel swimming pool drowning accidents is formulated in combination with the actual situation of the hotel.

II. Scope of application

The emergency plan can be started in case of drowning, dizziness or serious trauma.

III. Organizational structure of emergency response team

Commander-in-Chief: Executive General Manager

Deputy Commander: Deputy General Manager and Assistant General Manager

Members: Director of Recreation Department, Manager of Front Office Department, Manager of Finance Department and Manager of Security Department

IV. Responsibilities of emergency response team:

1) Commander-in-Chief: Responsible for emergency command and overall arrangement of the whole emergency operation;

2) Deputy Chief Commander: Arrive at the scene of the accident as quickly as possible, assist the general commander in charge of the emergency rescue on the scene, and do a good job in emergency work distribution and personnel mobilization. Understand the cause and progress of the accident, and actively coordinate relevant departments to carry out incident investigation and handling.

3) team members: arrive at the scene of the accident as quickly as possible, report the case to the insured insurance company at the first time, and arrange the site clearing work at the same time, so as to evacuate the people who are not involved, which is convenient for the first rescue and site protection. Contact the doctor on duty in the sanatorium to deal with the drowning person urgently.

4) arrival time: all team members must arrive at the scene within 11 minutes after receiving the accident notice. If it fails to reach the site in time, it must ask the chief commander for instructions. At the same time, if the chief commander is on a business trip or cannot reach the site for special reasons, he can temporarily entrust the deputy chief commander to make full-court deployment.

V. Emergency Plan for People Drowning

Emergency Work Procedure-Flowchart (Analysis)

A. After discovering the accident, The recreation department will rescue the personnel at the first time

B. Judge according to the actual status of the actual personnel

① Slight status:

1Simple treatment: such as bandaging, cooling, etc.

2 Suggest the guest to go to the hospital for a second check

3 If the guest goes to the hospital, the assistant manager in the lobby should follow up the results. Report in time

4. Make a good record of this incident

② Call 121 emergency number

2. Evacuate irrelevant personnel and protect the site

3. Inform the relevant person in charge of the hotel

4. Before the emergency personnel arrive, the staff of Recreation Department will rescue the drowning, dizzy or injured personnel as soon as possible;

5 different rescue methods are carried out according to their specific conditions, such as CPR (cardiopulmonary resuscitation) or emergency rescue, hemostasis and fixation; After the arrival of the emergency center personnel, the emergency center personnel will take over the rescue;

6 Send the injured, dizzy or drowning person to the hospital for treatment;

7 If the circumstances are serious, notify the members of the emergency plan management team in time, and notify the families of the injured.

2. First-aid methods and measures

1. Recreation Department

1) When it is found that the person is dizzy and has no trauma:

a. Help the guest ashore at the first time, immediately put the patient on his back, lower his head, and pat him on the shoulder to call his name;

B. Evacuate the onlookers and let the injured breathe fresh air

C. Inform the department head, the duty manager and the assistant manager in the lobby;

D. After the injured person wakes up, calm the injured person's mood and give him some light salt water or organic drinks. At the same time, it is recommended that he go to the hospital for physical examination;

e. register the basic information of the guests and the follow-up work.

2) If a person is found drowning, and his/her consciousness is lost, his/her pupils are dilated, his/her breathing and heartbeat disappear, or he/she has symptoms of death

A. Help the guest to go ashore, and immediately call the second-stage sanatorium and the 121 emergency center. At the same time, report to the chief officer on duty, the head of the department, the manager on duty or the security department.

b, after being rescued ashore, tilt the head of the drowning person to one side, immediately remove the dirt in the mouth and nose of the drowning person, and check whether there are false teeth in the mouth of the drowning person. If there is, it should be taken out to avoid denture blocking the respiratory tract. While keeping the respiratory tract unobstructed. Check breathing, pulse.

① The rescuer immediately takes a semi-kneeling posture, puts the abdomen of the drowning person on his thigh, makes his head droop, and gently presses his back to make the inhaled water flow out from his mouth and nose. This process should be as soon as possible, so as not to take up too much time, so as to carry out the next rescue.

② Check whether the drowning person has spontaneous breathing, and if not, carry out artificial mouth-to-mouth breathing immediately. The method is: make the drowning person lie on his back on a hard board or on the ground, hold his jaw with one hand, open the airway, hold his nose with the other hand, and blow mouth-to-mouth for about 11 ~ 12 times per minute. Every time, make sure that there is enough gas to enter and make his chest bulge, and the blowing time is 1 seconds.

③ While doing artificial respiration, check the pulse of the drowning person to determine whether the heartbeat has stopped. If the heartbeat stops, chest compressions should be performed at the same time as artificial respiration, and the drowning person should be placed in the position of cardiopulmonary resuscitation. The method is: the drowning person's heart should be squeezed 81 ~ 111 times per minute with overlapping hands.

c, quickly send the drowning person to the hospital for emergency treatment, and don't interrupt the rescue on the way to the hospital.

d, the accompanying personnel keep in touch with the hotel leaders at any time.

a) After receiving the report, the assistant manager of the lobby rushed to the scene at the first time, checked the situation of the scene, inquired about the drowning personnel, and contacted the nursing home and the 121 emergency center in time;

b) report the site situation to the duty manager, the security department and the head of the general office in time, and contact the insurance company at the same time.

2. The Security Department

a) rushed to the scene immediately, protected the scene, controlled irrelevant personnel to enter and watch, and assisted the Recreation Department in clearing the field;

b) Conduct a preliminary investigation quickly to find out the drowning personnel, understand the reasons and process of drowning and report to the general manager;

c) when the general manager decides to notify the public security organ, he should contact the public security organ in time and do a good job of assistance and cooperation.

cooperate with the medical staff in the emergency center for rescue work;

d) If the drowning person has died, protect the scene and cooperate with the investigation and evidence collection of public security personnel and forensic doctors according to the instructions of the general manager.

a) after receiving relevant information, rush to the accident site at the first time and report to the insurance company insured by the hotel;

a. after listening to the report, the general manager should take rescue measures quickly according to the on-site situation, and guide, arrange and coordinate relevant personnel to deal with the incident

b. organize personnel to carry out emotional comfort work for the family members of the drowning person in a timely and effective manner.

5a. Start the crisis public relations plan in time and appease the media according to the actual situation;

B. Don't reply to the media at will without instructions from the general manager.

VI. Summary of the incident and related aftermath

1) After the incident, the relevant departments should do a good job in collecting information, and at the same time put forward a comprehensive summary of the cause, process, loss, accident handling, experience and lessons of the accident;

2) In case of death, appease the guests, and then the commander-in-chief will assign relevant personnel in the emergency team to negotiate with their families;

3) When coordinating related events with family members, it is necessary to persist in taking judicial measures to solve the problem in a fair, just and open way.

VII. Prevention of swimming pool drowning

1. Establish and improve the system of safety prevention, inspection, patrol and rectification, and strengthen the safety awareness of employees;

2. Establish a rescue plan mechanism for swimming pools, master basic rescue skills and knowledge, and contact ways for first aid to ensure the safety of swimmers;

3. Improve the safety signs, warnings and various bathing tips around the swimming pool: for example, post safety signs such as "No diving" and "Slide carefully" in conspicuous parts; Hotel safety emergency plan 4

In order to strengthen the emergency response in case of fire in this hotel, clarify the division of responsibilities, handling procedures and relevant requirements, the hotel fire emergency plan is formulated.

I. Organization and its responsibilities

The fire fighting organization is divided into the commander-in-chief and four working groups, specifically