As a business, the platform is too dark. Often, customers pay a delivery fee of tens of dollars, which is 4 or 5 dollars in the hands of younger brothers. After our merchant received the customer's order, no rider took the order, which finally caused the customer to call and complain about the slow delivery. We had to tip the rider. Meituan, the hungry takeaway business is contracted out, and the natural unit price is also decided by the contractor. Take the crowdsourcing of the US Mission as an example. For orders close to 1000 yuan, the delivery fee is only more than that of 8 yuan, while the actual delivery fee is more than 40 yuan. As you can imagine, it is really dark. Only under necessary conditions will customers accept this price. The monetization rate of Meituan takeaway should be Meituan takeaway income /GTV. Orders delivered by the US group riders account for about 66.6% of the total take-away orders, accounting for two-thirds. Meituan charges about 3.5% from the food and beverage take-out transaction, of which about 1.5% is the advertisement paid by the merchants on their own initiative, and about 2% is the commission regularly drawn by the platform.

If the legitimate rights and interests of consumers are infringed, they can defend their rights through the following channels: negotiation with operators; Requesting consumers' associations or other mediation organizations established according to law to mediate; Complain to the relevant administrative department.