Haidilao has exposed a hidden rule before, which triggered a hot discussion on the whole network. Some consumers have found that when dining in Haidilao, they can go in directly without queuing for 41 yuan. According to the customer's feedback, when he was waiting for dinner, the receipt clearly showed that there were 217 tables in front. The customer asked the customer service through Tmall flagship store how to eat in advance. The customer service replied that he needed to pay 41 yuan, and he could go in immediately if there was a vacancy. If there was no table, he would have to wait for two or three tables, that is, ten or twenty minutes.

after paying the money, the queue immediately changed from No.361 to No.142, waiting for most tables to change from No.217 to No.1, but many customers didn't know this hidden rule. Some netizens thought that the service of Haidilao should be conducted in public, but Haidilao never admitted that there was such a rule, and replied that it was improper to spend money to jump the queue.

the details of this matter.

On September 6th, a netizen brought a box of fat beef and two meatballs when he came to eat in Maohaidilao. Later, the staff found it and asked the customer to pay 21 yuan before he could bring it in. Some netizens reported that they paid 15 yuan to bring wonton in, but they didn't spend so much money to buy it themselves. The staff of Haidilao replied: Generally, customers are not advised to bring any dishes. If they have to bring them, they should be bound according to the store rules. This means that Haidilao stores need to be operated. If customers always bring their own vegetables and bring a lot, it will affect the income, usually starting at 21 yuan. This rule has been implemented since March this year.

I say there is nothing wrong with this rule. Consumers bring their own food, which can really reduce consumption cost, but it will also bring operational risks to Haidilao. Reducing consumption income is the second, and the biggest fear is that if consumers take these products unhealthy, they will eat their stomachs and cause disputes, and it will be difficult to tell who is right or wrong.