In daily life and work, the system is used more and more. System generally refers to the social structure that regulates individual behavior through rules or operating methods. These rules contain social values, and their operation praises the order of a society. How should the system be formulated? The following is my collection of store management systems, hoping to help everyone.
Shop management system 1 1. Go to work according to the specified time, and don't be late or leave early without reason;
(1) You must go to the business hall at 7: 55 every morning. By this time, you should have put on your work clothes, tied your hair and put on your light makeup, and walked onto the stage to start preparations. If you haven't put on your makeup at 7: 55, make up your makeup immediately. It's too late. If you are late once, deduct 50 yuan.
(2) If you need to ask for leave in advance, it is convenient for the group leader to arrange class affairs. Temporary leave is not allowed (except for sudden illness at work).
(3) Don't leave work for more than 15 minutes, and don't leave early without reason. Once found, it will be treated as a miner.
Second, you should wear uniforms at work (if you don't wear uniforms at work, you should go home and change clothes immediately, which will be regarded as being late), wear a badge, wash your hair frequently and comb it neatly. Don't cover your face with black hairpins, wear a uniform headdress, and don't wear exaggerated headdresses. You can't wear other jewelry except necklaces, rings and earrings (only gold and silver materials can be selected). If you find it, you will have to deduct 20 yuan at a time.
During working hours, employees are not allowed to make personal phone calls at their desks. If there are really important matters, they can be used with the approval of the supervisor. In case of non-compliance, 10 yuan will be deducted at one time.
Four, strictly implement the ISO9000 service specification:
(1) Call greeting: take the initiative to greet every customer and express greetings to customers.
(2) Answer questions: In the service process, any questions raised by customers need timely, accurate and patient answers.
(3) Smile with eyes: When serving customers, pay attention to customers with eyes, and smile when looking at customers.
(4) Apologize for leaving temporarily: In the process of customer service, if you need to leave temporarily, you must apologize to the customer and explain the reasons.
(5) Pay by singing: When dealing with customers in cash, the amount received and the amount returned should be clearly stated, so as to pay by singing.
(6) Hands-on delivery: When delivering goods to customers, you must use both hands to show your respect for customers. Be sure to say "thank you" when you receive the goods handed over by customers.
(7) Pay attention to confirmation: When answering the customer's questions, be sure to confirm whether the customer is clear. When the business is completed, it is necessary to confirm whether the customer needs other help.
(8) Modest speech: When customers give praise, they should be modest and not arrogant.
(9) There is a sound when leaving: when the customer leaves, he must say goodbye to the customer. If points are deducted in the monthly inspection of the three-party company due to the above problems, the interviewee must analyze and explain the reasons in writing.
Five, employees should pay attention to keep the workbench seats and locker rooms clean every day, and clean them on time according to the cleaning duty schedule of the business hall. If they don't clean 20 yuan at a time, they will deduct 5 yuan if they don't clean it.
6. According to the daily income transfer registration form drawn up by the business hall, at the end of each day, the settlement of the day's income must be signed by the monitor, the transferor and the receiver for confirmation. If there are any more questions, the consignee is responsible for signing for confirmation. If the team leader is on vacation, the employee should make the handover record by himself. If there are any more problems, the consignee will be responsible. According to ISO9000 standard, print out the operation report and income report of the day after work every day, and sign and seal them. If the income funds are misplaced, they should be checked and corrected immediately after the supervisor's notice, without delay. The daily bank bill must be filled out by yourself, and no one else is allowed to replace it. If there is any dispute, the substitute will be responsible.
7. Except for the receipt of funds, all other cards and mobile phones have been handed over and registered, and both the transferor and the receiver should sign for confirmation. If there is any problem, the party receiving the signature shall be responsible.
Eight, pay attention to their own moral cultivation on weekdays, often exercise their work skills, improve work efficiency, and strive to be timely, without delay, without backlog (the work of the day shall not be delayed for two days).
Nine, climb Gong Jun job number personnel to record the time period for the job number, so that when there is a problem in the future.
Ten, in addition to the study exam organized by the team leader, (each exam results such as the performance appraisal of the month), employees should carefully study the documents issued every day in a timely manner, and I will be responsible for any fault caused by my poor study.
Eleven, obey the superior command, if there are different opinions, it should be told in person or in writing, not in private communication, once the superior supervisor decides, it should be implemented immediately.
Twelve, all business hall personnel must be turned on 24 hours a day. If they find that the performance of the month is not open, deduct 2 points, and don't use the mobile phone as an excuse.
13. Conduct a computer test on the common operation processes at the front desk once a month. If the performance is the worst for three consecutive months, the performance level is poor in the third month, and the computer operation has not improved in the fourth month, it is necessary to study.
14. The performance of all employees on weekdays is accepted as the performance appraisal of the current month, and the year-end is used as the basis for whether to be eliminated last.
The above rules and regulations shall be implemented as of the date of promulgation without discrimination. Please consciously abide by it. If there is any supplement, it will be notified separately.
Shop management system 2 1. Work clothes issued by the company must be worn at work. Shopping mall personnel are not allowed to wear clothes or shoes of competitive brands to work. Upon discovery, the store manager will be fined 10 yuan, and the store manager will be jointly and severally liable. After 5 yuan is deducted, all employees in the store must wear work permits. Those who don't wear it will be warned for the first time, fined every time after the second time 10 yuan, and the store manager will be jointly punished. Please check with each other before going to work.
2. Don't wear heavy makeup during working hours, don't wear exaggerated accessories or strong perfume, and always pay attention to personal hygiene.
3. Store personnel are not allowed to study, read newspapers, make up, smoke or eat in the store, and they are fined once 10 yuan.
Don't swear and talk in the shop, always pay attention to your words and deeds.
5. Colleagues should live in harmony. When they meet their superiors, they should take the initiative to say hello.
6. In any case, employees who walk out of the store with handbags should consciously open their handbags and let the store manager check them carefully. The store manager should do a good job of supervision.
7. The mobile phone is set to vibrate during working hours, so it is not allowed to carry it with you, and it is not allowed to pick up the mobile phone at the store during working hours. If 10 yuan is found once, the store manager shall be jointly and severally liable and fined 5 yuan. Please supervise each other.
8. Work requires the phone number of the company. If it is urgent, you can ask the manager's permission and try to control the conversation time within 3 minutes.
9. Friends and relatives are not received during office hours. When relatives and friends come to the store, try to keep the conversation within 5 minutes, and the manager should do a good job of supervision, otherwise the corresponding punishment will be deducted.
10. For shops equipped with computers, you are not allowed to talk about QQ during office hours, but sit in front of the computer and browse the web. The person in charge of recording bills in the store can only sit in front of the computer during the recording time, and no rest is allowed in the store at other times. If found, 20 yuan will be fined once, and he can go to the back warehouse to have a rest.
1 1. People greeted at the door don't stand against the wall, let alone chat with people in the shop next door.
12. Don't form cliques, let alone spread negative influence among colleagues. Once found out, you will be fired immediately.
13. Don't steal the property of the store, or sell the goods without a receipt and keep the money for yourself. Once it is found that compensation is paid according to the lost property, the corresponding amount should be deducted. The amount deducted depends on the situation, and in serious cases, you will be dismissed from public office.
14. Under any circumstances, don't be impatient with customers and say some sarcastic words, not to mention talking about customers behind their backs. We treat our customers equally and don't judge a book by its cover.
15, the store manager will submit the work summary, monthly work plan, time card and reimbursement form to the direct sales department before the 3rd of each month.
16. Fax the weekly report to the direct sales department every Monday, and submit the material application form to the direct sales department for statistics before 28th of each month. 5 yuan will be fined for not faxing back.
17. No one is allowed to take goods or give profits to customers without permission. Once it is discovered, it will compensate the corresponding difference, and in serious cases, it will be fined.
18, monthly inventory, attended by all shop assistants.
19. At the end of each month, the manager will hand over the next month's shift schedule to the regional manager, who will not change it at will, and will not arrange rest and vacation on Saturday and Sunday, except in special circumstances.
20. Business personnel have lunch and dinner for 30 minutes each, and take turns to have meals. The manager will arrange the time reasonably.
2 1. The in-store price shall not be changed without permission.
22. Information about the inside of the store, such as turnover, cannot be disclosed to the outside world.
23, can't punch in at work, once found to deduct the monthly attendance award, the manager shall bear joint and several liability, 20 yuan.
24. The cashier should do a good job of handover before coming off work.
25, it is strictly prohibited to open the computer and cash register.
26. In order to ensure the safety of the store, when leaving the store, the store staff should check to turn off the power supply of all equipment and the power supply that is prone to danger. If it is found that the computer, air conditioner and other electrical appliances are not turned off in the shop, the person in charge of the shop on duty will be fined 50 yuan times.
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