1 and range

This standard specifies the principles, methods and requirements for star classification and evaluation of foreign-related hotels.

This standard is applicable to all kinds of foreign-related tourist hotels, including hotels, hotels and resorts, which have been open for more than one year.

Classification and evaluation of village stars.

2. Reference standards

The clauses contained in the following standards constitute the clauses of this standard by reference in this standard. When this standard is published.

, the displayed versions are all valid. All standards will be revised, and all parties using this standard should explore the following standards.

Possibility of version.

LB/T00 1— 1995 Graphical symbols for public information of tourist hotels.

3, definition and code

3. 1 definition

3. 1. 1 star

Use stars to indicate the level and category of foreign-related hotels.

3. 1.2 Tourist Hotel

Hotels that can receive tourists, business guests, holiday guests and various conferences.

3.2 Code name

Stars are represented by pentagrams, one pentagram represents a star, two pentagrams represent two stars and three pentagrams.

It means three stars, four pentagrams mean four stars, and five pentagrams mean five stars.

4. The division and basis of star rating

4. 1 Tourist foreign-related hotels are divided into five stars, namely, one-star, two-star, three-star, four-star and five-star. star

The higher the hotel, the higher the hotel grade. The marks of this standard shall be implemented according to the standards of relevant marks.

4.2 The star rating should be based on the hotel's construction, decoration, facilities, management and service level, and the specific assessment should be made.

According to the National Tourism Administration issued the "facilities and equipment evaluation standards", "facilities and equipment maintenance evaluation standards" and "clean sanitation evaluation" for evaluation.

Implement standard formulation, service quality evaluation standard and guest opinion evaluation standard.

5. Safety, health, environment and building requirements

The construction, ancillary facilities and management of foreign-related tourist hotels shall conform to the existing regulations on fire control, safety, hygiene and environmental protection.

Relevant national regulations and standards.

6, star classification conditions

6. 1 a star

6. 1. 1 The layout of the hotel is basically reasonable, which is convenient for the normal activities of guests in the hotel.

6. 1.2 The official residence graphics in the hotel conform to LB/T00 1.

6. 1.3 According to the local climate, there are heating and cooling facilities, and all areas are well ventilated.

6. 1.4 lobby

A. there is a front office and a general service desk;

B. The main service desk is marked in Chinese and English, and the staff 18h is on duty to provide reception, inquiry and checkout services;

C. providing message service;

D. provide foreign currency exchange services on a regular basis;

E. The front desk provides hotel service publicity materials, hotel price lists, city traffic maps and timetables of various means of transportation;

F. there are valuables preservation services;

G. provide luggage carts for guests and provide luggage service when necessary. There is a small luggage storage service;

H. Set the manager on duty to receive guests at 16h;

First, set up a rest place for guests;

J. can provide services in English. All instructions and services are written in at least Chinese and English.

6. 1.5 guest room

A at least 29 rooms (sets) are available for rent;

B beautifully decorated with upholstered beds, tables, chairs, bedside tables and other supporting furniture;

At least 75% rooms have bathrooms, equipped with buckets, basins, bathtubs or bathtubs and shower curtains. In the guest room

Floors without toilets are equipped with separate toilets for men and women. This hotel is divided into men's and women's, and is for the exclusive use of guests.

There is a public bathroom with shower curtain. Take effective anti-skid measures. 24-hour cold water supply, 16h hot water supply;

D. there are shading curtains;

E. Guest rooms are equipped with hotel service guide, price list and accommodation regulations;

F. Rooms and bathrooms should be tidied/kloc-0 times a day, and sheets and pillowcases should be replaced every other day;

G. 16h provides hot and cold drinking water.

6. 1.6 restaurant

A. The total number of meals should be adapted to the reception capacity of the guests;

B. There is a China restaurant;

C. Restaurant supervisors and foremen can serve in English.

6. 1.7 kitchen

A. the location is reasonable;

B. The wall brick shall be no less than 2m, and the ground shall be covered with anti-skid materials;

C the cold dish room and pastry room should be separated independently, and there should be sufficient air conditioning equipment. There are air disinfection facilities in the cold dish room;

D, the rough machining room is isolated from the operation room, and the temperature in the operation room is appropriate;

E. there is enough cold storage;

F. the location of the dishwashing room is reasonable;

G. There are special facilities for placing temporary garbage and keep them closed;

H between the kitchen and the dining room, there is a spring door, which is sound-proof, heat-insulating and odor-proof.

First, take effective measures to kill mosquitoes, flies, cockroaches and other pests.

6. 1.8 public * * * area

A. There is a public telephone with direct international and domestic dialing and a local telephone book;

B. There are separate toilets for men and women;

C. emergency lighting is available.

6.2 Two stars

6.2. 1 The layout of the hotel is basically reasonable, which is convenient for the normal activities of the guests in the hotel.

6.2.2 The number of official residence in the hotel conforms to LB/T00 1.

6.2.3 According to the local climate, there are heating and refrigeration equipment, and all areas are well ventilated. antechamber

A. There is an anteroom and a general service desk suitable for the hotel's scale and star rating;

B the main service desk is marked in Chinese and English, with staff on duty 24 hours a day to provide reception, inquiry and checkout services;

C. providing message service;

D. provide foreign currency exchange services on a regular basis;

E. The reception desk provides hotel service publicity materials, hotel price list, city traffic map, introduction of tourist attractions in this city,

Timetables of various means of transportation, newspapers and magazines suitable for guests;

F. domestic room and catering reservations can be accepted;

G. There is a safe for storing valuables, which guests can open by themselves;

H. Provide luggage carts for guests, and provide luggage service when necessary. There is a small luggage storage service;

1. Set the manager on duty 16h to receive guests;

J. set up a rest place for guests;

K. be able to provide services in English. All instructions and services should be expressed in at least both Chinese and English;

The length switchboard operator can provide telephone service for guests in English.

guest room

A at least 29 rooms (sets) are available for rent;

B. Well-decorated, with upholstered beds, tables, chairs, bedside tables and other supporting furniture, and adequate lighting;

C. There is a bathroom with a bucket, a basin, a toilet mirror, a bathtub or bathtub and a shower curtain. take effective measures

Anti-skid measures. 24-hour cold water supply, 18h hot water supply;

D. If you have a telephone, you can make domestic and international long-distance calls through the switchboard. There are instructions for use next to the phone;

E. have a color TV;

F. There are noise prevention and sound insulation measures;

G. there are shading curtains;

H. stationery suitable for the hotel's own star rating. There are hotel service guides, price lists, accommodation regulations and books.

City traffic map and introduction of tourist attractions;

First, the room and bathroom should be tidied/kloc-0 times a day, and the sheets and pillowcases should be replaced every day; J. provide hot and cold drinking water 24 hours a day.

K. provide general laundry service;

Length: Room service is provided at the request of guests.

6.2.6 Restaurants and bars

A. The total number of meals should be adapted to the reception capacity of the guest room;

B: There is a restaurant in China that can serve Chinese food. After dinner, guests should order food no earlier than 20: 00;

C. there is a coffee shop (simple western restaurant) that can provide western breakfast. Is the coffee shop (or restaurant) open?

/kloc-within 0/2h, with clear business hours;

D. there are facilities that can provide bar service;

E. Restaurant supervisors and foremen can serve in English.

6. 1.7 kitchen

A. the location is reasonable;