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Case study: the application of ERP in business management

Shanghai Yimin Department Store Co., Ltd. was established in February, 1993. It was restructured from the original state-owned large and medium-sized enterprises. The company issued ordinary shares in RMB, and its registered capital increased from 51.33 million yuan when it opened to 169.88 million yuan at present. It is the first comprehensive department store retail and wholesale enterprise in Huaihai Road Commercial Street to establish a joint-stock system. The company takes department stores, watches, glasses, gold and silver jewelry and other famous, special professional shops and time-honored enterprises as the leading enterprises, and opens professional branches and counters all over the country. In 1997, the management structure was further adjusted, and the capital operation moved closer to high-quality enterprises. Its main professional stores, Shanghai Watch Store, Ancient and Modern Underwear Company, Red Star Glasses Company, Shanghai Bedding Company and Longfeng Jewelry Store, ranked among the best in the same industry in China. Since its establishment four years ago, the company has gradually developed in the direction of capital management. The net assets rose from 17.77 million yuan before the silk reform to 451.2936 million yuan, and the net assets increased by 25 times, entering the era of "Yimin Department Store".

ERP and business management

Although ERP is a management idea developed on the basis of MRPⅡ II, it has established the traditional manufacturing industry in terms of function and technology and extended to other industries. In terms of management concept, ERP has broken through the original way of only managing internal resources of enterprises, and integrated customer needs with internal manufacturing activities and suppliers' resources, which is more suitable for the needs of market economy.

the application of ERP in enterprises involves a series of practical problems, such as the production and operation mechanism, traditional management methods and management foundation. Therefore, enterprises that introduce ERP system generally have the phenomena of great difficulty in implementation, long cycle, many repetitions and slow effectiveness. In the construction of management system, Yimin department store has divided the whole implementation process into several stages: proposal, investigation, investigation, development, implementation, acceptance and effectiveness, and has taken a steady road forward.

Individualization of commercialized software

Shanghai Yimin Department Store Co., Ltd. is one of the earliest companies in Shanghai to use computers to manage financial information, and it is also a commercial listed company on Huaihai Road. The geographical location of more than a dozen subsidiaries is scattered, and the nature of subsidiaries is complex, including hotels, supermarkets, real estate and other industries. The problems faced by the company are complex business, large business volume and cross-regional operation. The ERP system that the company needs is an information management system that can better meet the management mode of multi-industry, cross-region, multi-supplier and sales channels. This system should make full use of advanced computer technology to provide users with flexibility and configurable functions.

Yimin management information system was founded in the second half of 1995. At that time, the domestic management software market was still in the stage of financial software, and the financial software at that time was mainly accounting. After repeated research and weighing, Yimin Company finally decided to adopt the way of "commercial software+secondary development", that is, to buy commercial financial software that meets the requirements, and then cooperate with professional software companies to carry out secondary development according to actual needs. According to the characteristics of computer technology and industry at that time, we conducted feasibility demonstration, and finally reached an agreement, and determined four basic principles: "technology should conform to the trend, investment should be protected, management software should be strong, and professional companies should have strength" to ensure the smooth application of personalized management system.

structure of Yimin management information system

Yimin management information system is mainly composed of the following parts.

1. Corporate headquarters

The corporate headquarters adopts the popular Client/Sever architecture, and relies on the superior performance of large-scale relational databases to ensure the safety, reliability, integrity and consistency of financial data, which greatly improves the data processing ability and system operation efficiency. Its basic configuration is as follows:

DGAvion, a minicomputer of DATA GENERAL, is used as the server;

COMPAQ and IBM486/66 8RAM are used as workstations, and the operating system is Winows;;

TCP/IP communication protocol is adopted, and the server and workstation are connected by coaxial cable and repeater;

the operating system is dgunix;

SYBASE 11 FOR UNIX database system is adopted.

2. branches

branches and subsidiaries are connected with the headquarters through MODEM. This can make data transmission convenient, timely and less expensive, and ensure that the headquarters can query and count the data of each branch and subsidiary at any time.

3. Financial management

Financial management software should cover businesses of various industries, and interfaces should be reserved between modules to maintain the integrity of the system; Each subsystem should be able to be implemented independently and have relative independence to meet the needs of each subsidiary.

based on the above requirements, we started to select partners. Some software companies in Shanghai, Beijing and Shenzhen were investigated respectively. In August, 1995, we established contact with Inspur Group General Software Company, and learned that Inspur Guoqiang's financial software was designed with Client/Server architecture, and SYBASE, a large database, was used as the background database management software, which could run on minicomputers and network systems based on Unix workstations. Besides financial software, the company also set foot in other industries, such as commerce and hotels, and had strong vitality and competitiveness. Guoqiang financial software was also a financial management software that could meet the requirements of Yimin in China at that time. The modular model of "commercial software+fixed-point development" proposed by Inspur Group General Software Company enables users to make a smooth transition to comprehensive management step by step, so that Yimin finally chose Inspur Software Company.

implementation analysis

with the continuous development of market economy, commercial enterprises need to improve the comprehensive utilization ability of resources (funds, manpower, information, materials, equipment, technology, transactions, etc.), and achieve effective control and management of business flow, logistics and capital flow through effective treatment of information flow. Traditional financial software is mainly aimed at the financial accounting of the financial department, focusing on the capital flow, which can not meet the needs of enterprises at present. Yimin Department Store established a comprehensive enterprise information management system with financial management as the core according to the characteristics of different subsidiaries and different scales, and cooperated with Inspur Soft Company in an all-round way according to the principle of "benefit-driven, overall planning, key breakthrough, step-by-step implementation and popularization and application". Up to now, the Guoqiang commercial MIS system has been implemented in Shanghai Bedding Company, which has realized the front and back management, inventory control and capital flow control of the business. Guoqiang Hotel Management System was implemented for Jinchen Hotel on Huaihai Road, which comprehensively managed the hotel's front desk reservation, bank settlement, reception, room management, telephone billing, business management, catering and recreation management, telephone billing and warehouse management. The information integration, management, control and analysis of the whole company have reached a certain level.

Yimin management information system has the following main features.

1. Taking transaction processing as the starting point, expand the breadth and depth of management

Yimin Management Information System has extended the processing of economic business from the financial department to all business departments, and strictly followed the provisions of the financial system, adding unique rationalization methods, thus achieving the integration of financial business and the unification of capital flow and logistics.

2. Full-featured, and finance is closely integrated with commerce and hotels

The financial part of Yimin Management Information System includes more than a dozen subsystems, such as accounting treatment, report, salary management, fixed assets management, inventory management, sales management, procurement management, internal banking, auxiliary management, data center, summary/consolidated report, comprehensive analysis and remote query. There are interfaces between the financial system and commercial management system, hotel management system and other business processing systems, so that the financial system is closely integrated with commercial, hotel and other systems. The system can conveniently complete the following functions:

original voucher reading: reading the required original vouchers from various business subsystems;

original voucher approval: confirm and approve the original vouchers passed by the business to be approved;

original voucher transfer: transfer the original documents that need to be transferred to the business subsystem after approval or other processing;

original voucher query: query the original voucher passed from the business subsystem;

bookkeeping voucher preparation: prepare financial bookkeeping vouchers according to various original vouchers transmitted by various business subsystems;

automatic generation of accounting vouchers: for financial processing with fixed voucher entries, the user defines the formation method of accounting vouchers according to the formation method of voucher entry data, and automatically forms accounting vouchers according to the user-defined method. Make a lot of repetitive work of financial processing automatically completed by computer every month, and the vouchers are transmitted to the financial system through this function for financial audit;

transmission of accounting vouchers: the prepared accounting vouchers are transmitted to the financial system for auditing and bookkeeping

3. Better applicability and flexibility

The construction of Yimin management information system takes the route of "general software+secondary development", and the commercialized software is adjusted and modified according to the actual situation of the enterprise, thus being better promoted and applied in the enterprise.

Experience of implementation

The success of ERP is "three points depend on technology and seven points depend on implementation". Several main stages of the implementation of Yimin management system, such as the implementation of financial management system, the implementation of commercial MIS management system and the implementation of hotel management system, have all been effectively piloted. "Pilot" is one of the keys to our successful application. The pilot operation can solve the following problems:

Check whether the standards formulated by each management link meet the actual requirements of each unit, and put forward suggestions or methods for improving the standards;

Check whether the software functions are correct, find out the coding errors in the system, improve the running efficiency of the software, and strive to make the software more mature, practical and easy to operate through trial operation;

For the next step, fully popularize and apply the information management system, accumulate experience, find out problems, and make good preparations in all aspects.

"in-depth analysis, long-term vision, the attention of leaders and the cooperation of all parties" are the principles for Yimin to implement the information management system; In addition, finding a reliable partner is also one of the key links for the successful implementation of the system. As a conceptual system, ERP manages all aspects of the enterprise, which is not only solved by a simple software system, but also closely related to the whole consciousness, concept and management level of the enterprise, which requires a gradual process.