A, XX years work summary:
1. Strengthen the training of the kitchen. According to the work summary of last year, the kitchen staff have poor working ability and weak working consciousness. It is necessary to strictly grasp the work service consciousness of new employees, strengthen their work skills and enhance their comprehensive ability.
2. Strengthen communication and coordination between the front and back offices to improve customer service. Hold regular coordination meetings between the kitchen and the front desk to enhance the team awareness and service awareness of the staff of the Champs Elysé es, find and solve the shortcomings in the work, and help each other between the front desk and the back desk to jointly enhance the brand of the restaurant. Summarizing the King-Zong Jiewang
3. Reasonable arrangement of personnel and comprehensive utilization of labor force. In today's increasingly fierce competition and shortage of staff, we should make reasonable arrangements according to the existing staff in the kitchen, adjust the work content of employees in time and improve work efficiency.
4. Further standardize and clarify the kitchen reward and assessment system. In order to improve the work efficiency of kitchen staff, enhance the team's combat effectiveness and cohesion, improve the overall level and quality of employees, and cultivate employees' positive work attitude, the reward and assessment scheme for employees has been further refined.
5. As always, do a good job in the "five normal methods" and hygiene work in the kitchen. Kitchen hygiene and hygiene work has always been one of the key points of kitchen work, and kitchen staff have been persistently implementing it. In the hotel's star self-examination, it was praised by the hotel leaders, and it was also rated as the "five-routine method" demonstration kitchen of the western food department.
6. Reflect the restaurant brand and highlight personalized service. In the service on weekdays, the front and back offices cooperate with each other, and there is no shortage of personalized service, and special guests are treated specially. There are nutritious meals for pregnant women over two months, as well as personalized dishes for frequent customers who like food for a long time.
7. Adhere to the coordination of the kitchen. Strictly control the quality of products, ensure that any finished or semi-finished products in this kitchen meet the standards, and improve the service and quality of the department.
8. Successfully complete the mooncake sales task. Qi Xin and Qi Xin, the kitchen staff of the annual moon cake sales work, work together to focus on the sales work. Although the sales ability of kitchen staff is weak, after more than two months' efforts, the task was successfully completed.
9. Various festivals have colorful food activities. From the Chinese-western mix-and-match package to the classic buffet bar, from the warm Mother's Day package to the Christmas dinner, it brings guests not only delicious food, but also surprise and satisfaction.
10. Create excellent western food with Nanyuan characteristics. The kitchen has been innovated and developed, and many western-style dishes that are deeply loved by guests have been developed. In the province's cooking skills competition, won a number of gold medals and special prizes, winning honor for the hotel.
These are inseparable from the joint efforts of all staff and the support and cooperation of leaders. In this year, the kitchen has made some achievements, but we should think more about our shortcomings. In today's fierce competition, how to create more achievements tomorrow requires our joint efforts. In the new year, we will face difficulties, challenge the future and create a better tomorrow.
Kitchen staff summary (2);
Looking back on XX years, with the guidance of the company leaders and the support of all departments, we insisted on setting an example, with high standards and strict requirements, uniting and leading all the staff in the kitchen department to provide delicious food to customers diligently and conscientiously. The work of the past year is summarized as follows:
One,
Management:
1. Under the guidance of the head office, a "product research and development team" was established in June of 5438+00.
2. According to customers' consumption psychology, some green food and wild food were introduced, which responded to the "green catering concept" and got a certain market response.
3. According to the market demand, with the cooperation of the purchasing department, raw materials and products suitable for customers' needs have been added.
Second, management:
1, based on people-oriented management, keep abreast of employees' ideological trends and employees' needs, and the department personnel in XX years are relatively stable compared with the same period last year; It also played a certain auxiliary role in the preparation of the opening staff of Xinqiao Store.
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2. According to the actual situation of employees, strengthen quality education and provide targeted cooking training for employees. The overall quality of department staff has been improved, and a number of middle and senior managers have been trained.
3. According to the company's business needs, according to the "six-routine method", gradually improve the relevant management systems and processes of the department, and strengthen the training and publicity of safe operation.
4. The staff canteen has strengthened the requirements for chefs, greatly improved the variety and taste of the dishes at night, and also improved the welfare of the company to employees.
5. In the second half of the year, the management of health, safety and neighborhood relations in staff dormitories was strengthened, and through the supervision and inspection of various departments [FS:PAGE], especially the health management of dormitories was greatly improved.
6. Communicate the company's meeting spirit and instructions to each team in time and follow the company's plan closely.
Third, quality:
1, food quality is the focus of the kitchen department. Listen carefully to the opinions of the business department and the feedback from customers, and summarize the problems existing in the products. For example, food insulation adopts the improvement of purchasing food covers and food ladders, and through timely communication with business departments and adjustment of relevant processes, the product speed is stabilized and improved on the basis of last year, and the daily management requirements of hardware and sundries are improved.
2. The supervision and management personnel participated in the acceptance management of raw materials, which improved the quality and quantity to a certain extent and laid a quality foundation for the requirements of raw materials.
Fourth, health:
1, do a good job in all aspects of food hygiene and safety and food processing, and establish a responsibility system.
2. It is stipulated that food raw materials must be classified and stored separately.
3, each team to fresh-keeping cabinets, freezers and other raw materials storage places and work areas are also regularly or irregularly cleaned.
4. Tableware should be disinfected and bleached regularly or irregularly.
Verb (short for verb) cost:
1. Under the condition of ensuring the quality of dishes, supervise the raw materials, quality and price, and communicate with the purchasing department in time to control and reduce costs as much as possible. Some methods to reduce the cost are also summarized. For example, grasp the inventory situation, resolutely implement the principle of "first in first out" and sell raw materials with long inventory time as soon as possible; Purchase raw materials according to business needs.
2. Internal supervision of water, electricity, gas and oil has also achieved good results in reducing raw materials and energy consumption.
6. Disadvantages: For example, the sanitary management of the kitchen department, the research and development of new products, and the implementation of the "six laws" are all insufficient.
In the new year, under the guidance of the company, the kitchen department will continue to strengthen management, quality and hygiene monitoring and cost control, and at the same time improve its own working ideas, and combine the resources of the "R&D team" to investigate new dishes, accelerate the innovation of dishes, and then create better benefits in XX year.
Kitchen staff summary (3);
Time flies, and it's the end of the year. Here, thank the company leaders for their trust. I will try my best to bring the department well, recall the work summary of XX years, which has been implemented all the time, and witness the progress and development of Delle:
1. The opening of Dele Xinqiao Store is a witness to Dele's development. We learn from the "five permanents" management of the kitchen department of Xinqiao Store, and our management should also take care of every employee to do their job well.
2. The establishment of the workers' congress is an improvement for Dell. It is an organization that allows grass-roots employees to participate in company management and make constructive suggestions. At the same time, we also encounter difficulties. Although I am not a worker's representative, I still know from the mouth of individual representatives that welfare is rarely mentioned at present. I think this needs the guidance of the head office in many aspects, so that the employee representatives can really bring the opinions of the grassroots employees to the top, and at the same time, they can make suggestions for the development of the company.
3. The establishment of the quality inspection team can be said to be a great progress in all aspects of Junyao Store, which has changed many problems in Junyao Store and accumulated experience for future development. However, there are still many shortcomings. Some members of the team should be guided in their ideas. I think quality inspection is not to cope with the company's decision, but to correct the loopholes in daily management. Personally, I suggest that this department be directly led by the head office, and its members should have a fair mind. When you encounter problems, you should ask them in time and correct them.
4. Deller raised his salary twice this year, which shows that the company leaders attach importance to employees. Personally, I think the "performance pay" proposed by Mr. Chen is a great reform in the coming year. The implementation of this policy is a fair embodiment for employees, which can make employees get more for more work, but it is a constraint for lazy employees. I hope to see the implementation of this policy as soon as possible.
5. Summary of my personal work:
(1) Correctly guide and correct the discipline and hygiene of personnel at all stalls, which has been improved at present, but still needs efforts.
(2)
Track the slow serving speed of each booth (for the lobby) and communicate with the operator. There has been a marked improvement during this period. Try to ensure that you don't worry and don't complain.
(3)
Follow up and supervise the storage and procurement of raw materials in each stall, and use the remaining materials as much as possible to save costs.
(4)
At present, the awareness propaganda of energy saving and exhaust saving in all stalls has been improved, but it needs to be continued.
The biggest problem is the shortage of personnel, which cannot be changed under the current situation of [FS:PAGE]. This requires all departments of our company to work together, make reasonable arrangements and do a good job in the reception of the Spring Festival at the end of the year.